Chanel Knight
Murrumba Downs ,QLD
Summary
Proven to enhance customer satisfaction and team efficiency, I leveraged my barista expertise and exceptional communication skills at Groundstone Cafe. By fostering collaboration and implementing effective multitasking, I contributed to a welcoming environment and increased sales, showcasing my ability to thrive in fast-paced settings and maintain high standards of service and cleanliness.
Overview
2
2
years of professional experience
Work History
Cafe Attendant
Groundstone Cafe
01.2024 - 07.2024
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
- Participated in staff training sessions, gaining valuable knowledge on cafe operations and customer service techniques.
- Maintained cleanliness of the cafe, ensuring a welcoming environment for all guests.
- Operated cash register accurately, maintaining responsibility for proper handling of financial transactions.
- Actively contributed to a positive work environment by fostering collaboration among team members.
- Produced food and drink products adhering to company quality and quantity standards.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Assisted in training new hires by sharing best practices related to customer service, food preparation, and cafe operations.
- Received consistently positive feedback from customers on attentive service and product knowledge.
- Contributed to increased sales by upselling menu items and suggesting promotions or specials whenever appropriate.
- Reduced wait times for customers by quickly processing orders and payments with accuracy.
- Assisted customers with product selection by answering questions about food ingredients and nutritional value.
- Provided assistance with menu planning when needed, contributing ideas based on market trends and customer preferences.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain positive relationships.
- Displayed excellent multitasking abilities while managing multiple orders simultaneously during peak hours without compromising quality or efficiency.
- Prepared high-quality beverages and food items, adhering to recipes and presentation standards.
- Developed strong rapport with regular customers through personalized service, leading to increased loyalty and repeat business.
- Collaborated with team members to optimize workflow and ensure smooth daily operations.
- Implemented effective cleaning procedures for equipment, resulting in improved hygiene standards throughout the facility.
- Delivered food to guest tables with timeliness and efficiency.
- Managed multiple tasks in high-volume environment.
- Greeted customers with smile and provided helpful suggestions.
- Processed customer orders and accurately entered into order system.
- Processed sales transactions using POS system.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Documented customer orders and conveyed special requests to kitchen staff.
Boarding School Assistant
Royal Masonic School for Girls
01.2023 - 12.2023
- Supported teachers with instructional materials, setting up equipment, and organizing resources for efficient lesson delivery.
- Ensured student safety during emergency situations, implementing established procedures effectively.
- Fostered strong relationships with colleagues by collaborating on projects and sharing knowledge within the school community.
- Maintained compliance with district policies and procedures by consistently implementing guidelines as directed.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Cafe Assistant
Byng Street Cafe
08.2022 - 12.2022
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
Education
Higher School Certificate -
Kinross Wolaroi School
Orange, NSW10.2022
Skills
- Food safety knowledge
- Cleanliness Maintenance
- Team Coordination
- Cash handling proficiency
- Food Service
- Barista expertise
- Menu Memorization
- Table Setting
- Beverage Preparation
- Order Management
- Excellent work ethic
- Quick Learner
- Customer Service
- Team Player
- Cleaning and organization
- Customer Assistance
- Efficient multitasking
- Effective Communication
- Food handling safety
- Cash Handling
Additional Information
Currently studying Property Economics
Timeline
Cafe Attendant
Groundstone Cafe
01.2024 - 07.2024
Boarding School Assistant
Royal Masonic School for Girls
01.2023 - 12.2023
Cafe Assistant
Byng Street Cafe
08.2022 - 12.2022
Higher School Certificate -
Kinross Wolaroi School
Similar Profiles
Gaylou PabayoGaylou Pabayo
Barista/Coffee Shop Supervisor at Ewan Cafe,Social Cafe,Baristo Cafe,3 Bean RoasteryBarista/Coffee Shop Supervisor at Ewan Cafe,Social Cafe,Baristo Cafe,3 Bean Roastery
Adan HayesAdan Hayes
Cafe Server at Red Dirt Cafe, Mulbury Lane CafeCafe Server at Red Dirt Cafe, Mulbury Lane Cafe
Michelle GenceMichelle Gence
Assistant General Manager at Cafe Hollander Grand CafeAssistant General Manager at Cafe Hollander Grand Cafe
Jayde SimmsJayde Simms
Operations Team Leader at Pool SystemsOperations Team Leader at Pool Systems
Vicki JaquesVicki Jaques
Legal Assistant - Volunteer at Pine Rivers Community Legal CentreLegal Assistant - Volunteer at Pine Rivers Community Legal Centre