Chanel Mara
Marsden,QLD
Summary
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
10
10
years of professional experience
Work History
Senior Department Manager
McDonald's
Eagleby, QLD
09.2020 - Current
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Recruited and trained new employees to meet job requirements.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Managed the completion of weekly payroll.
- Designed and implemented development plans for employees transitioning into crew coach roles.
- Guided crew development and promoted team members to management positions.
- Collaborated with the restaurant manager to enhance operational efficiency and customer satisfaction.
- Developed comprehensive training plans to enhance crew skills for more complex roles, such as drive-thru order taking.
- Created and managed weekly crew schedules to maintain efficient operations.
- Guided junior managers in taking over departmental responsibilities.
- Managed online customer complaints effectively, contributing to customer retention.
- Advanced the skills of crew coaches to ensure superior training quality for new hires.
- Created and implemented effective training programs for new hires.
- Served as acting restaurant manager for extended periods, ensuring seamless operations.
- Coordinated McHappy Day 2023, achieving a fundraising total of $15,000, surpassing target objectives.
Executive Assistant
One Fit Hire
Auckland
05.2018 - 01.2020
- Processed incoming orders and verified stock availability and condition.
- Directed social media and marketing initiatives to ensure active customer engagement with the business.
- Oversaw the delivery process to guarantee prompt and accurate customer orders.
- Managed the setup of event stalls, optimizing layout and functionality.
- Addressed customer concerns regarding logistical challenges through direct communication.
- Organized photo shoots to effectively showcase products, ensuring high-quality visual content.
Customer Service
Absolutely Indoor Sports St Luke's
Auckland
04.2019 - 07.2019
- Demonstrated initiative and efficiency in serving customers promptly.
- Conducted stocktakes to ensure fridges were consistently full and ready for sale.
- Maintained a clean and safe environment for patrons and staff by performing regular cleaning duties.
- Resolved customer and staff issues promptly, including addressing customer dissatisfaction and equipment problems.
Head of Customer Services
The Warehouse
Auckland
10.2014 - 05.2018
- Recognized by management for providing exceptional customer service.
- Resolved customer complaints and issues efficiently, ensuring high satisfaction levels.
- Supervised and trained staff to enhance service quality and team performance.
- Organized and managed online orders, streamlining processes for better customer experience.
Education
High School Diploma -
Lynfield College
Auckland10-2014
Skills
- Training and mentoring
- Task delegation
- POS software
- Staff hiring and retention
- Policy development
- Operations
- Department leadership
- Coaching and mentoring
- Scheduling
- Customer service
- Staff development
References
References available upon request.
Timeline
Senior Department Manager
McDonald's
09.2020 - Current
Customer Service
Absolutely Indoor Sports St Luke's
04.2019 - 07.2019
Executive Assistant
One Fit Hire
05.2018 - 01.2020
Head of Customer Services
The Warehouse
10.2014 - 05.2018
High School Diploma -
Lynfield College
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