CHANEL MCCANN
Hastings,Australia
Summary
Experienced and highly efficient Head Barista with a passion for quality coffee and fast-paced service. Recognised for strong multitasking ability, speed, and consistency in delivering high-standard beverages, including advanced latte art. Thrives under pressure while maintaining attention to detail and excellent customer interaction.
Brings leadership experience in managing front-of-house teams, overseeing stock control, and maintaining quality standards across service. A reliable and proactive team member with the ability to support operations, lead by example, and contribute to a positive and efficient workplace environment.
Overview
3
3
years of professional experience
4046
4046
years of post-secondary education
Work History
Front of House Manager
The Hideout Cafe
Rosebud, Australia
01.2023 - 06.2025
- Till experience (greeting customers and handling customer payments)
- Head Barista (prepared and served coffee)
- Waitress (served food to customers)
- Managed staff and day-to-day operations of the cafe (ordering stock, stock count, food preparation, answering phone calls, managing bookings, customer complaints, customer satisfaction)
- Quality control
- Keeping restaurant and work space clean and organised
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Trained new staff members in front-of-house procedures, contributing to a well-prepared team.
Pharmacist Assistant
Chemist Warehouse
Safety Beach, Australia
10.2022 - 10.2023
- Answered customer phone calls to address questions and provide assistance with prescriptions
- Received, processed and entered prescription orders into pharmacy databases
- Maintained a clean and organized work environment, adhering to strict hygiene protocols for optimal patient care
- Improved patient outcomes by providing accurate medication and dosage information to the pharmacist
- Stock take, maintained stocked shelves
Education
Certificate III - Beauty Services: Lash Extensions, Waxing, Tinting, Makeup
Chisholm Frankston Institution
Frankston, VICFinished Year 12 -
Balcombe Grammar School
Mt. Martha, VICSkills
- Till operation
- Greeting guests
- Cleanliness
- Memory retention
- Professional Appearance
- Phone Etiquette
- Food safety
- Quality control
- Customer relationship management
- Inventory management
- Employee training
- Handling Complaints
- Staff Coordination
- Multitasking Abilities
- Task Prioritization
- Time Management
- Attention to Detail
- Managing staff
Timeline
Front of House Manager
The Hideout Cafe
01.2023 - 06.2025
Pharmacist Assistant
Chemist Warehouse
10.2022 - 10.2023
Certificate III - Beauty Services: Lash Extensions, Waxing, Tinting, Makeup
Chisholm Frankston Institution
Finished Year 12 -
Balcombe Grammar School