Chanel Mills
Overview
6
6
years of professional experience
Work History
Finance and Customer Service Officer
Shire Of Quairading
12.2023 - Current
- Collaborated effectively with cross-functional teams internally and externally to achieve shared goals and objectives whilst assisting in budget management
- Conducted thorough due diligence when organising and prioritising Creditor and Debtor financials whilst maintaining budgets
- Prepared monthly reconciliation of Account lists and other financial reports, Executive Management Credit Cards and prepared them to be presented to Council
- Liaised with stakeholders to set up Shire accounts following Shire policies and procedures
- Followed and edited formulas for financial Excel spreadsheets
- Developing invoices for internal and external stake holders
- Mentoring our Customer Service Officer in understanding the processes of both Local Government and Department of Transport Authorities as well as their day to day tasks. Providing regular support as needed.
- Maintained a high level of Shire services knowledge to effectively assist local residents with accurate information and helpful recommendations.
- Boosted Shire reputation by providing exceptional customer service through phone, email, and face-to-face interactions.
- Elevated team morale by actively participating in group activities, promoting a positive work environment conducive to excellent service delivery.
Assistant Manager
Quairading Medical Practice
05.2023 - 12.2023
- Triaged patient appointments and maintained the Doctors, Nurses and various visiting Allied Health Professionals schedules.
- Organised various additional Allied Health professionals visits to meet increasing patient demand, sourced and liaised with other health professionals to meet identified gaps within the local communities health access.
- Maintained and regularly updated patient files, processed and followed up on patient referrals, support patients in finding suitable service locations and assisted transport services whilst maintaining a high level of professionalism and confidentiality.
- Source and provide relevant educational documents and pamphlets for patients relating to their health/healthcare.
- Maintained/monitored stock levels of clinical and administrative supplies, ordering as required.
- Collaborate with clinical professionals to maintain high-quality care.
- Called patients to confirm scheduled appointments a day in advance, send reminder messages and organised follow up appointments to maintain high quality customer service.
- Assisted with Medicare billing and Private billing processes.
- Created and implemented clinical and administrative policies and procedures in accordance with RACGP guidelines.
- Assisted in the preparation and process of Accreditation with Quality Practice Accreditation
Customer Service Officer
Shire Of Quairading
01.2023 - 05.2023
- Primary point of call for Local Residence and Tourists who pass through town, providing resources, maps or information required as desired - Assisting them in outsourcing this as needed.
- Assisted with Caravan Park bookings/enquires, organised and managed Staff cleaning schedules as needed.
- Addressing customer complaints and mitigated dissatisfaction by raising their concerns with relevant departments and employing timely and on-point solutions.
- Demonstrated respect, friendliness and willingness to help wherever needed with Customers, Team Members, Stakeholders, Volunteers ect.
- Evaluated existing plans, processes, record keeping and previous events planning to identify opportunities for improvement and actioning those ideas.
- Assisting in the Private and Council Hire of Shire owned and Community buildings for events, organising bonds, Hire contracts, key collection/drop off, event times, staff management for events ect.
Customer Service Officer
City Of Armadale
09.2022 - 01.2023
- Helping a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Assisted call-in and face-to-face customers with enqueries.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Processing tickets, retail purchases and booking transactions. Balancing tills, troubleshooting potential errors.
Office Manager
Hidden Valley Day Spa
03.2022 - 09.2022
- Oversee quality control and optimised productivity to increase revenue, optimise income and manage a budget for product ordering, payroll ect.
- Regularly edit company website to appeal to customers, adjust price increases, product/service descriptions, advertising promotions ect.
- Managed Hotel and Day Spa schedules for clients, cleaning personnel and spa therapists.
- Used various booking systems to process deposits, booking payments and basic account keeping.
- Balanced rosters and appointments for 20+ employees with varying roles, contracts and availability.
- Assisted HR with curating job advertisements, interviewing potential employees, assisting with inductions and mentoring staff performance.
- Assisted cleaning and food preparation during peak periods, served as an all-rounder to support the team as needed.
Schedule Coordinator
Jason Windows
05.2021 - 03.2022
- Fly screen Trades Scheduler for North and South of Perth, scheduling the daily workload for 5 Trades people, prioritising high priority jobs, working to tradesman strengths/within weather/building safety restrictions and accommodating to customer requests.
- Used critical thinking to break down problems, evaluate possible solutions and make decisions to resolve them.
- Conferred with managers, sales teams and engineering personnel to revise plans and tailor to the individual job and customers needs.
Team Leader
Ngala Early Learning
05.2018 - 05.2021
- Demonstrated understanding, applied practices and created experiences for the children in line with the service philosophy.
- Supported my team to create an evolving learning curriculum suited to the interest and development of the children.
- Encouraged critical thinking, reflection and professional progression within my team.
- Built rapport with families and created opportunities for input, collaboration and inclusion within the service and surrounding community.
- Ensured the safety of the children and staff by following OHS policies and procedures, infection control guidelines and ensuring a developmentally appropriate environment.
- Improved communication by creating, updating and emerging communication techniques to suit children and families with various needs ie. bilingual families.
- Participated in the preparation and process of the Australian Children's Education & Care Quality Authority Accreditation process.
Education
Certificate IV in Medical Administration
AMA Training Services
Online 05.2024
RIIWHS201E - Work Safely And Follow WHS
Allens Training
Online 12.2023
Provide First Aid Basic Emergency Life Support CPR
Allens Training
Online 12.2023
Customer Complaints Resolution Course
Local Government Professionals
04.2023
Agent Training
Department of Transport
03.2023
Circle of Security Training - Early Childhood
Ngala Early Learning
Perth Airport 04.2020
Infant Nutrition Workshop - Early Childhood Education
Ngala Early Learning
Kensington 04.2019
Pedagogical Documentation in The Early Years - Early Childhood
Curtin University
Technology Park 08.2017
Diploma Early Childhood Education And Care - Early Childhood Education
SMYL
Traineeship 07.2017
Certificate III in Early Childhood Education - Early Childhood Education
South Metropolitan TAFE
Thornlie, WA06.2015
Certificate I in Introductory Vocational Education - Community Services
Training WA
Gosnells 11.2012
Certificate I in Work Preparation - Community Services
Training WA
Gosnells, WA11.2011
Skills
- Outgoing, professional, patient and empathetic disposition
- Ability to problem solve, use initiative and work within strict guidelines and timeframes
- Proficient with Microsoft Office, Teams, TRELIS, Synergy, Microsoft Word, PowerPoint and Excel
- National Police clearance, valid WWC, Unrestricted C class license
- Experience with and Knowledge of Fines Enforcement and Local Government by Laws
Timeline
Finance and Customer Service Officer
Shire Of Quairading
12.2023 - Current
Assistant Manager
Quairading Medical Practice
05.2023 - 12.2023
Customer Service Officer
Shire Of Quairading
01.2023 - 05.2023
Customer Service Officer
City Of Armadale
09.2022 - 01.2023
Office Manager
Hidden Valley Day Spa
03.2022 - 09.2022
Schedule Coordinator
Jason Windows
05.2021 - 03.2022
Team Leader
Ngala Early Learning
05.2018 - 05.2021
Certificate IV in Medical Administration
AMA Training Services
RIIWHS201E - Work Safely And Follow WHS
Allens Training
Provide First Aid Basic Emergency Life Support CPR
Allens Training
Customer Complaints Resolution Course
Local Government Professionals
Agent Training
Department of Transport
Circle of Security Training - Early Childhood
Ngala Early Learning
Infant Nutrition Workshop - Early Childhood Education
Ngala Early Learning
Pedagogical Documentation in The Early Years - Early Childhood
Curtin University
Diploma Early Childhood Education And Care - Early Childhood Education
SMYL
Certificate III in Early Childhood Education - Early Childhood Education
South Metropolitan TAFE
Certificate I in Introductory Vocational Education - Community Services
Training WA
Certificate I in Work Preparation - Community Services
Training WA
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