Chanel Sabourin-Dubois
Summary
Experienced quality advisor with over 6 years in the banking industry, specializing in quality control development, continuous improvement and team leadership. Successfully supervised and motivated teams of 80+ employees, fostering collaboration and delivering measurable results. Additionally, I bring over 5 years of customer service experience, ensuring exceptional satisfaction and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Quality advisor
Desjardins Group
04.2022 - Current
- Created and developed new direction strategies and quality control
- Managed corrective action plans as necessary to address any instances of non-compliance or underperformance.
- Collaborated with cross-functional teams to establish comprehensive quality objectives.
- Ensured the implementation of operational/administrative processes
- Performed continuous reviews of quality management system.
- Trained new employees on company-specific quality control procedures, fostering a culture of continuous improvement.
- Communicated with various organizations and departments for problem solving and improvement purposes
- Developed coaching and improvement plans
- Acted as a resource person
Professional expert in Canadian investigations
Desjardins Group
06.2020 - 04.2022
- Created training and procedures
- Provided the created training to new employees
- Ensured the quality of the procedures implemented by monitoring employees
- Collaborated with external organizations to develop business relationships for our research
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
Support agent for verification and analysis of compliance lists.
Desjardins Group
05.2019 - 06.2020
- Mastered the concepts of money laundering, fraud, and terrorist financing, regulatory definitions and risk management concepts
- Ensured compliance with operational deadlines and regulatory deadlines according to established procedures
- Coached and assisted with training
- Delivered professional phone and email support with clients across Canada, maintaining a consistently positive tone throughout all communications.
Customer Development Advisor
Desjardins Group
05.2018 - 05.2019
- Educated members and clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Enhanced members and clients retention rates by addressing concerns promptly and providing ongoing support throughout the advisory process.
- Assisted members and clients with budgeting and cash flow management.
- Developed a great knowledge in terms of savings, financing and Desjardins products
Marketing and events consultant
Synergie promotion
07.2017 - 05.2018
- Managed marketing project plans, promotional campaigns, timelines, and budgets for clients
- Collaborated with teams to define, strategise, and implement marketing and web strategies.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Managed client relationships through regular check-ins and updates on project progress.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Customer acquisition through excellent brand consulting
Sales and visual presentation
Fossil Group, Inc.
03.2016 - 07.2017
- Analyzed and maximized the various performance indicators while encouraging the achievement of sales objectives
- Offered personalized service to each customer and constantly improve sales techniques
- Performed the visual presentation of the store for the new collections
- Created visual displays to highlight new and featured products.
- Monitored and replenished display inventory and restructured according to available stock.
Web redesign
Mbiance web agency
12.2015 - 03.2016
- Redesigned of the MONVET website for three veterinary hospitals in the Montreal area.
- Ensured data accuracy.
- Transferred information to the new site and format it.
- Collaborated to migrated websites to new platform to minimize downtime and maintain seamless user experiences.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor's degree - marketing
ESG UQAM
Montréal01.2020
Certificate - Administration
ESG UQAM
Montréal01.2017
Diploma of College Studies - Communication and media
Montmorency College
Laval01.2016
Skills
- Risk assessment capabilities
- Documentation review
- Quality control management
- Training and coaching
- Continuous improvement strategies
- Project management experience
- Six sigma methodologies
- Team leadership
- Teamwork and collaboration
- Analytical thinking
- Problem-solving
- Customer service
Languages
English
French
Certification
Google ads certification
Timeline
Quality advisor
Desjardins Group
04.2022 - Current
Professional expert in Canadian investigations
Desjardins Group
06.2020 - 04.2022
Support agent for verification and analysis of compliance lists.
Desjardins Group
05.2019 - 06.2020
Customer Development Advisor
Desjardins Group
05.2018 - 05.2019
Marketing and events consultant
Synergie promotion
07.2017 - 05.2018
Sales and visual presentation
Fossil Group, Inc.
03.2016 - 07.2017
Web redesign
Mbiance web agency
12.2015 - 03.2016
Bachelor's degree - marketing
ESG UQAM
Certificate - Administration
ESG UQAM
Diploma of College Studies - Communication and media
Montmorency College
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