Chanel Thompson
Herston
Summary
Professional retail team member with strong experience in customer service, inventory management, and sales support. Known for effective teamwork, reliability, and adaptability in fast-paced environments. Dynamic and reliable professional with a strong background in customer service at Organika. Skilled in cash handling and stock control, consistently fostering teamwork and a positive environment. Committed to maintaining high standards and ensuring a seamless experience for all guests. Looking for a job in customer service where i can showcase my skills and bright personality!
Overview
6
6
years of professional experience
Work History
Store Team Member
Organika
02.2023 - 02.2025
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns.
- Developed strong relationships with regular customers which increased return visits.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Interacted with Team members and worked along side a team.
- Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
Work Experience
Sofitel Luxury Hotels
11.2024 - 12.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Front of House Manager
Pomonas Little Pantry
01.2019 - 01.2022
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Stocked shelves neatly and in a tidy manner
- Enhanced customer satisfaction by implementing effective front of house management strategies
- Worked with cash and eftpos
Education
Bachelor of Business/Communications - Business
Queensland University of Technology
Brisbane, QLD11-2029
High School Diploma -
Good Shepherd Lutheran College
Noosa, QLD11-2024
Skills
- Strong customer engagement and customer service
- Workplace safety
- Store maintenance
- Reliability and punctuality
- Stock control- proficient in stock handling and control
- Goal-oriented mindset
- Cash handling accuracy
- Cleanliness and hygiene
- Reliable and responsible
- Strong communication and interpersonal skills
Timeline
Work Experience
Sofitel Luxury Hotels
11.2024 - 12.2024
Store Team Member
Organika
02.2023 - 02.2025
Front of House Manager
Pomonas Little Pantry
01.2019 - 01.2022
Bachelor of Business/Communications - Business
Queensland University of Technology
High School Diploma -
Good Shepherd Lutheran College
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