Summary
Overview
Work History
Skills
References
Timeline
Generic

Chanel Witt

Newcastle,NSW

Summary

A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working unsupervised and operating exceptionally well through complex and high-pressure situations. Recognised for displaying consistent professionalism, being highly proactive and team-oriented.

Overview

5
5
years of professional experience

Work History

SENIOR CASE MANAGER

Allianz
Newcastle, NSW
07.2024 - Current
  • Developed and implemented case management plans for individuals with complex needs, and monitored progress towards goals through regular client contact.
  • Coordinated services between multiple agencies, providers, and stakeholders to ensure optimal outcomes.
  • Identified barriers to client success and developed strategies to overcome them.
  • Facilitated communication between employers, workers, treatment providers, and other agencies to ensure that client needs were met.
  • Participated in case conferences with a multi-disciplinary team to discuss client care planning and progression.
  • Maintained detailed documentation of all cases, including progress notes, assessment results, and referrals made according to agency guidelines.
  • Adhered to professional standards of practice and ethical principles to maintain a high level of confidentiality.
  • Provided ongoing coaching and mentoring services to support new staff in developing their skill sets.
  • Coached and mentored staff members on effective strategies for working with complex injuries and presentations.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.
  • Managed caseloads effectively, ensuring timely documentation and reporting.

LEGAL SECRETARY - WORKERS COMPENSATION

Hicksons Lawyers
Newcastle , NSW
01.2024 - 06.2024
  • Facilitated communication between solicitors, paralegals, and clients by forwarding emails, transferring calls, and filing documents
  • Drafted legal documents, correspondence, and managed case files
  • Processed and distributed invoices to bill clients
  • Organised case files by creating and maintaining document filing systems for easy retrieval of information
  • Monitored due dates for reports from experts and followed-up outstanding reports/documents
  • Scheduled appointments, meetings, and maintained solicitor’s calendars
  • Coordinated travel arrangements for solicitor’s and clients
  • Monitored deadlines in matters to ensure compliance
  • Handled high volume tasks efficiently under tight deadlines
  • Worked as part of a team to ensure that effective secretarial cover is maintained

HIGH COMPLEXITY CASE MANAGER

QBE - Newcastle
Newcastle
08.2022 - 01.2024
  • Assessed clients' needs, developed service plans and monitored progress towards goals
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met
  • Provided crisis intervention support for clients in emergency situations
  • Collaborated with medical professionals to coordinate treatment plans for clients
  • Maintained accurate case records and documentation according to agency guidelines
  • Compiled reports on cases and submitted them to supervisors as required
  • Monitored client progress through regular follow-up contacts
  • Participated in interdisciplinary team meetings to discuss treatment options
  • Coordinated transportation services for clients who lacked access to reliable transportation
  • Participated in professional development activities related to case management best practices
  • Advised staff members on effective strategies for working with challenging client behaviors
  • Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case
  • Developed trusting relationships with social services, health care providers and governmental agencies
  • Maintained logs and electronic client records following department and agency policies for effective monitoring
  • Adhered to ethical principles and standards to protect clients' confidential information
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness
  • Consulted with staff on the resolution of complex service issues.

ADMINISTRATION MANAGER

Hunter Rehabilitation and Health - Newcastle
Newcastle
10.2020 - 08.2022
  • Assisted in the development of administrative procedures and systems to improve accuracy and efficiency
  • Organized office operations and procedures, including filing systems, record keeping, data entry, mail distribution and other clerical services
  • Ensured compliance with organizational policies and procedures as well as applicable laws and regulations
  • Managed the recruitment process by sourcing candidates, conducting interviews and onboarding new hires
  • Created monthly reports summarizing department activities for senior management review
  • Conducted performance reviews for administrative staff members to identify areas of improvement
  • Maintained an accurate database of company documents such as contracts, invoices, vendor agreements
  • Developed a comprehensive training program for new staff members to ensure smooth integration into the organization's culture
  • Actively participated in weekly meetings with senior management to discuss progress towards goals
  • Delivered comprehensive training to maintain compliance requirements, promote team building and discipline

Skills

  • Avid learner
  • Commitment to building personal capacity and capacity of others
  • Excellent organisation and administration skills
  • Strong oral and written communication
  • Effective work planning and prioritisation
  • Excellent time management
  • Internal Department collaboration
  • Critical thinking
  • Problem anticipation and resolution
  • Attention to detail
  • Strong focus on customer satisfaction
  • Friendly and outgoing

References

  • Katie Farrell, QBE Service Manager, 0432 492 352, Katie.farrell@qbe.com
  • Emma Hall, QBE Case Manager, 0400 360 361 Emma.hall@qbe.com
  • Reference from Allianz is available upon request

Timeline

SENIOR CASE MANAGER

Allianz
07.2024 - Current

LEGAL SECRETARY - WORKERS COMPENSATION

Hicksons Lawyers
01.2024 - 06.2024

HIGH COMPLEXITY CASE MANAGER

QBE - Newcastle
08.2022 - 01.2024

ADMINISTRATION MANAGER

Hunter Rehabilitation and Health - Newcastle
10.2020 - 08.2022

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Chanel Witt