Chanelle Cook

Refined my management skills to a higher level, enhancing operational efficiency and team leadership.

• Successfully managed a café while developing a fully customised cocktail menu

• Implemented front-of-house operations to improve service quality and guest experience

• Oversaw the simultaneous management of both café and restaurant, which consisted of training staff in various positions, insuring both venues had sufficient stock levels

• Continuously refining venue space and menu items to adapted to current market trends to maintain a competitive edge

• Focused on expanding a diverse customer base to drive business growth

• Implemented budget adjustments to align with current economic conditions while maintaining operational efficiency and service quality

• Successfully progressed from head barista to café manager and ultimately to venue manager

• Oversaw daily café and restaurant setup and closing procedures

• Managed and resolved customer and staff concerns with professionalism, care, and patience.

• Maintained inventory levels by monitoring stock, placing orders, and ensuring seamless supply chain management.

• Supervised daily operations and provided hands-on support to maximise productivity.

• Created and managed staff schedules, ensuring efficient delegation of tasks and workflow

.• Successfully balanced dual responsibilities as a venue manager of both a café and restaurant managing teams of 10+ employees.

• Supervised and provided. hands on support for events and functions accomodating up to 120 guests

Achieved professional development milestones, including training new staff, supervising closing shifts, and ensuring quality and speed in coffee production.

• Conducted accurate cash audits to balance tills at the end of shifts.

• Maintained an outstanding reputation for efficiency, accuracy, cleanliness, and organisation.

• Managed front-of-house inventory, restocked supplies, and coordinated product orders.

• Handled customer complaints with professionalism and patience.

• Excelled in delivering consistent, high-quality coffee in high-pressure, fast-paced settings