Chanelle Iwanow
Hilbert,Australia
Summary
A highly organised and proactive administrative professional with five years of experience supporting fast-paced teams across operations and field service environments. I bring strong skills in managing complex tasks, streamlining processes, and providing high-level administrative support to ensure smooth day-to-day operations and long-term efficiency.
I thrive in dynamic, high-performance settings and am committed to contributing to team success through collaboration, continuous improvement, and operational discipline. I proactively identify opportunities for improvement and assist in tracking performance through clear outcomes. With a strong focus on communication, problem-solving, and people development, I aim to contribute to an engaging and purpose-driven work environment.
Overview
6
6
years of professional experience
Work History
Field Service, Workshop & Light Vehicle Admin
Mader Contracting
01.2024 - Current
- Coordinate maintenance schedules for a fleet of 150+ vehicles
- Respond to customer requests urgently and efficiently
- Create work packs for each job
- Managed a team, ensuring smooth communication
- Ordering of parts and maintaining inventory
- Updating systems per vehicle
- Monitored vehicle performance
- Fostered strong relationships with suppliers
- Oversee fleet management operations
- Calendar management
- Booking and managing travel using Workflow
- Mobilisation for site visits
- Produce purchase orders
- Maintain registers
- Support project based teams
- Produce invoices in SAP
- Liaise and build relationships with stakeholders
- Managed timesheets and payroll inquiries
- Expense reconciliation using SAP
- Handle sensitive information
- Processing of documents
- Liaise with managers to ensure effective communication
- Track and organise team events
- Organised onboarding for new staff
Office Administrator
Goodall & Co Accountants
11.2019 - 01.2022
- Managed office scheduling and client communication
- Provided administrative support to the director, including invoicing, data entry, and handling client inquiries
- Coordinated office inventory and stationery
Casual Office Administrator
Radar Accounting
07.2019 - 11.2019
- Supported office operations by handling client appointments, phone calls, emails, and invoicing.
- Assisted with social media updates, increasing online engagement during the period.
Education
Year 10 Completion -
Byford Secondary College
Cert II - General Education for Adults
Cert III - Business
Skills
- Autonomous and Proactive Work Ethic
Independently manage travel, fleet coordination, payroll, and site mobilisation Proactively introduced early maintenance checks on vehicles, reducing downtime and improving operational efficiency - Strong Organisational and Problem-Solving Skills
Skilled in balancing multiple priorities, including calendar management, onboarding, expense reconciliation, and timesheets Developed and implemented safety protocols, identifying and solving operational challenges before they impacted performance - Stakeholder Engagement
Foster strong working relationships with internal managers, site leads, and external suppliers Act as a key liaison to ensure effective communication and alignment across teams - Collaboration and Simplification
Support workshop and field service teams by streamlining administrative processes, improving internal workflows, and coordinating onboarding to ensure smooth integration of new staff - Exceptional Communication Skills
Experienced in handling sensitive payroll and HR enquiries, coordinating team events, and maintaining clear and professional communication across all levels of the business
- Technical Proficiency
Proficient in SAP and Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) Experienced in using internal systems for purchase orders, expense tracking, and documentation - Calendar Management Expertise
Confidently manage complex team calendars, coordinate meetings, and schedule travel while anticipating business needs and ensuring minimal disruption - Project or Technology Team Experience
Support operational and field service teams with site mobilisation and logistics, contributing to tech-enabled environments and developing a strong foundation in project-based support - Discretion and Confidentiality
Handle payroll, expense data, and onboarding documentation with a high level of discretion and professionalism, maintaining confidentiality across all sensitive information
References
Jessica Surjan
Office Manager
Mader Contracting
0426 150 102
Michelle Lloyd
Office Administrator
Mader Contracting
0424 274 051
Timeline
Field Service, Workshop & Light Vehicle Admin
Mader Contracting
01.2024 - Current
Office Administrator
Goodall & Co Accountants
11.2019 - 01.2022
Casual Office Administrator
Radar Accounting
07.2019 - 11.2019
Year 10 Completion -
Byford Secondary College
Cert II - General Education for Adults
Cert III - Business
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