Summary
Overview
Work History
Education
Skills
Refrences
Timeline
Generic

Chanelle O'Neill

Brisbane,QLD

Summary

Versatile and efficient professional with extensive experience in client focused administrative support, notably at the Royal Brisbane and Women's Hospital in the Cardiology department. Demonstrated exceptional teamwork and problem-solving skills with a positive and pro-active attitude. Excel at using strong interpersonal skills to establish and sustain positive and productive working relationships. Quick and keen learner.

Overview

7
7
years of professional experience

Work History

Administion Officer

Queensland Health
02.2024 - Current
  • Provided efficient and effective administration support for patients, Consultants and Clinicians in the Cardiology Specialist outpatient services and the Cardiac Investigations Unit.
  • Liaised and communicated with various stakeholders, internally and across other Health and Hospital Services.
  • Ability to accurately view, record and retrieve information from Queensland Health and office systems including ESM, HBCIS, Outlook, Microsoft Word and Excel.
  • Achieved work targets with limited supervision, using initiative and contributed to team goals in a changing environment.
  • Working autonomously by establishing work priorities, achieving work targets, contributing to my teams goals and solving immediate problems with a positive attitude.
  • Provide assistance to other staff within the team to ensure priority tasks are completed and deadlines met and fulfilling role duties in accordance with Queensland Health’s core values.

Administration Assistant and Reception

Medland Orthodontics
07.2022 - 02.2024
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients and family members upon arrival.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Supported office staff and operational requirements with administrative tasks in a fast paced environment.
  • Helped patients complete necessary medical forms and documentation with quality care.
  • Completed patient referrals to other medical specialists.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Invoiced patients accurately in line with charging guidelines.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Created Health Fund letters with item codes and processed Health Fund payments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Administration Officer and Client Relations

Sailing In Paradise
04.2018 - 12.2023


  • Managed phone and email correspondence and handled incoming and outgoing mail.
  • Liased with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Monitor and coordinate maintenance issues for the business.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Mentored new staff members, resulting in stronger staff development and increased productivity.
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Host on board vessel ensuring passengers safety

Education

Bachelor of Photography - Photojournalism

Griffith University
Brisbane, QLD
2016

High School -

Emmanuel College
Gold Coast, QLD
2007

Skills

  • Quick and keen learner
  • Appointment Scheduling
  • Administrative support
  • Professional demeanour
  • Excellent Patient/Client relations and communication skills
  • Telephone etiquette
  • Positive and pro-active attitude
  • Problem-solving skills
  • Teamwork and Collaboration
  • Relationship building
  • Respectful and empathetic towards patients and staff members

Refrences

  • Sasha Lancaster, Senior Administration Officer Cardiology

Sasha - (+61) 404 084 907


  • Pauline Cauley, Human Resources Manager at Medland Orthodontics

Pauline - (+61) 400 783 775


  • Emma Missen, Supervisor at Medland Orthodontics

Emma- (+61) 422 599 767

emma@medlandorthodontics.com.au


Timeline

Administion Officer

Queensland Health
02.2024 - Current

Administration Assistant and Reception

Medland Orthodontics
07.2022 - 02.2024

Administration Officer and Client Relations

Sailing In Paradise
04.2018 - 12.2023

Bachelor of Photography - Photojournalism

Griffith University

High School -

Emmanuel College

Similar Profiles

CREATE PROFILE
Chanelle O'Neill