Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Chang Liu

Willetton,WA

Summary

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Manager

Hungry Jacks (HJs)
01.2023 - Current
  • Exceed KPIs
  • Adhere to HJs standard and policy
  • De-escalate situations and provide policy standard compensation
  • Excellent record of exceeding restraint manager expectation
  • Maintain professional environment with workers while creating a fun and absorbent environment during work. Brining best out of colleagues

Manager

Kentucky Fried Chicken (KFC)
01.2018 - 01.2023
  • Able to demonstrate strong communication skills and the ability to liaise with colleagues at all levels of the business
  • Confident and comfortable to make autonomous decisions, when required
  • Provide leadership and lead a shift
  • Help managers and exercise common sense

Customer service

Kentucky Fried Chicken (KFC)
01.2014 - 01.2018
  • Maintain excellent attendance record, consistently arriving to work on time
  • Provide expertise on products, including demonstrating features, answering questions and redirecting objections to highlight positive aspects
  • Educate customers on promotional material and provide the best information
  • Adhere to strict legal compliances and checks of government procedures
  • Customer service standards
  • Provide help to others when not needed to be asked and use own initiative when completing tasks

Education

Bachelor of Aviation - Flight operations

Central Queensland University (CQU)

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Task delegation

Certification

Cardiopulmonary resuscitation trained

Psychology awareness

Fire awareness

Timeline

Manager

Hungry Jacks (HJs)
01.2023 - Current

Manager

Kentucky Fried Chicken (KFC)
01.2018 - 01.2023

Customer service

Kentucky Fried Chicken (KFC)
01.2014 - 01.2018

Bachelor of Aviation - Flight operations

Central Queensland University (CQU)

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Chang Liu