Chang Jing Yi
Macquarie Park,NSW
Summary
I am Chang Jing Yi (Charlie), 23 years old. I am an international student from Malaysia currently pursuing my postgraduate (Masters in Banking and Finance, Fintech major) at Macquarie University, Sydney. I took a gap year after completing my bachelor degree at the University of Nottingham in Business Economics and Finance to work and acquired hands-on experience in Fintech industry in order to contribute to a strong foundation for my further studies in postgrad. I have also participated in the work and travel program in the USA over the 2022 summer. I am an outgoing person and a sport enthusiast. I love learning new things and taking calculated risks. I work well with people and enjoy listening to new ideas and suggestion. I am open to new experiences and opportunity to grow and always step out of my comfort zone.
Overview
4
4
years of professional experience
Work History
Fraud and Risk Specialist
TDCX (MY) SDN. BHD
11.2022 - 12.2023
- (Airbnb) Handle complex situations and potential fraud surfacing in high volume queues. Understand risk systems and investigate account patterns through data analysis. Identify market trends and product vulnerabilities. Working with operational lead to support cross functional groups to develop and enhance internal policies and tools. Maximize Safety of Airbnb and its client at the same time minimize fraud, monetary and reputation loss to the least. Requires a lot of data analysis and high focus to make the right judgement during the process.
USA Summer Work and Travel Program
Morey's Piers NJ
06.2022 - 09.2022
- Maintain expertise knowledge in safety and operation of the park, respond effectively to emergency situations. Assists park's guest to increase satisfaction and sales. Another aspect of my job is to communicate with customers, demonstrate patience and understanding while resolving customers' problems and ensure customer satisfaction.
Contract Employee
SHOPEE Malaysia
01.2022 - 03.2022
- Maintaining content integrity in Shopee listing and live streams. Identify and report possible frauds or illegal activities. Demonstrate judgement on seller listed products and keeping selling in line with Shopee policies.
Operation Crew and Barista
B Café International
06.2020 - 09.2020
- Receive and pass on customers' order and manage sales transaction. I am also a certified barista which involve in the preparation of beverage, ensuring that customers are satisfied with their product. Another aspect of my job is to assist in the preparation of the new shop opening which helped me enhance my knowledge and skills in project management as well as working in a team.
Education
Master of Banking And Finance -
Macquarie University
Sydney, NSW12-2025
Bachelor of Science in Business Economics and Finance (HONS) -
University of Nottingham Malaysia Campus
05-2022
Foundation in Business -
University of Nottingham Malaysia Campus
05-2019
SPM -
Catholic High School Petaling Jaya
12-2017
Skills
- English
- Mandarin (Chinese)
- Cantonese (Chinese)
- Malay (Malaysia)
Accomplishments
- 2018, Nottingham Computing Innovation Competition - Model design competition in collaboration with Consumer Electronic Society Malaysian (Won best design award)
- 2019, Nottingham Tri-Campus game - Represented basketball team of Nottingham Malaysia Campus to participate in the event
- 2019 - 2022, Nottingham Malaysia Men Basketball Team - Played several tournament representing UNMC including UBL (University Basketball League) Ace society - Volunteered in several outreach projects to orphanages and old folks' homes
Timeline
Fraud and Risk Specialist
TDCX (MY) SDN. BHD
11.2022 - 12.2023
USA Summer Work and Travel Program
Morey's Piers NJ
06.2022 - 09.2022
Contract Employee
SHOPEE Malaysia
01.2022 - 03.2022
Operation Crew and Barista
B Café International
06.2020 - 09.2020
Master of Banking And Finance -
Macquarie University
Bachelor of Science in Business Economics and Finance (HONS) -
University of Nottingham Malaysia Campus
Foundation in Business -
University of Nottingham Malaysia Campus
SPM -
Catholic High School Petaling Jaya
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