Chang Kyun Noh
Concord,NSW
Summary
Passionate tech-enthusiast with a strong focus in customer handling and sales. Enthusiastic and customer-focused Support Officer initiates and identifies action and analyzes options to facilitate service improvement. Demonstrates strong information management skills and proficient knowledge of networking and computer hardware. Recently took up a strong interest in web development.
Overview
6
6
years of professional experience
Work History
Assistant Manager/IT Manager/Customer Service Representative
Oakwood Sydney
Strathfield, NSW
01.2018 - 12.2021
- Maintained camera and physical security systems.
- Built, customized and repaired technology based on staff requests.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Participated in continuous improvement by testing and generating test data for developers.
Sales Representative
Sini Care
Sydney, NSW
01.2017 - 12.2017
- Developed and delivered engaging sales presentations to convey product benefits.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
CAD Draftsperson
Advanced Consulting Services
Chatswood, NSW
06.2014 - 12.2015
- Prepare technical drawings and specifications of electrical systems using AutoCAD
- Set up office network, maintain website and email server, build custom computers
Education
Diploma of Information Technology -
Coder Academy
03.2021
Bachelor of Engineering - Computing -
Macquarie University
Sydney, NSWBachelor of Electrical Engineering -
University of New South Wales
Sydney, NSWHSC -
Normanhurst Boys High School
Normanhurst, NSW11.2007
Skills
- Customer service, support and complaint handling
- Proficiency in VMware, Linux and Windows
- Adept in Python, Java, C, SQL
- Knowledgeable in networking and networking equipments
- Strong focus in computer building, repairing and formulating computer specifications based on requirements
Timeline
Assistant Manager/IT Manager/Customer Service Representative
Oakwood Sydney
01.2018 - 12.2021
Sales Representative
Sini Care
01.2017 - 12.2017
CAD Draftsperson
Advanced Consulting Services
06.2014 - 12.2015
Diploma of Information Technology -
Coder Academy
Bachelor of Engineering - Computing -
Macquarie University
Bachelor of Electrical Engineering -
University of New South Wales
HSC -
Normanhurst Boys High School