Summary
Overview
Work History
Education
Skills
Languages
Hobbies
References
Timeline
Generic

Chanh Tha La Prac

47A Ashley Street, Hornsby ,NSW

Summary

Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Assistant to the Property Manager

My Choice Real Estate
02.2023 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Investigated and resolved any tenant complaints.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Listened to customer needs and desires to identify and recommend optimal products.

Nurse Assistant

Pathways Killara Gardens
02.2021 - 02.2023
  • Followed directions of licensed nurses to administer medications and treatments.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Documented patient information and care activities in electronic health record.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels

Barista

Starbucks
05.2018 - 11.2020
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Used POS system to accurately enter orders and process payments.
  • Promoted additional items with beverages, increasing store sales.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.

Nurse Assistant

Meditech Staffing
03.2017 - 01.2018

Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

Analyzed and evaluated success of care plans, interventions and treatments.

Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Nurse Assistant

Royal North Shore Hospital
07.2014 - 01.2016
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.

Assistant Manager

Desirable Nail And Beauty
12.2011 - 02.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed strategy to increase sales and drive profits.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Education

Assistant Agent Course - Real Estate

Entry Education
Online
06.2023

Diploma of Beauty Therapy - Beauty Therapy

Ella Bache
Artarmon, NSW
03.2023

Certificate III in Health Services Assistance - Nursing Assistance

Fairfield Hospital
Fairfield, NSW
11.2011

Certificate course -

Westfield Sport High School
Fairfield West NSW
11.2011

Skills

  • Property File Preparation
  • Payment Collection
  • Property Management
  • Market Trend Analysis
  • Client Property Advertisement
  • Property Maintenance
  • Housing Regulations
  • Leasing and Sales
  • Payment Management
  • Problem-solving abilities
  • Rent collection
  • Complaints Investigation
  • Repairs and maintenance
  • Rent reviews and Lease renewals

Languages

English
Professional Working
Vietnamese
Professional Working

Hobbies

Hiking, reading books 

love teas

Spend time with family

Self development

Research

counseling

References

Real Estate Manager:
Hong Truong: 0422 093 022


Starbucks Manager Irna: 0426 262 804

Timeline

Assistant to the Property Manager

My Choice Real Estate
02.2023 - Current

Nurse Assistant

Pathways Killara Gardens
02.2021 - 02.2023

Barista

Starbucks
05.2018 - 11.2020

Nurse Assistant

Meditech Staffing
03.2017 - 01.2018

Nurse Assistant

Royal North Shore Hospital
07.2014 - 01.2016

Assistant Manager

Desirable Nail And Beauty
12.2011 - 02.2014

Assistant Agent Course - Real Estate

Entry Education

Diploma of Beauty Therapy - Beauty Therapy

Ella Bache

Certificate III in Health Services Assistance - Nursing Assistance

Fairfield Hospital

Certificate course -

Westfield Sport High School
Chanh Tha La Prac