Chanice Booth
Tanah Merah,QLD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
TOURISM HOLDINGS LIMITED
04.2018 - Current
- Check in and Check outs: Guide customers through their vehicle and the return process
- Quality Inspection: Evaluating vehicles at the end of the cleaning and maintenance preparation process before they go to the customer
- Data entry: Entering relevant customer and vehicle information
- Vehicle scheduling: Assign the appropriate vehicle type to each booking, while ensuring as little wait time as possible for all customers
- Money handling: Assist customers with cash, EFTPOS and direct bank transfer payments, completing end of day bank settlement
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Restaurant Waitress/Barista/Bartender
The Pancake Manor
06.2021 - 09.2022
- Cultivated warm relationships with regular customers.
- Cleaned and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Manned the bar both as the sole barista and bartender and as a team.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and polishing silverware.
Merchandiser
Strikeforce AMC
04.2021 - 11.2021
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Established strong vendor relationships to maintain and support business.
Supervisor
TIMEZONE/IPLAY
05.2014 - 04.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Account management: Keeping customer information private
- Banking: Counting and balancing end of day banking
- Stocktake: Managing and counting stock
- General upkeep: Ensuring the store is neat and presentable
- Ability to achieve and exceed KPI’s
- Monitored workflow to improve employee time management and increase productivity.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Bachelor of Science - Biochemistry And Molecular Biology
Griffith University
Gold Coast, QLD11.2026
Certificate III - Laboratory Skills
TAFE Queensland
Southbank, QLD06.2022
High School Diploma -
BROWNS PLAINS STATE HIGH SCHOOL
11.2014
Skills
- Data Evaluation
- Problem-Solving Ability
- Freight Operations
- Typing Proficiency
- Customer Relations
- Filing
- Quality Assurance Controls
- POS System Knowledge
- Custom Drink Preparation
Timeline
Restaurant Waitress/Barista/Bartender
The Pancake Manor
06.2021 - 09.2022
Merchandiser
Strikeforce AMC
04.2021 - 11.2021
Customer Service Representative
TOURISM HOLDINGS LIMITED
04.2018 - Current
Supervisor
TIMEZONE/IPLAY
05.2014 - 04.2018
Bachelor of Science - Biochemistry And Molecular Biology
Griffith University
Certificate III - Laboratory Skills
TAFE Queensland
High School Diploma -
BROWNS PLAINS STATE HIGH SCHOOL
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