Chanice D'silva
Narre Warren,VIC
Summary
Dynamic sales associate with a proven track record at Ralph Lauren, excelling in customer service and relationship building. Achieved nearly $100K in sales at a pop-up shop by leveraging strong product knowledge and effective sales strategies. Recognised for dependability and problem-solving skills, consistently enhancing team performance and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Sales Associate
Palermo
NARRE WARREN SOUTH, VIC
10.2025 - Current
- Engaged customers with product knowledge and exceptional service.
- Conducted sensory evaluations to ensure fragrance quality and consistency.
- Provide expert guidance on fragrances, develop strong sales and customer service skills, manage time effectively, and gain knowledge of different fragrance notes, houses, and profiles.
- Learned over 1,600 fragrances.
Sales Associate
Ralph Lauren
11.2021 - 06.2024
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organised racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted in training new staff members on company policies, product information, and sales techniques for seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge, reaching almost 100K at a pop-up shop.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Sales Associate
Daiso
12.2019 - 08.2021
- Organised racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed. Managed approximately 6 pallets of stock every second morning.
- My time at Daiso I was promoted to store manager.
Education
Bachelor of Science - Naturopathic Medicine
Endeavour College
Melbourne, VIC03.2026
Bachelor of Arts - Real Estate
Entry Education
Melbourne, VIC02-2026
Bachelor of Science - Dermal Science
Victoria University
Melbourne, VIC09.2022
No Degree - Youth Work
Swinburne University of Tech
Melbourne, VIC11.2020
High School Diploma -
Killester College
Springvale, VIC12.2019
Skills
- Customer service excellence
- Team collaboration
- Time management
- Problem-solving
- Interpersonal skills
- Relationship building
- Cash handling
- Flexible scheduling
- Sales expertise
- POS operation
- Deadline management
- Dependability
- Ambition
Volunteer Experience
- Springvale Heights Primary School, 2018, Supervised children during playtime, had to organize classroom activities and stationery, used initiative and emotional intelligence.
- Casey Aquatic and Recreational Centre, My time here, I was an assistant teacher, had to organize class activities and equipment.
Availability
All days – time flexible
Timeline
Sales Associate
Palermo
10.2025 - Current
Sales Associate
Ralph Lauren
11.2021 - 06.2024
Sales Associate
Daiso
12.2019 - 08.2021
Bachelor of Science - Naturopathic Medicine
Endeavour College
Bachelor of Arts - Real Estate
Entry Education
Bachelor of Science - Dermal Science
Victoria University
No Degree - Youth Work
Swinburne University of Tech
High School Diploma -
Killester College