Summary
Overview
Work History
Education
Skills
Availability
Languages
References
Timeline
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CHANIKARN

Sydney,NSW

Summary

Reliable hospitality professional with experience in high-volume venues. Trusted to work independently, while maintaining strong customer service, and operational standards.

Overview

2
2
years of professional experience

Work History

Bistro Floor Staff

Mail Exchange Hotel
Melbourne, VIC
08.2024 - 12.2025
  • Provide excellent table service during both regular trading days and high-volume event periods
  • Work in a busy CBD venue located near Marvel Stadium during AFL, cricket, Formula 1, and major concerts
  • Assigned to the food pass during peak services, with clearly defined individual duties
  • Coordinated between chefs and food runners to ensure orders are sent out correctly and on time
  • Assisted with light food prep, while maintaining service flow without interruption
  • Opened and closed the bistro independently, including working alone on quiet days, handling cash, and managing set-up and closing procedures with full accountability

All-rounder Pub Staff/ Front of House

Mamao restaurant and club
Melbourne, VIC
05.2024 - 02.2025
  • Oversee daily operations, including opening and closing procedures.
  • Manage reservations and coordinate seating arrangements to optimize table turnover and accommodate walk-in guests.
  • Address and resolve customer complaints, including dealing with intoxicated, argumentative, or disruptive patrons.
  • Serve a variety of alcoholic and non-alcoholic beverages.
  • Ensure the cleanliness and sanitation of the pub, including the bar area, restrooms, and common areas.

Manager

Pachan
Melbourne
10.2023 - 05.2024
  • Delivered exceptional customer service and operational efficiency as a front-of-house team member.
  • Managed cash sale reports, streamlined inventory, and optimized daily operations.
  • Promoted to Manager, improving team performance and guest satisfaction.
  • Maintained front-of-house duties while overseeing staff and operations.

Front of House

Thaitown
Melbourne
09.2023 - 10.2023
  • Significant experience in front-of-house operations at a busy restaurant.
  • Proven ability to manage high volumes of customers efficiently while maintaining high service standards.
  • Provide information about the menu, including special dishes and dietary options.
  • Communicate effectively with team members to address customer needs and preferences.

Education

Business Management

Australian Pacific College

Skills

  • Communication skills
  • Ability to work in a team
  • Problem-solving skills
  • Exceptional customer service

Availability

  • Morning to early evening shifts
  • Flexible to adjust schedule for high-volume events and public holidays

Languages

  • English
  • Chinese
  • Thai

References

Christine Mifsud, manager at Mail Exchange Hotel

Email: Bistro@mailexchangehotel.com.au | Phone: (03) 9903 6880

Timeline

Bistro Floor Staff

Mail Exchange Hotel
08.2024 - 12.2025

All-rounder Pub Staff/ Front of House

Mamao restaurant and club
05.2024 - 02.2025

Manager

Pachan
10.2023 - 05.2024

Front of House

Thaitown
09.2023 - 10.2023

Business Management

Australian Pacific College
CHANIKARN