CHANIKARN
Sydney,NSW
Summary
Reliable hospitality professional with experience in high-volume venues. Trusted to work independently, while maintaining strong customer service, and operational standards.
Overview
2
2
years of professional experience
Work History
Bistro Floor Staff
Mail Exchange Hotel
Melbourne, VIC
08.2024 - 12.2025
- Provide excellent table service during both regular trading days and high-volume event periods
- Work in a busy CBD venue located near Marvel Stadium during AFL, cricket, Formula 1, and major concerts
- Assigned to the food pass during peak services, with clearly defined individual duties
- Coordinated between chefs and food runners to ensure orders are sent out correctly and on time
- Assisted with light food prep, while maintaining service flow without interruption
- Opened and closed the bistro independently, including working alone on quiet days, handling cash, and managing set-up and closing procedures with full accountability
All-rounder Pub Staff/ Front of House
Mamao restaurant and club
Melbourne, VIC
05.2024 - 02.2025
- Oversee daily operations, including opening and closing procedures.
- Manage reservations and coordinate seating arrangements to optimize table turnover and accommodate walk-in guests.
- Address and resolve customer complaints, including dealing with intoxicated, argumentative, or disruptive patrons.
- Serve a variety of alcoholic and non-alcoholic beverages.
- Ensure the cleanliness and sanitation of the pub, including the bar area, restrooms, and common areas.
Manager
Pachan
Melbourne
10.2023 - 05.2024
- Delivered exceptional customer service and operational efficiency as a front-of-house team member.
- Managed cash sale reports, streamlined inventory, and optimized daily operations.
- Promoted to Manager, improving team performance and guest satisfaction.
- Maintained front-of-house duties while overseeing staff and operations.
Front of House
Thaitown
Melbourne
09.2023 - 10.2023
- Significant experience in front-of-house operations at a busy restaurant.
- Proven ability to manage high volumes of customers efficiently while maintaining high service standards.
- Provide information about the menu, including special dishes and dietary options.
- Communicate effectively with team members to address customer needs and preferences.
Education
Business Management
Australian Pacific College
Skills
- Communication skills
- Ability to work in a team
- Problem-solving skills
- Exceptional customer service
Availability
- Morning to early evening shifts
- Flexible to adjust schedule for high-volume events and public holidays
Languages
- English
- Chinese
- Thai
References
Christine Mifsud, manager at Mail Exchange Hotel
Email: Bistro@mailexchangehotel.com.au | Phone: (03) 9903 6880
Timeline
Bistro Floor Staff
Mail Exchange Hotel
08.2024 - 12.2025
All-rounder Pub Staff/ Front of House
Mamao restaurant and club
05.2024 - 02.2025
Manager
Pachan
10.2023 - 05.2024
Front of House
Thaitown
09.2023 - 10.2023
Business Management
Australian Pacific College