Chanise Turuwhenua
Central Coast,NSW
Summary
Dynamic and adaptable professional with a proven track record at VenuesLive, enhancing customer satisfaction and teamwork. Skilled in problem-solving and customer service, I've consistently contributed to memorable experiences and operational efficiency. My ability to upsell and maintain high safety standards underscores my commitment to excellence and positive client outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Venue Assistant
VenuesLive
2024.06 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Collaborated with other venue staff, developing strong teamwork skills that contributed to the overall success of each event.
- Managed guest expectations effectively, resolving issues swiftly as they arose during events.
- Supported event coordinators in creating memorable experiences for attendees with attention to detail and excellent customer service skills.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
Hospitality Team Member
Toukley RSL
2023.05 - Current
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Assisted event planners in organizing successful meetings and conferences by coordinating necessary logistics such as catering and audiovisual equipment setup.
Beauty Therapist
Results Laser Clinic
2020.05 - 2023.12
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Contributed significantly towards boosting the salon''s reputation by consistently receiving positive feedback from clients on provided services.
- Increased salon revenue by upselling additional services and retail products to clients.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Provided personalized care packages for 10 clients daily from skincare to overall relaxation techniques.
Picker Packer
Woolworths Distribution Centre
2017.08 - 2020.04
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Participated in ongoing training programs to stay current on industry best practices for efficient picking and packing processes.
Education
Beauty Therapy
Hunter Institute
Newcastle, NSW2019
Certificate 3 in Hospitality
Lake Munmorah High School
Lake Munmorah2014
Skills
- Friendly, Positive Attitude
- Health and safety
- Teamwork and Collaboration
- Social Skills Development
- Customer Service
- Problem-Solving
- Active Listening
- Critical Thinking
- Professional telephone demeanor
- Building rapport
- Sales and Upselling
- Attention to Detail
- Dependable and Responsible
- Flexibility and Adaptability
- Organization and Multitasking
Certification
- RSA AND RCG License - 2028
- Full Drivers License - 11/24
- Certified BASIC FIRST AID - 2023
Timeline
Venue Assistant
VenuesLive
2024.06 - Current
Hospitality Team Member
Toukley RSL
2023.05 - Current
Beauty Therapist
Results Laser Clinic
2020.05 - 2023.12
Picker Packer
Woolworths Distribution Centre
2017.08 - 2020.04
Beauty Therapy
Hunter Institute
Certificate 3 in Hospitality
Lake Munmorah High School
- RSA AND RCG License - 2028
- Full Drivers License - 11/24
- Certified BASIC FIRST AID - 2023
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