A detail-oriented and client-focused professional with a diverse background in hospitality, sales, and counseling. With extensive experience in prestigious five-star hotels, including Shangri-La and Novotel, I bring a strong foundation in service delivery, relationship building, and client engagement. My background in sales and business management, particularly as a Sales and Product Manager in family-owned retail businesses, has sharpened my leadership, strategic planning, and interpersonal skills.
Leveraging my Level 1 qualification in counseling from the Australian Counselling Association (ACA), I combine my hospitality experience with a compassionate, client-centered approach to care. Skilled in therapeutic techniques, active listening, and empathy, I foster supportive environments that promote well-being. I am also experienced in crisis intervention and individualized treatment planning, ensuring effective and tailored support for clients across diverse needs.
Distinct achievement -Sold $10,000 to $20,000 worth of tour products in five star hotels on daily basis.
As a passionate Tour Consultant, I specialize in unveiling the wonders of Cairns and Queensland through an exciting array of tour experiences tailored for every type of traveler. I thrive on introducing hotel guests to a diverse selection of tour products, from vibrant group excursions to intimate couple and individual adventures, ensuring that each guest finds the perfect way to explore this stunning region.
With a talent for crafting unforgettable itineraries, I expertly plan and schedule immersive two- to three-day tours that showcase the breathtaking landscapes, rich culture, and unique wildlife of Cairns. Whether it’s a scenic journey through the Great Barrier Reef or a thrilling rainforest exploration, I’m dedicated to creating remarkable experiences that leave a lasting impression.
For those seeking an extraordinary touch, I offer exclusive private flights and helicopter tours, providing a breathtaking aerial view of Queensland’s natural beauty. My goal is to transform each tour into a cherished memory, helping guests discover the magic of Cairns like never before. Let's embark on an adventure together!
Distinct achievement- Maximising profit and quality of the product by giving product stories to tell
In addition to my business accounting expertise, I bring a creative flair to retail management. I excel at setting the theme and goals for various shop products, meticulously organizing inventory and designing engaging displays that captivate customers. I am passionate about training sales staff to fully understand each product, empowering them to achieve and exceed sales targets.
With a unique blend of financial acumen and retail strategy, I am committed to driving operational excellence and maximizing performance across all areas of the business. Let’s create an inspiring shopping experience together!