Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chan Mi Park

Wentworth,NSW

Summary

A detail-oriented and client-focused professional with a diverse background in hospitality, sales, and counseling. With extensive experience in prestigious five-star hotels, including Shangri-La and Novotel, I bring a strong foundation in service delivery, relationship building, and client engagement. My background in sales and business management, particularly as a Sales and Product Manager in family-owned retail businesses, has sharpened my leadership, strategic planning, and interpersonal skills.

Leveraging my Level 1 qualification in counseling from the Australian Counselling Association (ACA), I combine my hospitality experience with a compassionate, client-centered approach to care. Skilled in therapeutic techniques, active listening, and empathy, I foster supportive environments that promote well-being. I am also experienced in crisis intervention and individualized treatment planning, ensuring effective and tailored support for clients across diverse needs.

Overview

21
21
years of professional experience

Work History

Counselor Level 1

Self Employed
07.2022 - Current
  • Used various therapy approaches to assist clients in recognizing and redirecting maladaptive thoughts and behaviour patterns.
  • Collaboratively work with clients in developing skills and strategies for dealing with problems.
  • Conducted assessments to determine progress and performance and report findings to relevant authorities.
  • Assess and Developed individualized counseling plans for clients to incorporate short-term and long-term goals.

SkillsTour Consultant at Five Star Hotel Desks

Destination Cairns Marketing
01.2017 - 01.2020

Distinct achievement -Sold $10,000 to $20,000 worth of tour products in five star hotels on daily basis.

As a passionate Tour Consultant, I specialize in unveiling the wonders of Cairns and Queensland through an exciting array of tour experiences tailored for every type of traveler. I thrive on introducing hotel guests to a diverse selection of tour products, from vibrant group excursions to intimate couple and individual adventures, ensuring that each guest finds the perfect way to explore this stunning region.

With a talent for crafting unforgettable itineraries, I expertly plan and schedule immersive two- to three-day tours that showcase the breathtaking landscapes, rich culture, and unique wildlife of Cairns. Whether it’s a scenic journey through the Great Barrier Reef or a thrilling rainforest exploration, I’m dedicated to creating remarkable experiences that leave a lasting impression.

For those seeking an extraordinary touch, I offer exclusive private flights and helicopter tours, providing a breathtaking aerial view of Queensland’s natural beauty. My goal is to transform each tour into a cherished memory, helping guests discover the magic of Cairns like never before. Let's embark on an adventure together!

Sales and Product Manager

Koaland Cairns
01.2009 - 01.2016

Distinct achievement- Maximising profit and quality of the product by giving product stories to tell

In addition to my business accounting expertise, I bring a creative flair to retail management. I excel at setting the theme and goals for various shop products, meticulously organizing inventory and designing engaging displays that captivate customers. I am passionate about training sales staff to fully understand each product, empowering them to achieve and exceed sales targets.

With a unique blend of financial acumen and retail strategy, I am committed to driving operational excellence and maximizing performance across all areas of the business. Let’s create an inspiring shopping experience together!

Book keeper

C.S.Nature
01.2006 - 01.2008
  • Handling receivable and payrolls
  • Prepare datas for tax reason, and maintain and monitor financial record on daily basis.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred.
  • Generated invoices upon receipt of billing information and tracked collection progress.

Customer service

Egoist fashion
01.2004 - 01.2005
  • Handling cash and transactions, cleaning and display Products
  • Meeting sales target for the day
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered prompt service to prioritize customer needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Education

Bachelor of counselling -

Australia Collage of Ministry

Diploma of Counselling - undefined

Australia Institution of Family Counselling

Bachelor of Accounting - undefined

University of Western Sydney

Advanced Diploma of Accounting - undefined

University of Technology Sydney

Complete Yr 12 - undefined

Trinity Anglican School

Skills

  • Calm Under Pressure
  • Problem-Solving
  • Customer Relations
  • Analytical Thinking
  • Empathetic
  • Great listening skill
  • Intuitive
  • Good communication skill
  • Making sure client/cutomer is heard

Timeline

Counselor Level 1

Self Employed
07.2022 - Current

SkillsTour Consultant at Five Star Hotel Desks

Destination Cairns Marketing
01.2017 - 01.2020

Sales and Product Manager

Koaland Cairns
01.2009 - 01.2016

Book keeper

C.S.Nature
01.2006 - 01.2008

Customer service

Egoist fashion
01.2004 - 01.2005

Diploma of Counselling - undefined

Australia Institution of Family Counselling

Bachelor of Accounting - undefined

University of Western Sydney

Advanced Diploma of Accounting - undefined

University of Technology Sydney

Complete Yr 12 - undefined

Trinity Anglican School

Bachelor of counselling -

Australia Collage of Ministry
Chan Mi Park