CHANNELLE BANKS
Brisbane
Summary
Experienced professional with a focus on helping others. Skilled in anaesthetics and dedicated to achieving goals efficiently. Strong communicator and team player. Seeking opportunities to contribute expertise to a dynamic work environment.
Overview
2026
2026
years of professional experience
Work History
Medical Receptionist
St Andrew's War Memorial Hospital
2024 - Current
- Managed appointment scheduling using electronic health record systems.
- Verified patient information to maintain accurate records and compliance.
- Coordinated communication between patients and healthcare providers effectively.
- Maintained a clean and organized front desk area for optimal workflow.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
Anaesthetic Technician
St Andrews War Memorial Hospital
2023 - Current
- Assist anaesthetist throughout complex and fast pace lists
- Ensure all equipment, monitoring and medications are prepared
- Retrieve and effectively communicate with patients
- Monitored patients vital signs
- Ensure pre-operative paperwork is complete
- Participate in shift work and on call rosters
- Operated anaesthesia delivery systems to ensure patient safety during procedures.
- Trained new staff on equipment usage and safety procedures in the operating room environment.
Anaesthetic Technician Trainee
The Prince Charles Hospital
2021 - 01.2022
- Training as an anaesthetic assistant
- Learn effective patient communication
- Education and learning on different specialties such as cardiac
- Collaborate with team members to build skillset in anaesthetics
Customer Service & Training Consultant
HBF Private Health Insurance
2019 - 01.2020
- Complete relevant quotes, sale documents and maintaining retention with members. Resolving member complaints and directing to necessary departments
- Excellent call centre phone, computer and communication skills
- Working in office, remotely and participating in ongoing coaching to develop myself and the business. Remotely training a new sales team for the opening of Victoria kiosks
- Designed and developed training materials to enhance employee knowledge and skills.
Sales and Retention consultant
HBF Private Health Insurance
2019 - 2021
- Complete relevant quotes, sale documents and maintaining retention with members. Resolving member complaints and directing to necessary departments
- Excellent call centre phone, computer and communication skills
- Working in office, remotely and participating in ongoing coaching to develop myself and the business. Remotely training a new sales team for the opening of Victoria kiosks
- Analysed health insurance policies to identify opportunities for process improvement.
Education
Bachelor of Science - Health Science
University of South Australia - Online
11-2026
Anaesthetic Technology
Queensland TAFE
01.2022
High School - undefined
Armadale Senior High School
01.2011
Skills
- First Aid & CPR
- BlueCard
- Problem-solving
- Strong communication skills
- Microsoft office skills
- Adaptable
- Excellent organisational skills
- Appointment scheduling
Timeline
High School - undefined
Armadale Senior High School
Medical Receptionist
St Andrew's War Memorial Hospital
2024 - Current
Anaesthetic Technician
St Andrews War Memorial Hospital
2023 - Current
Anaesthetic Technician Trainee
The Prince Charles Hospital
2021 - 01.2022
Customer Service & Training Consultant
HBF Private Health Insurance
2019 - 01.2020
Sales and Retention consultant
HBF Private Health Insurance
2019 - 2021
Bachelor of Science - Health Science
University of South Australia - Online
Anaesthetic Technology
Queensland TAFE