Chantal Bastiaans
Sunshine Coast,QLD
Summary
Customer-focused professional Manager with expert team leadership, planning and organizational skills built during successful 17 year career . Smoothly equip to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Centre Manager
Kennards Self Storage
Maroochydore, QLD
04.2012 - Current
- Managed day to day operations.
- Trained all Sunshine Coast new team members (Hub Manager).
- Worked to achieve KPI goals and implement action plans.
- Accomplished multiple tasks within established timeframes.
- Increased overall income by 23.0% in last 2 years.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas every day to identify and proactively resolve issues negatively impacting operations.
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Built relationships with new and current customers to maintain goodwill and gain additional business.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Performed inventories, recorded details and collections as to legislation.
Store Manager
Roger David
Brisbane, QLD
09.2007 - 04.2012
- Managed inventory control, cash control and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates on product knowledge.
Education
High School Diploma -
Spinifex State College
Mount Isa, QLD11.2000
Skills
- Strategic planning
- Policies and procedures
- Business administration
- Coaching and mentoring
- Achieving Key Performance Indicators
- Verbal and written communication
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Creative Problem Solving
- Building Customer Trust and Loyalty
- POS Systems and Ordering Platforms
- Understanding Customer Needs
Certification
Certificate IV in Frontline Management
Additional Information
References available upon request.
Timeline
Centre Manager
Kennards Self Storage
04.2012 - Current
Store Manager
Roger David
09.2007 - 04.2012
High School Diploma -
Spinifex State College
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