Chantal Black
Jane Brook,W.A
Summary
Service support professional with history of delivering high-quality support and solutions. Well-versed in optimizing service processes and ensuring smooth operations. Known for fostering team collaboration and consistently achieving results. Skilled in customer service and adaptability, ensuring reliability in dynamic environments.
Overview
9
9
years of professional experience
Work History
Service Support Officer
Parkerville Children & Youth Care
07.2023 - Current
- Acted as the primary point of contact, providing a welcoming and efficient reception for all visitors.
- Managed all incoming and outgoing calls with professionalism and efficiency.
- Handled all incoming referrals, requests, and inquiries, ensuring timely and accurate processing.
- Conducted calendar reviews for all clinicians to optimize scheduling and resource allocation.
- Ensured quality control of documentation, maintaining high standards of accuracy and completeness.
- Corresponded with clients regarding appointments, wait times, and other inquiries to ensure clear communication.
- Provided support to seven other services located in the office, including Parkerville Children and Youth Care.
- Completed mandatory training in de-escalation and cultural sensitivity.
- Regularly monitored the email inbox to ensure prompt responses and follow-ups.
- Set agendas and took minutes for leadership meetings, ensuring effective communication and record-keeping.
- Managed office supplies inventory, ensuring availability of necessary resources for daily tasks.
- Demonstrated adaptability in taking on additional responsibilities as needed during times of high workload, maintaining consistent performance under pressure.
- Provided administrative support to multiple departments, enabling smoother workflow processes.
Medical Receptionist
St. John Urgent Care
07.2022 - 07.2023
- Served as the first point of contact, providing a welcoming and efficient reception for all patients and visitors.
- Managed the process of sending out unpaid invoices to patients and diligently followed up on outstanding accounts.
- Coordinated the dispatch of referrals on behalf of doctors and patients, ensuring timely and accurate communication.
- Liaised with other healthcare professionals on behalf of patients and doctors to facilitate seamless care coordination.
- Handled private billing processes, including Medicare transactions, with precision.
- Scheduled patient appointments, accommodating specific requirements and ensuring optimal scheduling.
- Managed the process of calling a SURGE (at capacity) and adhered to established protocols.
- Maintained and updated the debtors list, ensuring accurate and timely financial records.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Administration Assistant
Lindsay Transport
10.2021 - 07.2022
- Managed and redirected incoming calls to appropriate personnel efficiently.
- Conducted comprehensive filing, data entry, scanning, and shredding tasks.
- Supervised all email correspondence and day-to-day communication with clients and internal teams.
- Handled and resolved customer complaints with professionalism and tact.
- Prepared and dispatched invoices via mail or email in a timely manner.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
Receptionist
Swan Real Estate
08.2018 - 10.2021
- Acted as the initial point of contact for all clients and visitors, providing a welcoming and professional reception.
- Managed and directed incoming calls to the appropriate personnel, ensuring efficient communication flow.
- Conducted comprehensive administrative tasks including filing, data entry, scanning, and shredding of documents.
- Oversaw and managed all email correspondence and daily communications, ensuring timely and accurate responses.
- Addressed and resolved customer complaints promptly and effectively, maintaining high levels of client satisfaction.
- Prepared and dispatched invoices via mail and email, ensuring accuracy and timely delivery.
- Coordinated and managed the diaries of licensees and property managers, ensuring efficient scheduling and time management.
- Organised and oversaw home opens and rental inspections
Hairdressing Apprentice
Lou Lou Hair Salon
11.2015 - 04.2018
- Kept entire salon neat and tidy.
- Cleaned, maintained, and sterilized tools.
- Established strong relationships with clients.
- Used salon computer for appointment bookings and enquiries, including use of till daily.
- Handled salon phone and made client bookings.
- Set up displays and organized shelves regularly.
- Ensured all clients were greeted properly upon entering the salon.
- Provided hair and beauty services to clients as per my level of training and understanding.
- Used EFTPOS daily.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
Education
La Salle College Middle Swan
Middle Swan, WA, 605610-2015
Skills
- Escalation handling
- Incident management
- Service level agreements
- Customer service
- Problem-solving
- Time management
- Critical thinking
- Data entry
- Problem resolution
- Customer/Client relations
Timeline
Service Support Officer
Parkerville Children & Youth Care
07.2023 - Current
Medical Receptionist
St. John Urgent Care
07.2022 - 07.2023
Administration Assistant
Lindsay Transport
10.2021 - 07.2022
Receptionist
Swan Real Estate
08.2018 - 10.2021
Hairdressing Apprentice
Lou Lou Hair Salon
11.2015 - 04.2018
La Salle College Middle Swan
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