Chantal Cook
St Kilda
Summary
Invested professional with robust background in scheduling and coordination, skilled in optimising workflows and ensuring efficient resource allocation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in time management, communication, and conflict resolution, making reliable asset in fast-paced environments. . Organised and dependable candidate successful at managing multiple priorities and experience in leading teams with a positive attitude. Willingness to take on added responsibilities to meet team goals. Known for maintaining high standards and delivering consistent, impactful outcomes.
Overview
10
10
years of professional experience
Work History
Scheduler
Department Of Families, Fairness & Housing
09.2023 - Current
- Reduced scheduling conflicts and ensured timely execution of coverage through proactive rescheduling and resource allocation adjustments.
- Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.
- Maximized efficiency in program delivery through strategic prioritization of requests based on urgency, complexity, and available resources.
- Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
Case Practice Support Worker
Department Of Families, Fairness & Housing
01.2022 - Current
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems for example case notes and observation reports to department systems.
- Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness of organisational standards.
- Collaborated with departments such as managers and practitioners on daily basis to resolve issues or bring information to their attention.
- Developed and maintained relationships with families while facilitating contacts and transporting children to and from locations.
- Training new staff members and supporting existing staff members with current information and procedures.
Manager
Red Rooster
01.2015 - 12.2021
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed detailed plans based on broad guidance and direction.
Education
Diploma - Community Services
Victoria University
07.2022
Course In Introduction To The National Disability -
Victoria University
07.2019
AOD Skill Set -
Victoria University
03.2019
Certificate IV - Community Services
Victoria University
06.2018
Certificate IV - Health Science Foundations
Kangan Institute
11.2015
VCE Year 12 -
Ave Maria College
11.2013
Skills
- Case support
- Collaboration
- Critical thinking
- Client and team satisfaction
- Service quality
- Meeting KPI’s
- Excellent communication abilities
- Complex problem solving
Accomplishments
2023 - Child Protection Staff Awards Finalist for Excellence in Case Practice Support.
Timeline
Scheduler
Department Of Families, Fairness & Housing
09.2023 - Current
Case Practice Support Worker
Department Of Families, Fairness & Housing
01.2022 - Current
Manager
Red Rooster
01.2015 - 12.2021
Course In Introduction To The National Disability -
Victoria University
AOD Skill Set -
Victoria University
Certificate IV - Community Services
Victoria University
Certificate IV - Health Science Foundations
Kangan Institute
VCE Year 12 -
Ave Maria College
Diploma - Community Services
Victoria University
Similar Profiles
Dannielle OzolsDannielle Ozols
Team Leader at Department of Families, Fairness & HousingTeam Leader at Department of Families, Fairness & Housing
Cristina FonziCristina Fonzi
Customer Service Officer at Department of Families, Fairness & HousingCustomer Service Officer at Department of Families, Fairness & Housing
Dannielle OzolsDannielle Ozols
A/Operations Manager at Department of Families, Fairness & HousingA/Operations Manager at Department of Families, Fairness & Housing