Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Certification
Languages
Timeline
Generic

Chantal D'Hoedt

Black Mountain

Summary

Professional with proven track record in delivering high-quality team results. Skilled in effective communication, problem-solving, and time management. Strong focus on team collaboration, adaptability, and meeting organizational goals. Well-versed in fostering productive and supportive work environment.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Team member Customer Service

Bunnings Warehouse
04.2012 - Current
  • Customer service
  • Stock control, stock ordering
  • Monthly reports on sales
  • Heavy machine operating
  • Merchandising
  • Forklift operator
  • Customer orders
  • Trade orders


Assistant in Nursing

Noosa Care
04.2021 - 11.2024
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Customer Relations Asst Manager

Bridge Toyota - Lexus
03.2010 - 02.2012
  • Customer service interactions, reports and repairs
  • Maintaining a strong relationship with customers, team and vendors
  • Gathering information to make an effective and timely decisions
  • Managing the service department with schedules and required maintenance

Bar Manager

08.2009 - 02.2010
  • All aspects of bar duties, cash control, staff roster
  • Closing and Opening of premises
  • Food orders, stock control, acceptance of deliveries

Assistant Manager

Palmerston Golf Club
07.2008 - 06.2009
  • Daily office accounting, stock stakes, orders and staff management
  • Bar and Gaming management
  • Administrative tasks

Administration Assistant (CALL and SEASS)

Batchelor Institute of Indigenous Tertiary Education
04.2007 - 06.2008
  • Provide administrative and clerical support to the Student Records Unit, School Administrator and Academic staff
  • First point of contact for the Foundation Studies and Social Science Sections
  • Develop/Maintain School's delivery timetables and assist academic staff in scheduling of workshops and maintain accurate timetables
  • Act as Receptionist for the School when short staffed
  • Raise purchase orders for relevant sections
  • Ensure adequate supply of stationary and equipment supplies are available
  • Provide Academic staff with information/reports regarding progress of enrolments and student details
  • Access/utilise electronic records, forms and database applications
  • Student Travel Requests
  • Update/Maintain student tracking sheets
  • Provide information to prospective students
  • Create/Maintain student files
  • Update/Maintain resource and equipment register
  • Provide initial orientation and induction training to new staff

Bistro and Bar Supervisor

Palmerston Tavern
01.2007 - 04.2007
  • All aspects of customer service work including table service, bar work, Keno, poker machines, cash handling and dealing with customers

Waitress

Buzz Café
05.2006 - 01.2007
  • All aspects of customer service work including table service, bar work and cash handling

Front Desk Receptionist

Rafferty's Resort
04.2004 - 05.2005
  • Extensive customer service including being first point of contact at resort
  • Reservations
  • Cash handling, banking, mail and night audit
  • Problem resolution

Check-in and Gate Agent / Passenger Assistance

Lufthansa Airways
01.2002 - 01.2004
  • Preparation of flight details
  • Processing customer reservations
  • Answering customer enquiries

Flight Cabin Supervisor

Virgin Express
01.1996 - 01.2002
  • High level customer service in all areas of air travel
  • Part of the Virgin Express Promotion Team

Administration Officer

Inelco Computer Wholesalers
01.1995 - 01.1996
  • General office administration including word processing, reception duties, filing, banking, ordering, mail and other duties as required

Education

Administration Assistant - CALL and SEASS

Batchelor Institute of Indigenous Tertiary Education
06.2008

Skills

  • Microsoft Office
  • Word
  • Excel
  • PowerPoint
  • Callista Student Management System
  • Batchelor Staff Travel System
  • Batchelor Vehicle Booking System
  • Batchelor SharePoint Website

Hobbies and Interests

  • Learning languages
  • Camping
  • Horse riding
  • Traveling
  • Reading

Certification

Certificate 3 in disability

  • Infection Control Certificate(IC)-Various providers offer courses that certify knowledge in preventing the spread of infections within healthcare facilities.
  • Certified Nursing Assistant (CNA) - State Boards of Nursing.

Languages

Dutch
Native or Bilingual
French
Native or Bilingual
Italian
Limited Working

Timeline

Assistant in Nursing

Noosa Care
04.2021 - 11.2024

Team member Customer Service

Bunnings Warehouse
04.2012 - Current

Customer Relations Asst Manager

Bridge Toyota - Lexus
03.2010 - 02.2012

Bar Manager

08.2009 - 02.2010

Assistant Manager

Palmerston Golf Club
07.2008 - 06.2009

Administration Assistant (CALL and SEASS)

Batchelor Institute of Indigenous Tertiary Education
04.2007 - 06.2008

Bistro and Bar Supervisor

Palmerston Tavern
01.2007 - 04.2007

Waitress

Buzz Café
05.2006 - 01.2007

Front Desk Receptionist

Rafferty's Resort
04.2004 - 05.2005

Check-in and Gate Agent / Passenger Assistance

Lufthansa Airways
01.2002 - 01.2004

Flight Cabin Supervisor

Virgin Express
01.1996 - 01.2002

Administration Officer

Inelco Computer Wholesalers
01.1995 - 01.1996

Administration Assistant - CALL and SEASS

Batchelor Institute of Indigenous Tertiary Education

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Chantal D'Hoedt