Chantal Faugeras
Old Bar,NSW
Summary
Knowledgeable Support Coordinator with proven ability to manage and optimise client support services. Adept at coordinating resources and resolving complex client issues, leading to enhanced client satisfaction. Demonstrated strong communication and organisational skills in ensuring seamless service delivery and team collaboration.
Overview
12
12
years of professional experience
Work History
Support Coordinator
Your Voice Support Services
04.2022 - Current
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
- Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
- Improved client satisfaction by efficiently addressing and resolving support issues.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
- All facets of Support Coordination inline with NDIS job description
NDIS Support Coordination
Samaritans Foundation
01.2020 - 01.2024
- Delivering services to people who have a disability, which included:
- - Accessible information about the Plan and options for support and care
- - Culturally appropriate care plans for clients, carers, and communities
- Working with staff members, carers, clients, and their families to address practical support to enable social / community inclusion
- Liaising with organisations and health services on behalf of clients to ensure best possible outcomes
- Using a community development approach through ongoing consultation with clients, carers, families, and communities about culturally appropriate strategies to assist clients
- Ensuring confidentiality of clients and workplace information at all times
- Maintaining a client database and a system of confidential record keeping of client information- Visicase
- Responsible for the appropriate use and safe maintenance of vehicles
- Developing and implementing suitable NDIS plans for clients
- Utilized strong assessment skills to determine necessary client care and assisted with daily function
- Attended and participated in meetings for higher duties staff, as well as disability support workers in preparation for in home support, recreational activities, camps, and holiday programs
- Empowered clients to live as independently as possible, performing tasks that included handling clients' personal hygiene to compiling paperwork
- Assisted clients with household tasks such as cooking, cleaning, and accessing the community
- Provide Support Coordination as per NDIS guidelines
- Monitor plan outcomes and expenditure to ensure the plan remains in budget
- Strengthen and enhance the customers abilities to self-direct their own supports and participate in the community
- Ensure mainstream services meet the obligations to the customer (Housing, education, justice, health)
- Build and support the capacity of teams to develop relationships and partnerships in local communities
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Founder / Administrator
Willow Animal Rescue
01.2013 - 01.2023
- Company Overview: Developed and implemented a not for profit organisation for better care of animals
- Through local networking and online advertising
- Design promotional material
- Run promotional and community events
- Education on preventative measures
- Source funding through fundraising activities and donations
- Liaise & build relationships with external agencies such as councils, vets, rescue agencies & RSPCA
- Source, Liaise & build relationships with volunteers
- Coordinate placements, coordinate volunteers
- Provide guidance & leadership to volunteers
- Represent at council meetings and other forums
- Meeting extreme tight deadlines with limited resources to ensure animal lives were saved.
- Selected to attend the Parliament round house meeting with .the Animal Justice Party
- Knowledge of Companion Animal Act
- Handling and Temperament testing of dogs
- Experience in Humane care of animals
- Developed and implemented a not for profit organisation for better care of animals and to improve animal welfare issues within our local pound facilities
Social Mentor and NDIS Support Coordination
Break Thru (Taree)
01.2017 - 06.2019
- Working in partnership with participants of the National Disability Insurance Scheme (NDIS), their family and carers responsible for providing professional and accountable coordination of services to assist the participant in achieving their goals, strengthen their ability to connect and coordinate both formal and informal supports including developing capacity and resilience
- Delivering services to people who have a disability, which included:
- - Accessible information about the project and options for support and care
- - Culturally appropriate care plans for clients, carers, and communities
- - Personal care and support for clients as required
- Working with staff members, carers, clients, and their families to address practical support to enable social / community inclusion
- Liaising with organisations and health services on behalf of clients to ensure best possible outcomes
- Using a community development approach through ongoing consultation with clients, carers, families, and communities about culturally appropriate strategies to assist clients
- Ensuring confidentiality of clients and workplace information at all times
- Maintaining a client database and a system of confidential record keeping of client information- Visicase
- Responsible for the appropriate use and safe maintenance of vehicles
- Developing and implementing suitable NDIS plans for clients
- Utilized strong assessment skills to determine necessary client care and assisted with daily function
- Attended and participated in meetings for higher duties staff, as well as disability support workers in preparation for in home support, recreational activities, camps, and holiday programs
- Empowered clients to live as independently as possible,
- Assisted clients with household tasks such as cooking, cleaning, and accessing the community
- Provide Support Coordination
- Monitor plan outcomes and expenditure to ensure the plan remains in budget
- Strengthen and enhance the customers abilities to self-direct their own supports and participate in the community
- Ensure mainstream services meet the obligations to the customer (Housing, education, justice, health)
- Build and support the capacity of teams to develop relationships and partnerships in local communities
- Individual support and group support of clients
- Enhanced participants performance by providing personalised guidance and support.
- Tailored mentoring strategies to suit diverse learning styles, enhancing effectiveness of mentorship program.
- Encouraged participants to set challenging, yet achievable goals, guiding them through process of realising their potential.
Education
Diploma - Social Science - Welfare
Southern Cross University
01.2013
Higher School Certificate -
Wingham High School
01.1998
Skills
- Exceptional customer service skills
- Flexible and adapt to changing needs
- NDIS Plan implementation and scheduling
- Knowledge of case sensitive and culturally appropriate strategies
- Able to work effectively in a team
- Able to work independently
- Ability to multitask
- Capacity to work to procedures
- Capacity to work to guidelines
- Capacity to work to policies
- Reliable
- Dependable
- Responsive to challenges
- Self-motivated
- Results oriented
- Strong Interpersonal skills
- Hard working
- Willing to learn
- Able to quickly establish rapport with clients
- Develop cooperative relationships with colleagues
- Understand and support implementation of the disability standards
- Creative in providing respite and support for clients
- Developed strong working relationships with service providers
- Sound knowledge of implementing individual NDIS plans and promote capacity building skills for participants
- Analytical problem solver
- Able to communicate effectively
- Advocacy
Licenses Certificates Education
- Current Full NSW Driver’s Licence
- Current Working with Children’s Check, #APP2126677
- Current Police Check
- Current NDIS Workers Screen check
- New Worker NDIS Module, 01/01/25
- Trauma Informed Certificate for Coaches, 01/01/23
- CPR and First Aid, 01/01/21
- Youth Mental Health First Aid, 01/01/21
- National principles for Child Safe Organisations e-learn Module, 01/01/21
- NDIS Housing for Support Coordination, 01/01/20
- Complex Support Coordination workshop, 01/01/20
- Support Coordination Intense workshop, 01/01/20
- COVID 19 Infection Prevention & Control, 01/01/20
- NDIS Worker Orientation Module, 01/01/20
- Essential Skills Module – Breakthru online learning, 01/01/17
- National & NSW Standards for Disability Services Module - Breakthru online learning, 01/01/17
- Privacy Awareness Module - online learning, 01/01/17
- Work Health Safety Induction - online learning, 01/01/17
- Abuse & Neglect Module – online learning, 01/01/17
- Recording Case Notes Module – online learning, 01/01/17
- National & NSW Standards for Disability Services Module online learning, 01/01/17
- Harassment, Bullying and Discrimination - Online Learning, 01/01/17
- Mandatory Reporting Module – online learning, 01/01/17
- National Standards Mental Health Module - online learning, 01/01/17
- Looking After Yourself and Others Module, 01/01/17
- Customer Experience Framework, 01/01/17
- Duty of Care Module - online learning, 01/01/17
- Diploma in Social Science, Southern Cross University, 01/01/13
- Higher School Certificate, Wingham High School, 01/01/98
Timeline
Support Coordinator
Your Voice Support Services
04.2022 - Current
NDIS Support Coordination
Samaritans Foundation
01.2020 - 01.2024
Social Mentor and NDIS Support Coordination
Break Thru (Taree)
01.2017 - 06.2019
Founder / Administrator
Willow Animal Rescue
01.2013 - 01.2023
Higher School Certificate -
Wingham High School
Diploma - Social Science - Welfare
Southern Cross University
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