Chantal Gastelaars
Hammond Park,WA
Overview
18
18
years of professional experience
Work History
Credit Analyst / Loans Administration
Mortgage Choice
08.2021 - Current
- Analyzed creditworthiness of loan applicants and determined credit risk of loan requests.
- Assessed credit risk and analyzed financial statements.
- Submitting and processing all allocated loan applications with appropriate lenders in a timely and accurate manner, adhering to company standards, compliance guidelines as well as lender policy standards.
- Consulting, when necessary, with support tools and systems provided by the lender to ensure customer needs are anticipated and incorporated into the application.
- Tracking loan applications from submission to funding, ensuring the process runs smoothly for broker and customer
- Liaising with third parties such as Real Estate Agents, Settlement Agents, Accountants and Lender Business Development Managers.
- Following up on Leads and Opportunities, making appointments and managing Broker diaries.
- Provide proactive and responsive communication with customers.
- Prepare and complete lender application forms.
- Creating and maintaining loan files ensuring all required documentation is collected to meet lender and compliance guidelines
- Maintained compliance with applicable regulations and laws governing consumer credit.
- Preparing loan documents for signing.
Customer Relationship Specialist
BOQ
05.2021 - 08.2021
- Ensuring branch is compliant in its operations, in line with bank procedures, industry regulations and legislative requirements.
- Monitoring performance of team members and wider branch results, as well as addressing and rectifying performance concerns.
- Carrying out development activities, conducting weekly training and mentoring sessions with team.
- Facilitate induction and training of new staff members, to ensure they understand their role and responsibilities.
- Preparing for and contributing to weekly sales meeting, and overseeing relevant follow up actions, monitoring to completion.
- Using sound decision-making skills to assess and process home loan, personal loan and credit card applications, in line with Service Level Agreements (SLAs) and in line with defined bank procedures and regulations.
- Engage in business development activities such as attending networking functions to develop and maintain effective, profitable and longstanding client relationships and maximise new business opportunities.
- Achieve and exceed numerous Key Performance Indicators (KPIs) relating to sales targets, insurance sales, loan referrals, credit card approvals, new funds to bank, number of new accounts opened, at individual level.
- Motivate team to achieve and exceed team and wider branch level targets.
Claims and Underwriting Administrator
St Andrews Insurance, (BOQ)
11.2014 - 01.2016
- Providing office administrative support, such as document creation, printing, filing, scanning, photocopying, binding, archiving.
- Maintain company switchboard; answer and direct inbound phone calls to correct individual for resolution.
- Attending to and resolving all client enquiries in a prompt manner, via telephone, email and in person.
- Develop successful customer and stakeholder relationships through effective and timely liaison and resolution of issues, establishing trust and providing accurate and relevant information in a competent manner.
- Collect, prepare and distribute various reports and statistic information to key internal and external stakeholders and management in line with strict deadlines.
- Data entry activities, such as updating internal database with client and claims information, ensuring accuracy and data integrity.
- Receiving and making payments, gaining appropriate approvals before processing.
- Inventory control duties, including stationery and equipment orders for the office, ensuring sufficient stock at all times.
- Ensuring departmental compliance to internal bank policies, industry regulations and applicable Australian legislation.
Customer Service Officer
BOQ
01.2011 - 11.2013
- Attending to and resolving all client inquiries in a prompt and efficient manner, via telephone and in person.
- Maintaining accurate information in customer information database, to ensure data integrity.
- Assist customers with opening new bank accounts, providing timely and accurate advice.
- Achieving Key Performance Indicators (KPIs) and other targets for multiple branches.
- Training new staff members to ensure they understand the role, responsibilities and relevant bank procedures.
- Step in to provide Customer Service Manager relief from time to time, during periods of leave or illness, as required.
- Managing overdrawn accounts, front counter and cash handling duties.
- General administration duties and ad-hoc tasks.
Customer Service Manager
BOQ
01.2009 - 01.2011
Store Manager
Cotton On Group
12.2007 - 01.2009
Assistant Store Manager
Just Group Ltd
08.2005 - 06.2007
Skills
- Excellent written and verbal communication skills, able to communicate with individuals from diverse backgrounds
- Able to work effectively in team environments and collaborate to achieve positive results
- Strong time management and organization skills, able to handle multiple assignments simultaneously and meet deadlines
- Strong record management skills, with excellent attention to detail and systematic approach to work
- Highly adaptable individual with proven ability to self-motivate and achieve results in high pressure environments
- High level of professionalism, with mature approach to work
- Ability to handle confidential matters with sound judgement, discretion and sensitivity
- Strong work ethic, hard-working, reliable, and accountable individual
- Critical thinking, inquisitive nature with exceptional problem-solving, research and investigation skills
- Effective leadership skills, with ability to motivate others towards achieving team goals
Timeline
Credit Analyst / Loans Administration
Mortgage Choice
08.2021 - Current
Customer Relationship Specialist
BOQ
05.2021 - 08.2021
Claims and Underwriting Administrator
St Andrews Insurance, (BOQ)
11.2014 - 01.2016
Customer Service Officer
BOQ
01.2011 - 11.2013
Customer Service Manager
BOQ
01.2009 - 01.2011
Store Manager
Cotton On Group
12.2007 - 01.2009
Assistant Store Manager
Just Group Ltd
08.2005 - 06.2007
Similar Profiles
Todd McveeTodd Mcvee
Mortgage Broker at Mortgage ChoiceMortgage Broker at Mortgage Choice
Frazer SmithFrazer Smith
Mortgage Broker/Loan Consultant at Mortgage ChoiceMortgage Broker/Loan Consultant at Mortgage Choice
Corey TurnerCorey Turner
Credit Analyst at Mortgage ChoiceCredit Analyst at Mortgage Choice
Patrick BorgPatrick Borg
Mortgage Broker at Mortgage ChoiceMortgage Broker at Mortgage Choice
Devendra PatelDevendra Patel
Shift Supervisor at Red Roaster (Baldivis service station Southbound, WA)Shift Supervisor at Red Roaster (Baldivis service station Southbound, WA)