Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chantal Radu

Clyde North,Australia

Summary

Hi my name is Chantal, I pride myself on being a dedicated disability support worker focused on improving clients lives through high quality support and patient instruction.

I believe I possess top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I enhance customer experience by employing service-oriented behaviours, understanding customer desires, and by providing customized solutions to build loyalty.

I am passionate about people and am committed to obtaining employment in a field, where I can truly make a difference in the lives of others. I am customer-centric and determined to achieve above & beyond results for my employer and my clients. I am conscientious, diligent, reliable, punctual and dedicated.

Please don't hesitate to contact me, as I would love an opportunity to have a chat and demonstrate why I would be perfect for the role and why I would be a valuable asset to your company.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Support Worker

Mable
06.2023 - Current
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Collaborated with other professionals to plan and coordinate care for clients.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Facilitated peer support groups to help clients connect with others.

Hairdresser

Infinity Hair
06.2022 - Current
  • Processed payments, entering sales in register for prompt customer service.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Resolved guest complaints about service or style.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Determined appropriate hair treatments based on conditions and textures.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.

Inbound Sales Consultant

Aami
05.2021 - 06.2022
  • Sales pertaining to motor, home and contents insurance.
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Exceeded productivity targets and sales goals.
  • Responded to customers within required turnaround times.
  • Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
  • Utilized automated systems to log and retrieve information.
  • Performed work in compliance with established regulations, policies and standard operating procedures.
  • Worked with multiple means of communication within fast-paced environment.
  • Developed and maintained working knowledge of products and services to deliver timely, accurate information.
  • Set up appointments with interested customers according to schedule availability.
  • Negotiated pricing and payment terms with customers when possible to close deals.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
  • Educated customers on product and service benefits, explaining features and answering questions.

Picker Packer

Symbion Healthcare
05.2019 - 05.2021
  • Checked packing slips and other documentation to appropriately box items requested by clientele.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Worked fast to meet assigned daily picking quotas.
  • Replenished items taken from shelves, safely using equipment to lift and organize products.
  • Conducted periodic inventory audits to verify accuracy.

Picker Packer

Sigma Pharmaceuticals
04.2011 - 05.2019
  • Checked packing slips and other documentation to appropriately box items requested by clientele.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Worked fast to meet assigned daily picking quotas.
  • Verified proper labeling and identification on all orders before shipment.
  • Sorted and organized items in designated areas for easy access.
  • Followed safety protocols and procedures to minimize workplace accidents.
  • Replenished items taken from shelves, safely using equipment to lift and organize products.
  • Conducted periodic inventory audits to verify accuracy.
  • Established and maintained positive relationships with customers and vendors through excellent customer service.

Education

Level 2: Coordinator of Supports - Level 2 Support Coordinator

Support Coordination Academy
Queensland Australia
08.2024

Certificate - Worker Orientation Module ‘Quality, Safety And You

NDIS Quality & Safeguards Commission

Cleeland Secondary College

Certificate 3 Warehousing/Distribution & Logistics

Sigma Pharmaceuticals

Certificate 3 Hairdressing

Chisholm Institute

Health & Safety- Manual Handling Certificate 1 & 2

Sigma Pharmaceuticals

Skills

  • Independent Living Support
  • Client Service
  • Interpersonal communication skills
  • Assessing needs
  • Critical Thinking
  • Dependable and Responsible
  • Home Healthcare Services
  • Disability Services
  • Daily Living Requirements
  • Risk Assessments
  • Recreational Activities
  • Personal Growth Support
  • Household chores
  • Mobility support
  • Meal Planning
  • Lifestyle Support
  • Medication organization
  • Client Transportation
  • Housekeeping skills
  • Positive Reinforcement
  • Client Confidentiality

Certification

  • Level 2 Coordinator of supports
  • HLTAID009 Provide Cardiopulmonary resuscitation
  • HLTAID010 Provide basic emergency life support
  • HLTAID011 Provide first aid
  • Serious incident Response Scheme training
  • Code of conduct for aged care training
  • Certificate of completion in Stress, Anxiousness and anxiety

Timeline

Support Worker

Mable
06.2023 - Current

Hairdresser

Infinity Hair
06.2022 - Current

Inbound Sales Consultant

Aami
05.2021 - 06.2022

Picker Packer

Symbion Healthcare
05.2019 - 05.2021

Picker Packer

Sigma Pharmaceuticals
04.2011 - 05.2019

Level 2: Coordinator of Supports - Level 2 Support Coordinator

Support Coordination Academy

Certificate - Worker Orientation Module ‘Quality, Safety And You

NDIS Quality & Safeguards Commission

Cleeland Secondary College

Certificate 3 Warehousing/Distribution & Logistics

Sigma Pharmaceuticals

Certificate 3 Hairdressing

Chisholm Institute

Health & Safety- Manual Handling Certificate 1 & 2

Sigma Pharmaceuticals

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Chantal Radu