Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Chantal Valis

Melbourne,VIC

Summary

Accomplished business Owner at Chantal Patisserie, adept in supplier negotiation and fostering robust customer relations, significantly enhanced business operations. Leveraged marketing expertise and sales strategy development to boost revenue and expand market presence. Proven track record in building partnerships and achieving sales targets, demonstrating exceptional networking and customer service skills.

Overview

22
22
years of professional experience

Work History

Shop Owner

Chantal Patisserie
10.2017 - 07.2024
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
  • Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
  • Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
  • Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the overall success.
  • Organised successful promotional events to generate increased sales
  • Increased revenue through effective product merchandising and targeted marketing campaigns.
  • Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
  • Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
  • Streamlined operations by implementing efficient processes for order fulfillment and staff scheduling.
  • Conducted regular market research to stay current on industry trends and align product offerings with consumer preferences.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Managed day-to-day business operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.

Sales Manager - Partner

Kenna International
05.2013 - 09.2017
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Attended industry events and conventions to expain sales opportunities.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
  • Expanded market share by identifying and penetrating untapped markets.
  • Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
  • Conducted comprehensive market research to identify new opportunities and trends.
  • Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
  • Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
  • Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
  • Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
  • Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
  • Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
  • Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Managed accounts to retain existing relationships and grow share of business.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Networked with other professionals and organizations to expand contacts and opportunities.
  • Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.

Regional Sales Manager

Marubeni Itochu Steel Oceania
10.2008 - 03.2013
  • Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
  • Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
  • Generated detailed sales reports and forecasts to analyze performance and track progress.
  • Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
  • Finalized sales contracts with high-value customers.
  • Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
  • Consistently exceeded annual territory revenue goals by prioritizing high potential accounts and executing customized action plans.
  • Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
  • Cultivated strong partnerships with distributors and retailers to increase product visibility and drive sales volume.
  • Executed successful promotional events and trade shows.
  • Executed successful marketing campaigns to generate new business and expand customer base.
  • Managed team of Number regional sales representatives and consistently achieved high sales targets.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Managed accounts to retain existing relationships and grow share of business.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Account Executive - Steel Department

Toyota Tsusho Australasia
03.2006 - 08.2008
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
  • Streamlined account management processes for increased efficiency and improved client retention rates.
  • Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
  • Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
  • Guided clients through buying process, from initial contact to post-sale support, ensuring smooth and positive experience.
  • Identified and addressed areas for improvement in sales strategies, leading to more efficient and effective sales cycles.
  • Conducted market analysis to identify trends and adjust sales strategies accordingly.
  • Negotiated favorable terms in high-stake contracts, ensuring profitability and long-term partnership viability.
  • Streamlined internal processes for customer relationship management, significantly reducing response times to client inquiries.
  • Led negotiations, securing deals that aligned with both client expectations and company goals.
  • Drove successful product launches, coordinating with marketing and product development teams to ensure alignment with customer needs.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Negotiated prices, terms of sales and service agreements.
  • Met existing customers to review current services and expand sales opportunities.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Built diverse and consistent sales portfolio.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Import and Export Coordinator

Toyota Tsusho Australasia
01.2003 - 03.2006
  • Investigated discrepancies in shipping documents and resolved issues with vendors.
  • Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
  • Managed import and export of hazardous materials in compliance with applicable laws and regulations.
  • Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
  • Maintained accurate records of all import/export transactions to ensure full traceability and audit readiness.
  • Processed customs declarations and maintained records of customs documents.
  • Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
  • Prepared and submitted reports on import and export activity to management.
  • Enhanced customer satisfaction by efficiently resolving order discrepancies and delivery issues.
  • Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
  • Built strong relationships with key stakeholders such as customs brokers, freight forwarders, and regulatory agencies for smooth import/export operations.
  • Increased on-time deliveries through close monitoring of shipment progress and proactive issue resolution.
  • Managed complex tariff classifications, ensuring compliance with government regulations for all imported goods.
  • Supported business growth by researching new markets, identifying potential clients, and providing insights on market trends in the import/export industry.
  • Reduced shipment delays with proactive communication between international suppliers and transportation partners.
  • Negotiated freight rates with carriers for international transportation of goods.
  • Strengthened supply chain efficiency by collaborating with internal departments such as procurement, logistics, and sales to align objectives and streamline workflows.
  • Coordinated cross-functional teams to expedite shipments during peak seasons, minimizing stockouts and lost sales opportunities.
  • Played a key role in expanding the company''s global footprint by identifying new business opportunities and establishing partnerships with international vendors and distributors.
  • Entered shipping information into computer system and estimated freight and postal rates.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
  • Bargained terms and rates with vendors and carriers for favorable shipping conditions.

Education

Certificate III - Business Administration And Management

RMIT University
Melbourne, VIC
2002

Skills

  • Networking and partnerships
  • Pricing strategy
  • Business Operations
  • Marketing experience
  • Customer service background
  • Supplier negotiation
  • Sales strategy development
  • Customer Relations
  • Small business operations

Timeline

Shop Owner

Chantal Patisserie
10.2017 - 07.2024

Sales Manager - Partner

Kenna International
05.2013 - 09.2017

Regional Sales Manager

Marubeni Itochu Steel Oceania
10.2008 - 03.2013

Account Executive - Steel Department

Toyota Tsusho Australasia
03.2006 - 08.2008

Import and Export Coordinator

Toyota Tsusho Australasia
01.2003 - 03.2006

Certificate III - Business Administration And Management

RMIT University

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Chantal Valis