Chantal Walz
Warriewood,NSW
Summary
Dedicated Customer Service Specialist providing skills to prioritise and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Reliable employee with time management abilities. Devoted to giving every customer a positive and acknowledged experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Australasian, Medical & Scientific Ltd - (Aquired by Intermed from 1/02/2024)
Lane Cove, NSW
03.2016 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Informed customers about billing procedures, processed payments and provided assistance to the accounts receivable team.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mentored new employees on procedures and policies to maximize team performance.
- Updated databases with new and modified customer data.
Franchise Owner
Jumping Jay Jay's
Northern Beaches, NSW
10.2011 - 04.2015
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Team hiring, trained and supervised employees.
- Assisted with many charitable events within our community.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Responded promptly to customer complaints in order to maintain positive relationships with clients.
- Mostly enjoyed working with our customers to supply a memorable service.
Chiropractic Assistant
Mona Vale Chiropractic & Natural Therapies
Mona Vale, NSW
03.2004 - 04.2011
- Greeted patients, verified insurance and collected co-payments.
- Performed administrative tasks such as filing medical documents, answering phones and responding to emails.
- Answered patient questions regarding their care plan or billing inquiries.
- Conducted follow up calls to ensure that patients are recovering well from treatments.
- Adhered strictly to HIPAA regulations while handling confidential patient information.
- Built good relationships with patients & their families.
Education
Mental Health First Aid Officer
NSW Health
Lane Cove, NSW04-2024
Advanced Diploma in Administration
TAFE
Brookvale, NSW01-1992
HSC
Mater Maria College
Warriewood, NSW01-1991
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Professional telephone manner
- Inbound and Outbound Calling
- Computer Proficiency
- Microsoft Outlook
- Microsoft Office Suite
- Payment Processing
- Administrative Support
- Loyal
- Positive and professional
Affiliations
- Enjoy our local walking tracks with the family
- Weekends at local dog parks with our dogs
- Swimming
- Supporting our local cricket clubs
- Reading
- Cheer on our youth music/drama
Certification
- Mental Health First Aid Certificate
Timeline
Customer Service Representative
Australasian, Medical & Scientific Ltd - (Aquired by Intermed from 1/02/2024)
03.2016 - Current
Franchise Owner
Jumping Jay Jay's
10.2011 - 04.2015
Chiropractic Assistant
Mona Vale Chiropractic & Natural Therapies
03.2004 - 04.2011
Mental Health First Aid Officer
NSW Health
Advanced Diploma in Administration
TAFE
HSC
Mater Maria College
- Mental Health First Aid Certificate
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