Chantel James
Henley Brook,Australia
Summary
Extensive professional experience in delivering exceptional employee and client service, demonstrating a strong commitment to excellence. Proactive mentor within the current agency, guiding property managers in compliance with the Residential Tenancies Act while ensuring outstanding client experiences. Recognised for adaptability and a passion for continuous learning, effectively applying acquired knowledge to enhance professional performance. Strong communication and conflict resolution skills developed through diverse interactions, complemented by a task-driven, goal-oriented approach that consistently meets key performance indicators. Exceptional time management and organizational skills facilitate seamless transitions into new professional challenges.
Overview
17
17
years of professional experience
Work History
Senior Property Manager
Rentwest Solutions
09.2022 - Current
- Trained and mentored junior property management staff, fostering professional development within the team.
- Oversaw property management operations, ensuring compliance with local regulations and industry standards.
- Led tenant relations initiatives, enhancing communication and resolving issues promptly.
- Travelled and attended multiple conferences and industry events.
- Managed rent and invoice arrears through utilisation of the correct forms and processes.
- Processed insurance claims for clients and ensured that conditions were adhered to so that policies remained serviceable.
- Managed leasing processes, optimizing occupancy rates through effective marketing strategies.
- Developed maintenance schedules and supervised vendor performance to ensure timely service delivery.
- Stayed abreast of industry trends and best practices through participation in professional organizations and continuing education opportunities.
- Investigated and resolved any tenant complaints.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
Business Development Manager
ER Realty
08.2021 - 07.2022
- Contacted potential clients via telephone and email.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Generated leads and capitalised on valuable business opportunities to bring in new company revenue and improve profit.
- Compiling spreadsheets using Microsoft Excel of prospective clients through the use of the Core Logic software.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Ensuring property compliancy and organising contracted services to ensure clients meet obligations in line with the Residential Tenancies Act.
- Advertising and marketing properties for leasing purposes.
- Communicating with clients to maintain relationships.
- Meet weekly, monthly and annual KPIs.
Senior Property Manager
ER Realty
01.2017 - 07.2022
- Maintained property by resolving tenant complaints and enforcing rules of occupancy in line with the Residential Tenancies Act.
- Contracted with tenants by negotiating leases and collecting bonds.
- Advertise and market properties for lease.
- Ensure rent and water accounts are paid on time and issuing breach notices/termination notices if tenants don't meet the terms of the lease.
- Organising quotes/maintenance for properties on behalf of landlords.
- Conducting routine inspections every three months.
- Conducting ingoing condition reports.
- Paying creditor invoices.
- Liaising with landlords, tenants and contractors to ensure that properties are compliant and maintaining good relationships.
- Completing rent reviews and lease renewals.
- Ensuring that all training is up to date to retain license.
Business Owner
HB Tutoring Services
12.2008 - 06.2017
- Budgeting incomes and costs for the business.
- Scheduling students and tutors.
- Communicating with parents and employees.
- Tutoring children and adults in literacy and numeracy.
Condition Report Writer
Property Reports
11.2015 - 01.2017
- Conducting property condition reports for real estate agencies around Perth.
- Collection of keys from real estate agencies.
- Taking of photos and typing of reports within 5 days.
Education
Real Estate Certificate -
REIWA
08.2017
High School Diploma -
Woodvale Senior High School
12.1997
Skills
- Team leader of the North of River team
- Mentoring and guidance of property managers in the office
- Management of over 200 properties
- Business development
- Regulatory compliance
- Excellent time management
- Conflict resolution
Timeline
Senior Property Manager
Rentwest Solutions
09.2022 - Current
Business Development Manager
ER Realty
08.2021 - 07.2022
Senior Property Manager
ER Realty
01.2017 - 07.2022
Condition Report Writer
Property Reports
11.2015 - 01.2017
Business Owner
HB Tutoring Services
12.2008 - 06.2017
High School Diploma -
Woodvale Senior High School
Real Estate Certificate -
REIWA