Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Chantel Leverett

Golden Grove,SA

Overview

25
25
years of professional experience
1
1
Certification

Work History

Venue Manager

Norwood Redlegs Club
Gilles Plains, SA
06.2018 - Current
  • Coordinated with vendors to ensure availability of necessary equipment and supplies for events.
  • Organized and maintained event calendar, including scheduling of staff and resources.
  • Developed relationships with clients to ensure satisfaction and repeat business.
  • Managed day-to-day operations of the venue, including supervising staff and overseeing safety procedures.
  • Ensured compliance with all local health codes, liquor regulations, fire codes, building codes and other applicable laws.
  • Established service standards while monitoring performance against those standards in order to maximize customer experience.
  • Planned special occasions such as weddings or conferences by determining details such as catering needs and decorations.
  • Resolved customer issues or complaints in a timely manner to maintain positive customer relations.
  • Created budgets for each event based on estimated costs of food, beverages, staffing.
  • Scheduled maintenance activities for the facility to maintain its condition and appearance.
  • Negotiated contracts with vendors for services such as catering or entertainment at competitive rates.
  • Maintained records of all bookings, payments received and services provided during events.
  • Developed marketing plans to promote the venue's services through various media channels.
  • Assisted in hiring new personnel when required to meet staffing demands.
  • Provided training sessions for staff members on topics such as customer service techniques or safety protocols.
  • Performed administrative tasks related to event planning such as preparing invoices or tracking expenses.
  • Analyzed sales data generated from events in order to identify trends or opportunities for improvement.
  • Supervised grounds people, event staff and maintenance personnel to promote best practices and build productive teams.
  • Delegated work to staff, setting priorities and goals.
  • Created effective business plans to focus strategic decisions on long-term objectives.

Gaming Manager/Hotel Duty Manager

Steven King Group
Clovercrest, SA
12.2011 - 06.2018
  • Developed and implemented gaming policies and procedures to ensure compliance with regulatory requirements.
  • Organized and coordinated special events for the gaming area, including promotions, and other activities.
  • Maintained accurate records of all transactions related to gaming operations.
  • Resolved customer disputes in a timely manner while maintaining excellent customer relations.
  • Performed daily audits of revenue collections from various gaming activities such as keno and gaming machines.
  • Provided training and development initiatives for new staff members joining the team.
  • Enforced safety protocols within the premises while ensuring compliance with local laws governing gambling operations.
  • Displayed strong leadership skills when dealing with difficult situations involving patrons or employees.

Gaming Manager/Hotel Duty Manager

Steven King Group
Gilles Plains, SA
11.2007 - 11.2011
  • Developed and implemented gaming policies and procedures to ensure compliance with regulatory requirements.
  • Organized and coordinated special events for the gaming area including promotions and other activities.
  • Enforced safety protocols within the premises while ensuring compliance with local laws governing gambling operations.
  • Maintained accurate records of all transactions related to gaming operations.
  • Resolved customer disputes in a timely manner while maintaining excellent customer relations.
  • Assisted in developing marketing strategies to attract new customers to the gaming area.

Gaming Manager

Golden grove Tavern
Golden Grove, SA
12.1999 - 08.2007
  • Developed and implemented gaming policies and procedures to ensure compliance with regulatory requirements.
  • Organized and coordinated special events for the gaming area including promotions, events and other activities.
  • Assisted in developing marketing strategies to attract new customers to the gaming area.
  • Addressed patron complaints and quickly payout errors and disputes.

Education

Graduate Diploma in Human Resource Management - Human Resource Management

University Of South Australia
Adelaide, SA
03-2006

Skills

  • Vendor negotiation
  • Facility Oversight
  • Special events management
  • Advertising and marketing
  • Building safety codes
  • Staff Management
  • Pos Systems
  • Meeting budgets & GP's

Affiliations

  • Reading
  • Alternative therapy

Accomplishments

  • Exceeding targets.
  • Meeting profit margins.

Certification

  • Basic Gaming
  • RSG3
  • RSA
  • Advance diploma in business & Human Resource

References

References available upon request.

Timeline

Venue Manager

Norwood Redlegs Club
06.2018 - Current

Gaming Manager/Hotel Duty Manager

Steven King Group
12.2011 - 06.2018

Gaming Manager/Hotel Duty Manager

Steven King Group
11.2007 - 11.2011

Gaming Manager

Golden grove Tavern
12.1999 - 08.2007
  • Basic Gaming
  • RSG3
  • RSA
  • Advance diploma in business & Human Resource

Graduate Diploma in Human Resource Management - Human Resource Management

University Of South Australia

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Chantel Leverett