Chantel Leverett
Golden Grove,SA
Overview
25
25
years of professional experience
1
1
Certification
Work History
Venue Manager
Norwood Redlegs Club
Gilles Plains, SA
06.2018 - Current
- Coordinated with vendors to ensure availability of necessary equipment and supplies for events.
- Organized and maintained event calendar, including scheduling of staff and resources.
- Developed relationships with clients to ensure satisfaction and repeat business.
- Managed day-to-day operations of the venue, including supervising staff and overseeing safety procedures.
- Ensured compliance with all local health codes, liquor regulations, fire codes, building codes and other applicable laws.
- Established service standards while monitoring performance against those standards in order to maximize customer experience.
- Planned special occasions such as weddings or conferences by determining details such as catering needs and decorations.
- Resolved customer issues or complaints in a timely manner to maintain positive customer relations.
- Created budgets for each event based on estimated costs of food, beverages, staffing.
- Scheduled maintenance activities for the facility to maintain its condition and appearance.
- Negotiated contracts with vendors for services such as catering or entertainment at competitive rates.
- Maintained records of all bookings, payments received and services provided during events.
- Developed marketing plans to promote the venue's services through various media channels.
- Assisted in hiring new personnel when required to meet staffing demands.
- Provided training sessions for staff members on topics such as customer service techniques or safety protocols.
- Performed administrative tasks related to event planning such as preparing invoices or tracking expenses.
- Analyzed sales data generated from events in order to identify trends or opportunities for improvement.
- Supervised grounds people, event staff and maintenance personnel to promote best practices and build productive teams.
- Delegated work to staff, setting priorities and goals.
- Created effective business plans to focus strategic decisions on long-term objectives.
Gaming Manager/Hotel Duty Manager
Steven King Group
Clovercrest, SA
12.2011 - 06.2018
- Developed and implemented gaming policies and procedures to ensure compliance with regulatory requirements.
- Organized and coordinated special events for the gaming area, including promotions, and other activities.
- Maintained accurate records of all transactions related to gaming operations.
- Resolved customer disputes in a timely manner while maintaining excellent customer relations.
- Performed daily audits of revenue collections from various gaming activities such as keno and gaming machines.
- Provided training and development initiatives for new staff members joining the team.
- Enforced safety protocols within the premises while ensuring compliance with local laws governing gambling operations.
- Displayed strong leadership skills when dealing with difficult situations involving patrons or employees.
Gaming Manager/Hotel Duty Manager
Steven King Group
Gilles Plains, SA
11.2007 - 11.2011
- Developed and implemented gaming policies and procedures to ensure compliance with regulatory requirements.
- Organized and coordinated special events for the gaming area including promotions and other activities.
- Enforced safety protocols within the premises while ensuring compliance with local laws governing gambling operations.
- Maintained accurate records of all transactions related to gaming operations.
- Resolved customer disputes in a timely manner while maintaining excellent customer relations.
- Assisted in developing marketing strategies to attract new customers to the gaming area.
Gaming Manager
Golden grove Tavern
Golden Grove, SA
12.1999 - 08.2007
- Developed and implemented gaming policies and procedures to ensure compliance with regulatory requirements.
- Organized and coordinated special events for the gaming area including promotions, events and other activities.
- Assisted in developing marketing strategies to attract new customers to the gaming area.
- Addressed patron complaints and quickly payout errors and disputes.
Education
Graduate Diploma in Human Resource Management - Human Resource Management
University Of South Australia
Adelaide, SA03-2006
Skills
- Vendor negotiation
- Facility Oversight
- Special events management
- Advertising and marketing
- Building safety codes
- Staff Management
- Pos Systems
- Meeting budgets & GP's
Affiliations
- Reading
- Alternative therapy
Accomplishments
- Exceeding targets.
- Meeting profit margins.
Certification
- Basic Gaming
- RSG3
- RSA
- Advance diploma in business & Human Resource
References
References available upon request.
Timeline
Venue Manager
Norwood Redlegs Club
06.2018 - Current
Gaming Manager/Hotel Duty Manager
Steven King Group
12.2011 - 06.2018
Gaming Manager/Hotel Duty Manager
Steven King Group
11.2007 - 11.2011
Gaming Manager
Golden grove Tavern
12.1999 - 08.2007
- Basic Gaming
- RSG3
- RSA
- Advance diploma in business & Human Resource
Graduate Diploma in Human Resource Management - Human Resource Management
University Of South Australia