Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHANTEL LOWE

Coniston,Australia

Summary

High performer, analytical and detail-oriented professional with diverse experience in a variety of roles including administration, operations, and retail sales. Proficient in problem-solving, building and maintaining relationships, managing multiple priorities and streamlining administrative and operational processes. Proven track record of leading large teams, passionate about self-growth and professional growth with a continuous desire to learn and excel.

Overview

12
12
years of professional experience

Work History

Operations Manager

Mecca Australia
03.2017 - Current
  • Coordinate and allocate over 80 staff movements and resources
  • Liaised and supervise maintenance contractors regularly, delegating and overseeing all maintenance issues, requests and work orders
  • Work directly with the state manager and internal store managers to discuss strategies and improvements to the teams to accomplish sales goals and improve overall performance and KPI growth
  • Ensure handling of case sensitive work was carried out in a confidential manner
  • Maintain store database and spreadsheets for up-to-date compliancy, file auditing and archiving
  • Complete on-going tasks including rostering, customer complaints, staff issues and/or queries, identify and resolved unauthorised, unsafe or ineffective practices
  • Incident reporting, resource planning and WHS auditing
  • Promote & maintain high productivity
  • Carried out day to day duties accurately and efficiently including but not limited to stock handling, cash handling, obtaining quotes for repairs, inventory management, process and approve invoices for payment
  • Implemented new processes and procedures and ensured smooth transition
  • Oversee, coordinate and lead multiple and future regional store setups

Retail Assistant – Shift Supervisor

City Beach
01.2013 - 03.2018
  • Developed and maintained courteous and effective working relationships
  • Provision of exceptional customer service demonstrated by prompt and professional support
  • Attended to point of sales for payments by cash, EFTPOS terminal and over the phone
  • Store supply ordering task for Inventory replenishing
  • Team leading
  • Cleaning, organising and restocking store shelves
  • Attended to the training/mentoring of new staff
  • Demonstrated ability to work under pressure
  • Experience of negotiating in a professional and firm manner with potentially disgruntled customers
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Education

High School Diploma -

Oak Flats High School
Oak Flats, NSW
11-2015

Cert III Retail Operations -

TAFE NSW
02-2015

Skills

  • A creative thinker, able to conceptualise innovative solutions for complex problems
  • Ability to prioritise tasks effectively, ensuring efficient allocation of time and resources to maximise productivity
  • Enabled exceptional collaboration among cross-functional & diverse colleagues by providing a safe and productive environment fueled by open communication and intentional relationships
  • Adept in building and maintaining relationships with key stakeholders, colleagues, clients,suppliers and contractors
  • Skilled in team leading, decision making, conflict resolution and strategic planning, enabling successful project execution and team efficiency
  • Highly self-motivated professional with intrinsic drive to excel and achieve results

Timeline

Operations Manager

Mecca Australia
03.2017 - Current

Retail Assistant – Shift Supervisor

City Beach
01.2013 - 03.2018

High School Diploma -

Oak Flats High School

Cert III Retail Operations -

TAFE NSW

Similar Profiles

CREATE PROFILE
CHANTEL LOWE