Chantel Machin
Rockhampton,QLD
Summary
Dynamic and service-oriented professional with extensive experience at Redhill Hospitality, excelling in front desk operations and customer satisfaction. Proven ability to manage multi-line phone systems and maintain organized environments. Strong organizational skills and adept at multitasking, ensuring efficient office administration and enhancing guest experiences.
Overview
2
2
years of professional experience
Work History
Housekeeper
Villa Capri Motel Rockhampton
Rockhampton, QLD
07.2025 - Current
- Maintained cleanliness and organization in assigned areas, ensuring high standards of hygiene.
- Assisted in training new staff on proper cleaning techniques and safety
- Utilized various cleaning equipment and products safely and effectively
- Reported an damages or maintenance issues to reception
- Provided exceptional service and maintained a professional demeanor at all tiimes
Receptionist/Relief Manager, Housekeeper
Redhill Hospitality
Rockhampton, QLD
10.2023 - 06.2025
- Greeted and assisted guests, ensuring positive first impressions and directing inquiries appropriately.
- Managed multi-line phone system, efficiently routing calls to relevant departments and personnel.
- Maintained organized reception area, promoting a professional environment and enhancing guest experience.
- Resolved customer problems and complaints.
- Processed incoming and outgoing mail, ensuring timely communication within the organization.
- Assisted in maintaining office supplies inventory, facilitating seamless operations through proactive ordering.
- Developed familiarity with office software systems, streamlining administrative tasks and improving workflow efficiency.
- Collaborated with team members to address guests needs promptly, contributing to overall customer satisfaction initiatives.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
North Rockhampton High School
Rockhampton, QLDSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Office administration
- File management
- Schedule management
- Typing speed
- Service-oriented mindset
- Staff management
- Supply management
- Front desk operations
- Phone etiquette
- Multitasking and prioritization
- RMS system
Timeline
Housekeeper
Villa Capri Motel Rockhampton
07.2025 - Current
Receptionist/Relief Manager, Housekeeper
Redhill Hospitality
10.2023 - 06.2025
North Rockhampton High School