Summary
Overview
Work History
Education
Skills
Timeline
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Chantel Martin

Summary

Dynamic Assistant Store Manager at Woolworths Group with a proven track record in driving team performance and enhancing customer engagement. Skilled in sales planning and compliance, I excel in fostering strong community ties while ensuring operational excellence. My leadership is rooted in empathy and strategic thinking, consistently achieving business objectives.

Overview

15
15
years of professional experience

Work History

Assistant Store Manager

Woolworths Group
10.2017 - Current
  • During my time at Woolworths I have held many different roles, For the majority of my tenure these have been leadership positions, further breakdown of each role can be provided upon request. Timeframe for each position held is as follows: Store manager (7 months), Assistant store manager (2 years + ongoing), Fresh combined manager including bakery (18 months), Grocery manager (5 months), Assistant Grocery manager (18 months), Nightfill Team member (2.5years) I have worked across multiple sites and states, in stores trading from $500k-$1.4mil per week, and leading teams from 40-150 people.
  • Extensive sales planning and merchandising experience, Including managing and maintaining a large array of vendor relationships, ensuring compliance for both our customers and stakeholders.
  • Experience with dealing with natural disaster planning and management, from fires, cyclones, flooding and Virus impacts.
  • Provided leadership and direction in the development of team through close mentoring, coaching and training throughout multiple store refits.
  • Helped set team performance standards to reach company objectives, whilst coaching store process and safety across the store, inclusive feedback and performance management as required.
  • Change management experience, constantly leading team through changing procedures and processes in a positive manner to achieve business outcomes.
  • Extensive experience working in a heavily regulated environment, Including ensuring stores compliance for regular audits both internal and external, and corrective actions implemented as required to ensure we are consistently trading safe and legal for both our customers and team.
  • Strong business acumen and understanding of fast paced retail fundamentals, consistently utilising store data programs and Customer relationship systems to leverage both team and customer insights to improve performance.
  • Extensive experience addressing Employee issues with professionalism and confidentiality, working with our people partners to gather information through interviews, provided mediation, supported through performance improvement plans, provided corrective corrective actions and disciplinary actions as required, and Terminating employment when necessary.
  • Built both a strong team and community culture, inclusive of organising and participating in many charity events, organising donations, celebration days for team ans customers to drive engagement and benefit wellbeing with both our local community and team.
  • Extensive experience with Team injury care, including liaising with both our injury care partners and our insurers regularly to ensure our team are rehabilitated back to work in a caring environment. This included all steps from first aid, to extensive injury reporting and investigation, through to engaging allied health for support, reading and submitting medical files, weekly meeting with injured team members providing both empathy and mental heath support, extensive documentation and working closely with our insurers to ensure everything was up to date and complaint from a legal perspective. Part of injury care also includes working with our people partner to develop suitable duties plans for team member's should they get to the point that they are no longer able to be rehabilitated back to pre injury duties.
  • Supported with resolving team and customer complaints with positive outcomes, including deescalating violent and aggressive situations as required with confidence.
  • Directed employee tasks and time management, built employee knowledge through extensive side by side mentoring, returning consistent results.
  • Demonstrated the ability to manage and motivate team to achieve sales targets with out of the box thinking.
  • Built a strong support network across over 20 stores, including all levels of leadership and support partners, and supported others with mentoring to achieve their career goals. This has led to strong relationships with both my peers and direct reports, with regular positive feedback around my leadership through our anonymous team wellbeing surveys.
  • Managed all aspects of recruitment process, from advertising, screening resumes, conducting interviews and supporting team through the onboarding and training process.
  • Consistently managed a safe work culture, inclusive of leading monthly safety day audits, hazard identification and managed risks with smart action plans to ensure business risks are managed at all times.
  • Provided extensive first aid application over my tenure, inclusive of both physical and physiological injuries with a calm and confident manner, engaging support of our emergency services as required, and completing medical reporting to manage risk.
  • Managed monthly profit and loss summary, inclusive of breaking down the data to meet financial year targets for the store.




Catering Assistant

Mckenzie Aged Care Group
09.2017 - 01.2018
  • Food preparation and meal service for residents
  • Operate in a heavily regulated environment
  • Provide meal and beverage services to residents adhering to strict dietary requirements
  • Follow individualised meal and beverage plans for all residents
  • Working in a challenging environment, leading with empathy and care for all residents.

Assistant Manager

Degani Bakery Cafe
04.2012 - 08.2017
  • Assistant manger to the franchisee working across 3 Degani location sites
  • Assist franchisee across multiple shop sites to grow and set up bakery cafe franchise
  • High capacity barista experience in stores turning over +80kg coffee per week.
  • Responsible for all stock ordering, goods check and quality control to meet budget targets
  • Regularly updating menus with new ideas for our customers, working alongside the chef and franchisee to ensure reasonable profit margin.
  • Team training across all areas of the bakery cafe, inclusive of kitchen operations.
  • Rostering for both kitchen and cafe duties across multiple site locations, moving team based on strength and availability as required to support the success of all 3 stores.
  • Completing end of week reports and tracking of data to identify patterns and ensure budgeting is maintained.
  • Built strong relationships with team across all sites, supported with coaching and performance management as required.
  • Ensured food safety and cleaning standards were upheld on a daily basis.
  • Fast paced food preparation experience.
  • Helped drive social media and community presence through customer engagement to help grow sales.
  • Owned the recruitment process for multiple sites at once, completing advertising, resume screening, interviews and onboarding.

Assistant to the Director

TLC Psychology
02.2010 - 01.2012
  • Coordinated schedules and meetings for Director, ensuring efficient time management and prioritization.
  • Managed correspondence, maintaining clear lines of communication for clients.
  • Developed and maintained filing systems, improving document retrieval efficiency and organization.
  • General administration.
  • FaCHSIA system

Education

High School Diploma -

Campbell Town District High School
Campbell Town, TAS
12-2006

Skills

  • High community and team engagement
  • Exceptional customer service
  • Strong retail and hospitality operations skills
  • Hiring and training
  • Experienced First aid and injury care
  • Adaptability to use many different CRM and internal systems for administration and data insights to improve performance
  • Top 5 leading tendencies based on Cliftons strength test- Consistency, Achiever, Learner, Winning others over, Discipline Full cliftons strengths test results can be provided to employer on request, Majority of my strengths as a leader are based on Executing, influencing and strategic thinking metrics

Timeline

Assistant Store Manager

Woolworths Group
10.2017 - Current

Catering Assistant

Mckenzie Aged Care Group
09.2017 - 01.2018

Assistant Manager

Degani Bakery Cafe
04.2012 - 08.2017

Assistant to the Director

TLC Psychology
02.2010 - 01.2012

High School Diploma -

Campbell Town District High School

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Chantel Martin