Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Chantel Picton

Pimpama,Qld

Summary

I am a self-motivated team player with a strong organisational and interpersonal skills.

Always looking to learn new skills, take on extra responsibilities, and grow professionally.

I am experienced in training and mentoring new members of staff.

I have worked in busy, pressurised environments where high standards are expected.

My dedication and passion has been recognised with awards, praise, and extra responsibilities.

Overview

3
3
years of professional experience

Work History

Bayhost Shift Lead

Topgolf
07.2022 - Current
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
  • Maintained a clean and welcoming environment for guests, ensuring an enjoyable experience during their visit.
  • Assisted in event coordination and execution, contributing to successful functions and memorable guest experiences.
  • Developed strong relationships with regular patrons, fostering loyalty and repeat visits to the venue.
  • Collaborated with team members to maintain efficient operations and seamless transitions between shifts.
  • Provided knowledgeable recommendations for menu items and beverages, enhancing guest satisfaction with their choices.

Bartender

Topgolf
07.2022 - Current
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Store Manager

FourMile Takeaway
04.2021 - 06.2022
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Managed inventory control, cash control, and store opening and closing procedures.

Barrista

Zarraffa's Coffee
12.2020 - 03.2021
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Education

Responsible Service of Alcohol -

360 Training Academy
Online
01.2022

Year 12 - Year 12

Livingstone Christian College
Ormeau, QLD
10.2020

Certificate II - Workplace Skills

Livingstone Christian College
Ormeau, QLD
10.2020

Skills

  • Attention to Detail
  • Punctuality
  • Reliability
  • Problem Solving
  • Teamwork
  • Customer Service
  • Leadership

Languages

English
Native or Bilingual

Timeline

Bayhost Shift Lead

Topgolf
07.2022 - Current

Bartender

Topgolf
07.2022 - Current

Store Manager

FourMile Takeaway
04.2021 - 06.2022

Barrista

Zarraffa's Coffee
12.2020 - 03.2021

Responsible Service of Alcohol -

360 Training Academy

Year 12 - Year 12

Livingstone Christian College

Certificate II - Workplace Skills

Livingstone Christian College

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Chantel Picton