Retail Sales Associate & Bachelor of Law Student
Chantel Ava Tomic
Foot Locker
Melbourne,VIC
Summary
I’m Chantel, a motivated and reliable professional with six years of experience across retail and hospitality. I have demonstrated a strong work ethic throughout my employment, earning two internal promotions and quickly establishing myself as a dependable team member at Foot Locker. I have completed my paralegal studies at RMIT University and am currently studying a Bachelor of Laws full-time. I bring strong communication, organisation and interpersonal skills to every role.
6
Years of experience
2
Languages
5
Certificates
3
years of post-secondary education
Accomplishments
- Provide friendly and efficient customer service, assisting customers with product selection, sizing and purchases to create a positive shopping experience.
- Use strong product knowledge to provide personalised recommendations based on individual customer needs and preferences.
- Build positive customer relationships through approachable and attentive service while adapting to individual customer needs.
- Work collaboratively in a fast-paced retail environment to achieve sales targets and contribute to overall store performance.
- Replenish stock and maintain high standards of store presentation, organisation and visual merchandising.
- Quickly established myself as a highly reliable casual team member, regularly being rostered up to five shifts per week within a workforce of approximately 60 employees.
- Recognised for strong performance and reliability and offered the opportunity to progress into a full-time Assistant Store Manager position; however, I was unable to accept the role due to my full-time university commitments.
Work History
Retail Sales Assistant
2 Years- Provide friendly and efficient customer service, assisting customers with product selection, sizing and purchases to create a positive shopping experience.
- Use strong product knowledge to provide personalised recommendations based on individual customer needs and preferences.
- Build positive customer relationships through approachable, attentive service while adapting to individual customer needs in a fast-paced retail environment.
- Work collaboratively in a fast-paced retail environment to achieve sales targets and contribute to overall store performance.
- Replenish stock and maintain high standards of store presentation, organisation and visual merchandising.
Shift Supervisor
1 Year 9 Months- Led and supported team members during busy shifts, delegating tasks and maintaining efficient day-to-day operations.
- Trained and supported more than 12 employees, providing guidance to improve performance, confidence and efficiency.
- Resolved customer complaints and workplace issues promptly and professionally, using strong problem-solving and communication skills.
- Managed team conflicts and staff concerns while maintaining a positive and collaborative working environment.
- Maintained workplace safety, service and operational standards by ensuring team compliance with company policies and procedures.
- Worked closely with management to identify opportunities for improvement and support overall store performance.
Crew Trainer
2 Years 5 Months- Trained and supported new and existing team members in workplace procedures, customer service and day-to-day operations.
- Provided hands-on coaching and constructive feedback to help employees build confidence and improve performance.
- Demonstrated correct procedures and workplace standards while leading by example during busy shifts.
- Supported team members in developing their skills across front counter, drive-thru, food preparation and other operational areas.
- Identified capable team members and recommended employees for further development and progression opportunities.
Crew Member
4 Months- Provided friendly and efficient customer service across front counter and drive-
thru in a fast-paced environment. - Accurately took and processed customer orders while responding to individual
customer requests. - Assisted with food preparation and order fulfilment while maintaining food safety,
hygiene and quality standards. - Worked collaboratively with team members to maintain efficient service during
busy periods. - Adapted quickly across different areas of the restaurant, taking on varied
responsibilities to support the team and maintain efficient operations. - Demonstrated reliability, initiative and a strong work ethic, contributing to my
promotion to Crew Trainer.
Crew Member
6 Months- Provided efficient and friendly customer service in a high-volume, fast-paced environment.
- Accurately processed customer orders and payments using point-of-sale systems.
- Communicated customer orders and special requests clearly to ensure accuracy and timely service.
- Managed multiple responsibilities during busy periods while maintaining speed and attention to detail.
- Followed food safety, hygiene and workplace procedures to maintain a clean and safe environment.
Education
Bachelor's Degree - Law
Associate Degree - Legal And Dispute Studies (Paralegal)
Victorian Certificate of Education (VCE)
Skills
Customer Service & Client Relations
Sales & Customer Engagement
Leadership & Team Collaboration
Organisation & Time Management
Verbal & Written Communication
Attention to Detail
Legal Research & Professional Writing
Strong Work Ethic & Reliability
Professional Details
- Professional Experience: 6 years
- Highest Completed Qualification: Associate Degree in Legal Practice (Paralegal)
- Work Authorisation: Eligible to work in Australia
Certification
- HLTAID011 – Provide First Aid | Valid until December 2026
- HLTAID010 – Provide Basic Emergency Life Support | Valid until December 2026
- HLTAID009 – Provide Cardiopulmonary Resuscitation (CPR) | Valid until December 2026
Languages
English
Native or Bilingual
Croatian
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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"There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality."
Tony Robbins
Timeline
RMIT
Bachelor's Degree from Law
07.2026 - Current
Retail Sales Assistant
Foot Locker
10.2024 - Current
RMIT
Associate Degree from Legal And Dispute Studies (Paralegal)
03.2024 - 07.2026
Shift Supervisor
Red Rooster
12.2023 - 09.2025
Crew Trainer
Red Rooster
07.2021 - 12.2023
Crew Member
Red Rooster
03.2021 - 07.2021
Crew Member
McDonald's
09.2020 - 03.2021
South Oakleigh Secondary College
Victorian Certificate of Education (VCE)
02.2017 - 11.2023