Chantel Ava Tomic

• Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
• Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
• Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
• Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
• Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
• Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
• Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
• Delivered successful training to more than 12 employees during tenure, educating on successful work processes and productivity strategies.

• Worked front counter, drive-thru and other areas.
• Worked well with teammates and accepted coaching from management team.
• Took orders, prepared meals, and collected payments.
• Collaborated with team members to complete orders.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Assisted other team members to achieve goals.
• Addressed guest needs, questions, or concerns to create optimum experience onboard.
• Trained new team members on procedures, customer service, and sales techniques.
• Prepared products following restaurant, health, and safety standards and procedures.
• Became familiar with products to answer questions and make suggestions.
• Operated cash register to ring up final bill and process various forms of payment.
• Trained and mentored 16 new personnel hired to fulfill various roles.
• Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring .

• Worked well with teammates and accepted coaching from management team.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Escalated problems or complaints to relevant supervisor or manager for resolution.
• Accurately operated cash register to process customer payments.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Documented customer orders and conveyed special requests to kitchen staff.
• Worked in fast-paced environment with sense of urgency to serve guests quickly.
• Practiced proper safety and sanitation standards.

Upon successful completion of my associate degree at RMIT, I will continue to further my education through this Bachelor degree and ultimately work towards my desired career of legal dispute.

In 2024-2026 I will complete my associate degree at RMIT which will guarantee me entry to further studies and complete a Bachelor of Legal and Dispute studies in the following years (2026-2028). This degree will provide me with coursework and therefore the knowledge in regards to legal studies and disputes. The placements throughout this course will help to develop real life experience in regards to legal studies and allow me to prepare for my desired career in legal dispute.

I graduated from South Oakleigh Secondary College in 2023 and successfully completed VCE. I have received my year 12 certificate of completion and my ATAR.

• Awarded Victorian Certificate of Education