Chantel To'o
Petrie,QLD
Summary
Proven track record of enhancing customer satisfaction and team efficiency, notably at Eaton's Hill Hotel And Function Centre. Adept in inventory management and resolving complaints, demonstrating a strong work ethic and exceptional patience. Skilled in fostering customer loyalty and reducing complaints by over 30%, showcasing reliability and a team player attitude.
Overview
15
15
years of professional experience
Work History
Food and Beverage Functions Attendant
Eaton's Hill Hotel And Function Centre
Eatons Hill, QLD
03.2023 - Current
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Actively participated in staff meetings, offering suggestions on how to further enhance the guest experience.
Gaming Attendant
Petrie Hotel
Petrie, QLD
03.2022 - 03.2023
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
Pharmacy Assistant
Chemist Warehouse
Lawnton, QLD
03.2020 - 03.2022
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Customer Service Manager /Senior Sales
First Choice Liquor
North Lakes, QLD
03.2009 - 03.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Skills
Strong Work Ethic
Patience and understanding
Team player attitude
Reliability and punctuality
Computer skills, MYOB Payroll and KRONOS Payroll Systems, Responsible service of Alcohol .
Computer - Creating and maintaining excel reports,
Organisation and Management of site maintenance issues,
Store Safety Audits including performing and documenting task observations
Creating purchase orders.
Invoicing.
Timeline
Food and Beverage Functions Attendant
Eaton's Hill Hotel And Function Centre
03.2023 - Current
Gaming Attendant
Petrie Hotel
03.2022 - 03.2023
Pharmacy Assistant
Chemist Warehouse
03.2020 - 03.2022
Customer Service Manager /Senior Sales
First Choice Liquor
03.2009 - 03.2019