Summary
Overview
Work History
Education
Skills
Work References
Timeline
Generic

Chantel Verduci

Lisarow,Australia

Summary

Dynamic Executive Assistant with over 25 years of experience, including 7 years at the NSW Department of Customer Service. Expertise in stakeholder engagement and event management, driving operational efficiency through strategic diary management and precise document preparation. Renowned for exceptional organisational skills and a proactive problem-solving approach, delivering seamless executive support. Committed to leveraging expertise to further optimise organisational performance.

Overview

28
28
years of professional experience

Work History

Executive Assistant to Executive Director

NSW Department of Customer Service (DCS)
10.2022 - Current
  • Company Overview: (Policy, Strategy & Governance) DCS Transformation Team Consists of 3 Direct Reports (TXLT) and 120 staff (approx)
  • Diary/Calendar Management
  • Manage Emails / Inbox
  • Proficient in Microsoft Office suite
  • Liaising with internal / external stakeholders on behalf of the Executive Director
  • Working closely with the Senior Leadership Team and Extended Leadership Team
  • Collaborating with Executive Leadership Team (PSGELT) – Deputy Secretary Office
  • Drafting Agendas/Meeting Papers prior to meeting
  • Preparing PPT for Monthly Town Halls, Showcases, Quarterly Team Collaboration Offsite Days
  • Record minutes and Actions of meetings using OneNote
  • Liaising with internal & external Departments
  • Account Receipt Reconciliation – expense8
  • SAP – Role Administration, Establishment reports, Excess Leave, Offboarding, Onboarding, Service Desk escalations
  • Liaise with P&C re: staff/recruiting/role creations
  • Work closely with the Procurement Team
  • Agreements, PO’s & BN’s
  • Briefing Notes - Enter Briefing notes in eApprovals
  • ORG Chart Management using Visio
  • Establishment reporting
  • Manage staff reports/training in myCareer
  • Draft memos/emails/newsletters for the Executive Director
  • Travel Arrangements through FCM Portal - Domestic
  • Co-ordination of Event Management for team days each quarter

Acting Executive Officer to the Executive Director

NSW Department of Customer Service (DCS)
07.2024 - 09.2024
  • Company Overview: DCS Transformation Team
  • Briefing notes
  • Reports
  • House Folder Notes
  • Planning Events/ High level operations including Finance and HR Matters
  • Liaising with Ministers for coordination of materials
  • Working with the Secretary office for sensitive matters
  • Managing high levels of communications
  • Lead and develop a small Executive office team
  • Lead engagement with Senior Stakeholders
  • High Level Executive Support
  • Transformation Leadership Team consists of 3 direct reports to the ED
  • DCS Transformation Team

Executive Assistant to the Chief Information Officer (CIO)

NSW Department of Customer Service (DCS)
10.2021 - 10.2022
  • Company Overview: (Corporate Services) ICT Office of the CIO
  • Diary/Calendar Management
  • Manage Emails /Inbox
  • Drafting Agendas/Meeting Papers prior to meeting
  • Preparing PPT for Quarterly Town Halls
  • Secretariat to the ICT Executive Committee SteerCo
  • HFN – Assist House Folder Note preparation for Budget Estimates
  • Record minutes and Actions of meetings using OneNote
  • Liaising with internal Departments
  • Liaising with external stakeholders on behalf of the CIO
  • Collaborating with Executive Leadership Team (ELT)
  • Account Reconciliation – expense8
  • SAP – Role Administration, Establishment reports, Excess Leave, Offboarding, Onboarding, Service Desk escalations
  • Liaise with P&C re: staff/recruiting/role creations
  • Work with HR for new recruits
  • Work closely with Procurement Team
  • Agreements, PO’s & BN’s
  • QA Briefing Notes
  • Enter Briefing notes in eApprovals
  • ORG Chart Management using Visio
  • Manage staff reports/training in myCareer
  • Draft memos/emails/newsletters
  • Researching and analysing data for DLT – Pulse Check Survey
  • TEAMS – Management of Records
  • 0365 Proficient – Part of the CoP in DCS (Community of Practice)
  • Travel Arrangements through FCM Portal
  • (Corporate Services) ICT Office of the CIO

Acting Executive Assistant to the Chief Digital Officer

Department of Customer Service (Revenue NSW)
Gosford
02.2021 - 10.2021
  • 0365 Proficient – Part of the CoP in DCS (Community of Practice)
  • Diary/Calendar Management
  • Manage Emails
  • Drafting Agendas/Meeting Papers prior to meeting
  • Record minutes and Actions of meetings using OneNote
  • Liaising with internal Departments
  • Liaising with external stakeholders on behalf of the CDO
  • Collaborating with Digital Leadership Team (DLT)
  • Account Reconciliation – expense8
  • SAP – Role Administration, Establishment reports, Excess Leave, Offboarding, Onboarding, Service Desk escalations
  • Liaise with P&C re: staff/recruiting/role creations
  • Work closely with Procurement Team
  • Agreements, PO’s & BN’s
  • QA Briefing Notes
  • Enter Briefing notes in eApprovals
  • ORG Chart Management using Visio
  • Manage staff reports/training in myCareer
  • Review incoming reports
  • Draft memos/emails/newsletters
  • Researching and analysing data for DLT – Pulse Check Survey

Admin Support – Privacy – Fines Customer Optimisation Team

Department of Customer Service (Revenue NSW)
Gosford
10.2020 - 02.2021
  • Support Privacy Co-Ordinator and investigate possible Privacy & Data breaches in the fines space
  • Investigate IMPS and FES searches as to how the breach occurred
  • Contact third party and customer to advise of the breach
  • Educate staff and provide feedback
  • Ensure no further breaches to occur on the file(s)
  • Create a MYC (myCustomer) in JIRA for auditing purposes

Acting Executive Assistant to the Executive Director, Fines & Debt

Department of Customer Service (Revenue NSW)
Gosford
12.2019 - 10.2020
  • Company Overview: Gosford
  • Diary / Calendar Management
  • Manage Emails
  • Meetings/Agendas
  • Liaising with internal Departments
  • Liaising with external stakeholders on behalf of the ED
  • Collaborating with Senior Management Team
  • Account Reconciliation – expense8
  • Briefing Notes / Questions on Notice / GIPA Requests/Media Requests
  • Enter Briefing notes in eApprovals
  • Policy Changes and dealing with complex sensitive information
  • Manage staff reports/training
  • Review incoming reports
  • Draft memos/emails/newsletters
  • Researching and analysing data for SMT – Pulse Check Survey
  • Record minutes of meetings
  • Travel arrangements and catering bookings
  • Virtual Assistant – WFH
  • Gosford

Debt Collection

Department of Customer Service (Revenue NSW)
Gosford
08.2018 - 08.2018
  • Company Overview: Gosford
  • Call Centre Environment
  • Inbound / Outbound Calls
  • Payment Arrangements
  • Fines & Enforcement Orders
  • Customer Service / General Enquiries
  • Strong Customer Service skills following policies and procedures to achieve a desired result for the business and the customer
  • Gosford

Service Delivery Officer – Casual Team – DEBT EI – APS 2 Level

Australian Taxation Office (ATO)
03.2018 - 08.2018
  • Debt Early Intervention
  • Payment Plans & Penalty & Interest remissions
  • Direct Client contact & contact with Tax agents to negotiate arrangement
  • Call centre environment
  • Inbound phone calls
  • Outbound phone calls
  • Process correspondence – Via Tax Agent Portal, Business Portal, Fax or internally
  • Strong Customer Service skills following policies and procedures to achieve a desired result

Administration Manager

Fortis Concrete (NSW) Pty Limited
02.2017 - 10.2017
  • Access to Business Portal with ATO
  • MYOB, Bookkeeping, Payroll, BAS Reporting
  • Lodgments of all SG (Superannuation Payable)
  • HR, SWMS & Legal Compliance, Procedures & Policies, Workers Comp
  • Updating and researching changes within the Industry through Master Builders Association, identify issues & make relevant changes
  • Direct Client Contact via phone & email chasing outstanding money
  • Debt Collection
  • Communicate effectively & problem solve to make decisions
  • Makes decisions on behalf of owner without disruption
  • Flexible, makes changes where needed to best suit the business
  • Servicing clients, quotes, tenders in a timely manner
  • Working collaboratively with external clients & suppliers involved
  • Account Reconciliation, all invoicing, accounts payable/receivable
  • Liaising with Company Accountant on regular basis
  • Other daily duties involved with running a small business

Retail Business Owner

Verduci Designs
01.2014 - 01.2017
  • Company Overview: Self Employed
  • Access to Business Portal with ATO
  • Identify issues & problem solve with the best outcome
  • MYOB, Bookkeeping, Payroll, BAS Reporting, Lodgments of all SG (Superannuation Payable)
  • Direct Client contact, face to face, via phone
  • Customer service/Complaints
  • Account Reconciliation, all invoicing, accounts payable/receivable
  • Liaising with suppliers
  • Inventory/Stock Control
  • Operating & updating existing website
  • Some coding required
  • Working collaboratively with suppliers and other small business
  • Serving the community with the fantastic customer service
  • All relevant day to day running’s of small business
  • Self Employed

Administration Manager

Fortis Concrete Pty Limited
10.2009 - 01.2014
  • Access to Business Portal with ATO
  • MYOB, Bookkeeping, Payroll, (up to 20 staff), BAS Reporting
  • Lodgments of all SG (Superannuation Payable)
  • HR, SWMS & Legal Compliance, Procedures & Policies, Workers Compensation
  • Direct Client Contact
  • Personal Assistant to Director
  • Account Reconciliation, all invoicing, accounts payable/receivable
  • Liaising with Company Accountant on regular basis
  • All General Office duties as required

Executive Support Officer (Job Shared)

Bridgecoast Finance Group Pty Limited
12.2004 - 12.2004
  • Support to Account Executives (Sales)
  • Preparation of Loan Documents
  • Submission of Loan Applications/Data Processing/Settlements
  • Data Entry/Data Retrieval
  • Typing of Loan proposals
  • Liaising with clients & banking officers
  • MYOB invoicing & assistance with daily banking

Account Executive/Sales

Bridgecoast Finance Group Pty Limited
08.2000 - 08.2000
  • Personal Assistant to Managing Director
  • Sales/Marketing
  • Loan Enquiries/Quotes
  • Customer Service
  • Loan submissions/Data Processing/Settlements
  • Execution of Loan Documents/File Management
  • Correspondence typing
  • General office duties as required

Executive Support/Administration

Bridgecoast Finance Group Pty Limited
01.1997 - 01.1997
  • Support to Account Executives
  • Preparation of loan documents
  • Settlements
  • Customer Service
  • Data Entry/Data Retrieval/Typing of Loan proposals
  • Accounts payable/receivable
  • Monthly reconciliation/Payroll

Education

Leadership Academy Program -

PSC
Public Service Commission
08.2022

CERT III IN APPLIED COLOUR & DESIGN -

INTERNATIONAL SCHOOL OF COLOUR & DESIGN AUSTRALIA
The Rocks, NSW
01.2004

Clerical Administration Skills Level 2 -

ADVANCED CAREERS COLLEGE
Gosford, NSW
01.1997

Microsoft Word for Windows/Microsoft Excel/Microsoft PowerPoint -

CENTRAL COAST COMMUNITY COLLEGE
Gosford, NSW
01.1997

Higher School Certificate -

NARARA VALLEY HIGH SCHOOL
Narara, NSW
01.1996

Skills

  • High level Executive support
  • Complex Diary management
  • Email management
  • Meeting coordination
  • Document preparation
  • Stakeholder liaison
  • Event management
  • Travel coordination
  • Expense reconciliation
  • Report drafting
  • Project coordination
  • Team collaboration
  • Presentation skills
  • Confidentiality
  • Written Communication
  • Verbal Communication
  • Stakeholder Engagement
  • Microsoft Office Suite
  • Record Management
  • Collaboration Tools
  • Issue Resolution
  • Budget Management
  • Financial Reporting
  • Government Processes
  • Compliance
  • Organisational Skills
  • Problem-Solving
  • Adaptability
  • Initiative
  • Strategic

Work References

  • Jane Want, 0421 084 161
  • Laurie O’Brien, 0419 231 975, (retired)

Timeline

Acting Executive Officer to the Executive Director

NSW Department of Customer Service (DCS)
07.2024 - 09.2024

Executive Assistant to Executive Director

NSW Department of Customer Service (DCS)
10.2022 - Current

Executive Assistant to the Chief Information Officer (CIO)

NSW Department of Customer Service (DCS)
10.2021 - 10.2022

Acting Executive Assistant to the Chief Digital Officer

Department of Customer Service (Revenue NSW)
02.2021 - 10.2021

Admin Support – Privacy – Fines Customer Optimisation Team

Department of Customer Service (Revenue NSW)
10.2020 - 02.2021

Acting Executive Assistant to the Executive Director, Fines & Debt

Department of Customer Service (Revenue NSW)
12.2019 - 10.2020

Debt Collection

Department of Customer Service (Revenue NSW)
08.2018 - 08.2018

Service Delivery Officer – Casual Team – DEBT EI – APS 2 Level

Australian Taxation Office (ATO)
03.2018 - 08.2018

Administration Manager

Fortis Concrete (NSW) Pty Limited
02.2017 - 10.2017

Retail Business Owner

Verduci Designs
01.2014 - 01.2017

Administration Manager

Fortis Concrete Pty Limited
10.2009 - 01.2014

Executive Support Officer (Job Shared)

Bridgecoast Finance Group Pty Limited
12.2004 - 12.2004

Account Executive/Sales

Bridgecoast Finance Group Pty Limited
08.2000 - 08.2000

Executive Support/Administration

Bridgecoast Finance Group Pty Limited
01.1997 - 01.1997

Leadership Academy Program -

PSC

CERT III IN APPLIED COLOUR & DESIGN -

INTERNATIONAL SCHOOL OF COLOUR & DESIGN AUSTRALIA

Clerical Administration Skills Level 2 -

ADVANCED CAREERS COLLEGE

Microsoft Word for Windows/Microsoft Excel/Microsoft PowerPoint -

CENTRAL COAST COMMUNITY COLLEGE

Higher School Certificate -

NARARA VALLEY HIGH SCHOOL

Similar Profiles

  • Jeannine Plant

    Jeannine PlantJeannine Plant

    Digital Content Designer, Web Team at NSW Dept. of Customer Service (DCS)Digital Content Designer, Web Team at NSW Dept. of Customer Service (DCS)

  • Mark Howard

    Mark HowardMark Howard

    Executive Director, Digital Strategy, Investment and Assurance at Department of Customer Service, Digital NSW, NSW GovernmentExecutive Director, Digital Strategy, Investment and Assurance at Department of Customer Service, Digital NSW, NSW Government

  • Vinisha Gudluru

    Vinisha GudluruVinisha Gudluru

    Business Performance Analyst at NSW Department of Customer Service (GRA Governance customer & Policy)Business Performance Analyst at NSW Department of Customer Service (GRA Governance customer & Policy)

  • Katrina Hibberd

    Katrina HibberdKatrina Hibberd

    Registered Nurse – General Practice & Urgent Care Centre at Providence Medical UminaRegistered Nurse – General Practice & Urgent Care Centre at Providence Medical Umina

  • Melissa Redhead

    Melissa RedheadMelissa Redhead

    Intake Officer at Australian Unity Home Health ServicesIntake Officer at Australian Unity Home Health Services

CREATE PROFILE
Chantel Verduci