Chantel Washington

Masterson Commercial Services (formally Master Cleaners) has been the home base for the past eight years, during which I predominantly work from my home office and carry out a wide array of duties on a daily basis.

This company has supported me through the birth of two children, and I am able to support them full-time with the flexibility of working from home.

The duties and responsibilities are wide and vary some days; however, they are:

• Running our interstate operations for all commercial cleaning projects, which involves managing a large contractor database and also onboarding new contractors in areas when needed. All site communication is managed by me and relayed to contractors carrying out the work on behalf of Mastersons.
• Estimating all commercial cleaning projects, and inputting them into Xero.
• Daily admin processes such as job bookings, safety paperwork, client liaison, etc.
• Xero: Reconciling bank account feeds daily, inputting estimates, inputting contractor bills, creating draft client invoices, credit card receipt inputting/reconciling.

At the time of commencing employment with this company, the director was just starting out on his own merging from RetailOne Shopfitting. Therefore it was the Director and Myself for many months forming a fitout company running retail fitouts and joinery manufacturing projects.

Hallmarc National Fitouts as known today is now a well-known shopfitter in the retail industry.

At RetailOne my position was Project Manager & Contract Administrator. Therefore I was project managing a number of jobs alongside being a contract administrator to the Project Management Team.

The clients I was predominantly managing were:

• Flight Centre Statewide Rollout
• Sanity Music Stores
• The Just Group
• Cue
• Footlocker

At Ingrams I worked within the Project Management Department where I assisted and worked with a Senior Project Manager and a Project Coordinator. This Department was responsible for the planning, management, coordination and financial control of construction projects, mainly being shop fitouts.

Typical responsibilities included:

• Agreeing project objectives / scheduling
• Representing the clients interest
• Working with the Estimation and Production Departments within the company.
• OH&S Paperwork

Australasian Retail Projects are a national shopfitting company that services up to 26 major retailers.

My position with this company was to manage 3 of their major clients and their national rollout programs from inception to completion. This included:

• Project scheduling
• Authority submission and permits
• Rollout planning & delivery systems
• Project delivery strategies
• Project financial reporting
• Systems managements
• OH&S and quality assurance

I first commenced with this shopfitting/construction company in the position of Administration Office for a few months before being offered to move up into a higher role of Project Coordinator within the Commercial Department of this company.

My position entailed preparation of scope of works, preparation of tender documents and schedules, tender analysis, trade letting and packaging, approval of invoices, coordinating test staff and sub-trades, closing off projects/reconciliation reporting.

With this company I coordinated a number of fitouts for the retailer Supre and various commercial fitouts nationwide.

A selection of responsibilities were as follows:

• General admin support to all our Coaches.
• Marketing documentation ordering and dispatching.
• Banking.
• Filing.
• Petty Cash.
• Incoming and Outgoing Mail.
• Travel arrangements for students and trainers.
• Database Management.
• Student enrollment and preparation of course materials.
• Secretarial duties to the Chief Executive Officer
• General reception duties.

My position with Heritage Building Society entailed the following responsibilities:

• Develop and maintain systems to monitor training and schedule attendance in compliance with FSRA regulations.
• Develop and maintain systems associated with Traineeship Administration, including coordinating sign-ups with relevant external bodies, and forecasting and tracking of payments.
• Coordinate training sessions and participants.
• Advise staff and supervisors/managers forth coming training and coordinate transport and accommodation requirements.
• Be proactive in establishing staff that are non-compliant and training and schedule for necessary training.
• Maintain accurate reports of course attendance and assessment.
• Coordinate the production and distribution of relevant training certificates.
• Complete amendments to course materials and undertake pre-course preparations (and if appropriate, supervise preparation of course materials).
• General administrative work within the Department (e.g. correspondence, stationery, petty cash).

• For 3 years I was employed as an Administration Secretary with a multi-disciplinary engineering and project management consultancy with offices in Toowoomba and Brisbane. My key responsibilities within this firm were as follows:
• Preparation of tender documents, contracts, proposals, contract administration, typing of large documentation and all correspondence.
• Maintenance and updating of template and transforms.
• Preparing debtor invoices.
• Weekly costing and database responsibilities.
• Arrange staff meetings, prepare agendas, minuting, taking.
• Travel, accommodation and car hire arrangements.
• Making necessary appointments for Directors.
• Maintaining Director’s diary.
• Maintain and update Quality Assurance Manuals and Registers.
• Preparation of marketing documents where required.
• General Receptionist responsibilities.
• Assist with Accounts Payable.
• Assist with Payroll.
• Assist HR Manager.
• Handle all meeting correspondence on behalf of the Urban Development Institute of Australia, Toowoomba Branch.
• Input database and document related IT functions.

I was first employed with Chinchilla Shire Council as a Receptionist with the key responsibilities of:

• Providing effective and efficient cashiering services and first point of contact for the public.
• Telephone reception and direction of calls to appropriate departments.
• Preparation of daily banking, administer petty cash issues and prepare balances.
• Coordinate inward and outward mail.
• Preparation of daily correspondence.
• Maintain property files system and the general filing.
• Arrange catering for Council Meetings.

After 12 months as Receptionist, I was promoted to a full-time Relief Administration Position where I relieved various positions gaining further administrative skills.

• Responsibilities of this position were as follows:
• Provide effective assistance to permanent Officers of Administration and Library.
• Provide assistance and support to the Payroll Officer.
• Assist the Librarian with operations of the Town Library.
• Assist the Word Processors with the preparation of correspondence reports and meeting agendas.
• Assist other Administrative Positions as required during staff absences.