Chantell Johnston
Tamworth,NSW
Summary
Dynamic Office Manager with a proven track record at Walk Easy Pedorthics, excelling in staff management and business administration. Spearheaded office efficiency, enhancing team productivity through effective delegation and workflow planning. Renowned for exceptional relationship-building skills and adept at maintaining confidentiality, I drive performance improvement while fostering a positive work environment.
Overview
15
15
years of professional experience
16
16
years of post-secondary education
Work History
Office Manager
Walk Easy Pedorthics
Tamworth, NSW
06.2018 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
House Parent
Sora Community Services
Tamworth, New South Wales
02.2025 - Current
- Ensured residents'' well-being by closely monitoring their physical, emotional, and mental health status.
- Implemented conflict resolution strategies to maintain a harmonious living environment for all residents.
- Collaborated with fellow staff members for smooth transitions and continuity of care between shifts and during changes in residence.
- Improved overall house functioning through diligent supervision of daily chores, meal preparation, and household maintenance tasks.
- Enhanced the quality of life for all residents by organizing engaging activities and events tailored to individual interests.
- Participated in professional development opportunities to stay current on best practices within the residential care field.
- Provided crisis intervention when necessary, utilizing effective de-escalation techniques to ensure resident safety and wellbeing.
- Assisted residents in setting personal goals, while offering guidance on overcoming challenges to achieve desired outcomes.
- Contributed insights during team meetings about resident needs, progress, challenges, and potential solutions for improved outcomes.
- Strengthened communication skills among residents by facilitating group discussions and promoting active listening techniques.
- Established a nurturing environment by developing strong relationships with residents and providing emotional support.
- Boosted self-esteem among residents by celebrating individual achievements and encouraging personal growth opportunities.
- Completed detailed documentation for each resident''s file regarding behavioral observations, incidents reports, progress notes, and other pertinent information.
- Conducted ongoing assessments of resident progress toward treatment plan goals, adjusting strategies as needed for optimal results.
- Collaborated with physicians regarding patient conditions, updates and necessary care changes.
- Reviewed clinical documentation to asses standards and quality of care.
- Promoted a sense of belonging among residents by fostering a positive group dynamic that emphasized mutual respect, empathy, and understanding.
- Solved grievances and complaints by collaborating with residents.
- Developed and enforced safety policies and procedures to drive safety and well-being of students.
- Enforced policies and safety standards through building and room rounds.
Aged Care Worker
RFBI Masonic Village
Tamworth, New South Wales
05.2010 - 06.2018
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced falls and injuries among residents by implementing tailored exercise programs.
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
- Adhered strictly to infection control protocols, minimizing the risk of communicable diseases within the facility.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Education
Certificate III In Aged Care -
TAFE NSW
Tamworth, NSW 01.2010 - 07.2025
Skills
I bring a comprehensive background in Human Resources, with expertise in problem-solving, policy implementation, and ensuring compliance with current laws I have successfully developed and reviewed HR policies and procedures to stay up-to-date with evolving legal requirements Additionally, I’ve created and managed training programs, while handling all the back-end documentation required for smooth implementation My approach is centered on empathy and active listening, fostering a positive and healthy workplace culture I am committed to supporting employees at every level, resolving issues thoughtfully, and ensuring that all HR processes align with the organisation’s goals and values
Timeline
House Parent
Sora Community Services
02.2025 - Current
Office Manager
Walk Easy Pedorthics
06.2018 - Current
Aged Care Worker
RFBI Masonic Village
05.2010 - 06.2018
Certificate III In Aged Care -
TAFE NSW
01.2010 - 07.2025