Summary
Overview
Work History
Education
Skills
Languages
Languages
Affiliations
References
Timeline
Generic

Chantell Pearce

Umina Beach,NSW

Summary

I am an honest, reliable and professional individual who has achieved excellent workplace results. I possess innate planning and organisational abilities combined with excellent interpersonal skills, ensuring that all assigned tasks are achieved efficiently and effectively. I will take responsibility for leading or contributing to team success as appropriate. I am a very realistic individual and honest in everything I do. I develop strong relationships with both internal management and external contacts. With my diverse career in different industries, I look forward to continuing my career for a company I can bring my knowledge and skills to.

Overview

29
29
years of professional experience

Work History

Portfolio Claims Consultant

Gallagher Bassett
02.2022 - Current
  • Portfolio management of claims
  • Investigated complex or high-value claims by liaising with claimants, , solicitors, building consultants, and other involved parties.
  • Negotiated settlements with claimants or their representatives on behalf of the insurance company.
  • Maintained accurate records of all claim activities in a centralized database system.
  • Identified potential fraudulent activity in order to protect the interests of the insurer.
  • Resolved customer inquiries promptly while ensuring compliance with applicable laws and regulations governing the insurance industry.
  • Ensured that all payments were made within established time frames outlined in the policy agreement.
  • Participated in training sessions designed to enhance knowledge of relevant state laws pertaining to insurance policies.
  • Analyzed and interpreted policy provisions to determine coverage and liability.
  • Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
  • Assessed and conducted negotiations within authority limits to settle claims.
  • Established proof of loss by studying documentation and assembling additional information from outside sources.
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
  • Input claim information and payments into company database.
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
  • Discussed current cases and issues in claim committee meetings.
  • Adhered strictly to all regulatory requirements when handling sensitive personal information.

Home and Contents Insurance Claims Consultant

Allianz Insurance
03.2022 - 12.2022
  • Claims Management for Home and Contents - Weather Team
  • Claim Portfolio management
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Negotiated settlements with claimants or their representatives on behalf of the insurance company.
  • Maintained accurate records of all claim activities in a centralized database system.
  • Provided guidance to customers regarding their coverage options and procedures for filing a claim.
  • Identified potential fraudulent activity in order to protect the interests of the insurer.
  • Collaborated with internal departments such as underwriting and risk management teams to develop best practices for handling claims efficiently.
  • Evaluated financial risks associated with each claim case before making payment decisions.
  • Resolved customer inquiries promptly while ensuring compliance with applicable laws and regulations governing the insurance industry.
  • Monitored changes in legislation that could affect existing policies or procedures related to claims handling processes.
  • Ensured that all payments were made within established time frames outlined in the policy agreement.
  • Participated in training sessions designed to enhance knowledge of relevant state laws pertaining to insurance policies.
  • Assessed claims to ensure accuracy and completeness of documentation.
  • Analyzed and interpreted policy provisions to determine coverage and liability.
  • Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
  • Resolved claims by approving or denying documentation, calculating benefits due and determining compensation settlement.
  • Assessed and conducted negotiations within authority limits to settle claims.
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
  • Input claim information and payments into company database.
  • Analyzed information gathered by investigations and reported findings and recommendations.
  • Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
  • Adhered strictly to all regulatory requirements when handling sensitive personal information.

Life Insurance Claims Assessor

TAL
12.2021 - 03.2022
  • Claims assessor for life insurance claims
  • Based on illness and accident claims for NSW Police Superannuation through TAL
  • Performed investigations on claims to verify accuracy of information provided.
  • Reviewed and evaluated claims to determine coverage and liability.
  • Compiled claim information, including medical records and police reports, to evaluate validity of claims.
  • Calculated financial losses associated with each claim based on policy limits and state laws.
  • Investigated complex or high-value claims by interviewing claimants, witnesses, attorneys, medical personnel, and other involved parties.
  • Negotiated settlements with claimants or their representatives on behalf of the insurance company.
  • Reviewed documents such as police reports, bills, invoices, photographs. related to claim processing.
  • Maintained accurate records of all claim activities in a centralized database system.
  • Provided guidance to customers regarding their coverage options and procedures for filing a claim.
  • Collaborated with internal departments such as underwriting and risk management teams to develop best practices for handling claims efficiently.
  • Resolved customer inquiries promptly while ensuring compliance with applicable laws and regulations governing the insurance industry.
  • Ensured that all payments were made within established time frames outlined in the policy agreement.
  • Participated in training sessions designed to enhance knowledge of relevant state laws pertaining to insurance policies.
  • Assessed claims to ensure accuracy and completeness of documentation.
  • Researched legal precedents, regulations, and industry standards to support claim decisions.
  • Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
  • Resolved claims by approving or denying documentation, calculating benefits due and determining compensation settlement.
  • Assessed and conducted negotiations within authority limits to settle claims.
  • Established proof of loss by studying documentation and assembling additional information from outside sources.
  • Contacted injured parties and legal representatives to negotiate final settlements for claims.
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
  • Input claim information and payments into company database.
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
  • Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
  • Verified liability extent with reviews of police reports, medical treatment histories and other records.
  • Adhered strictly to all regulatory requirements when handling sensitive personal information.

Home Insurance Claims Consultant

Allianz
05.2021 - 12.2021
  • Contract role for General Insurance in Home and Contents Insurance Claim
  • Processed payments for approved claims within specified time frames.
  • Maintained accurate records related to all aspects of the claims process.
  • Generated correspondence to customers regarding claim decisions or other pertinent information.
  • Created case files, professional correspondence and claims notices.
  • Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
  • Assisted claimants, providers and clients with problems or questions regarding claims.
  • Prepared and reviewed insurance-claim forms and related documents for completeness.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation
  • Assisted new policyholders with processing claims.
  • Performed data entry into internal systems to process claims requests.
  • Answered inquiries from customers regarding their individual claims status.
  • Provided customer service support to policyholders, claimants, and agents over the phone or via email.

Motor Claims Consultant

Suncorp
06.2020 - 05.2021
  • Claims officer fleet claims and Leasing claims (12 month contract)
  • Reviewed documents such as police reports, bills, invoices, photographs. related to claim processing.
  • Maintained accurate records of all claim activities in a centralized database system.
  • Provided guidance to customers regarding their coverage options and procedures for filing a claim.
  • Identified potential fraudulent activity in order to protect the interests of the insurer.
  • Collaborated with internal departments such as underwriting and risk management teams to develop best practices for handling claims efficiently.
  • Resolved customer inquiries promptly while ensuring compliance with applicable laws and regulations governing the insurance industry.
  • Ensured that all payments were made within established time frames outlined in the policy agreement.
  • Assessed claims to ensure accuracy and completeness of documentation.
  • Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
  • Assessed and conducted negotiations within authority limits to settle claims.
  • Conducted interviews with involved claims parties and witnesses to gather detailed information and arrange investigations.
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
  • Input claim information and payments into company database.

Office Administrator | Traineeship Role Certificat

GPR Scanning Australia Pty Ltd
10.2019 - 04.2020
  • Traineeship role Certificate 4 in bookkeeping and accounting (Traineeship role)
  • Processed invoices and payments to suppliers promptly and accurately.
  • Resolved payment discrepancies with vendors and suppliers.
  • Managed accounts receivable functions including billing, collections, customer inquiries.
  • Managed payroll processing and changes for 45 employees.
  • Prepared and processed payrolls.
  • Completed and submitted tax forms and returns, workers' comp forms and pension contribution documentation.
  • Calculated income and social security tax deductions.
  • Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
  • Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
  • Organised team building activities for employees across various departments.
  • Provided assistance with organising corporate events such as training seminars

Accounts Officer | Payroll Assistant

Giggles Early Learning Centre
01.2013 - 10.2019
  • Parent liaison officer for fees accounts for four childcare centres approximately 500 -600 families
  • Liaising with Government agency for inquiry into CCS and implementation of new changes
  • Resolved conflicts arising from accounts with families over the phone or via face to face meetings.
  • Advised senior management on matters pertaining to accounts.
  • Maintained positive working relationship with fellow staff and management.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Organized and maintained filing systems for documents such as invoices, contracts, and reports.
  • Greeted visitors and families in a professional manner and provided assistance when needed.
  • Processed invoices from vendors/suppliers according to company policies and procedures.
  • Monitored employee attendance records ensuring accuracy of information entered into the database system.
  • Sorted through incoming mail and distributed accordingly.
  • Responded promptly to customer inquiries via telephone or email providing accurate information regarding product availability or pricing.
  • Organized files, developed spreadsheets, emailed reports and scanned documents to improve organizational workflow.
  • Maintained business records by updating customer information.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Prepared monthly financial reports for the management team.
  • Resolved payment discrepancies with vendors and suppliers.
  • Ensured compliance with relevant accounting standards and regulations.
  • Developed internal control policies to improve accuracy of financial information.
  • Provided assistance in developing new accounting systems and procedures.
  • Managed accounts receivable functions including billing, collections, customer inquiries.
  • Organized filing system for account documents such as invoices, receipts.
  • Assisted in payroll processing and changes for 100 employees.
  • Developed actionable improvements for existing processes and presented to management.
  • Received and recorded cash, checks and transfers.
  • Prepared and processed payrolls.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Accessed financial information to answer questions and gather details about specific accounts.
  • Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
  • Generated employee paychecks and direct deposit payments in a timely manner.
  • Maintained accurate records of employee time cards and attendance records.
  • Calculated overtime wages and vacation accruals as required by state laws.
  • Provided customer service support to answer inquiries from employees regarding their payroll issues or concerns.
  • Resolved discrepancies in employee paychecks on an individual basis.
  • Updated payroll system with new hire information including benefits deductions.
  • Managed confidential personnel files containing sensitive employee information in accordance with legal requirements.
  • Identified, researched and resolved issues with hours worked.
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
  • Determined proper handling of financial transactions and approved transactions within designated limits.
  • Protected payroll operations and maintained employee confidence by keeping information private.
  • Processed and issued employee paychecks, statements of earnings and deductions.
  • Liaised with departments to maintain information in payroll and time and attendance systems.
  • Processed new employee paperwork and entered information into payroll system.
  • Tracked employee vacation, personal and sick leave earnings and use.

Childcare Centre Cook

Giggles Early Learning Centre
09.2009 - 01.2013
  • Head cook of 4 Childcare centres
  • solitary cook for day care of 96 children
  • Adhered to food safety standards when storing and preparing foods.
  • Assisted in developing new recipes or modifying existing ones for better taste or efficiency.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Organized storage areas for efficient usage of space.
  • Kept records related to costs, production quantities, menu changes.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Received and stored food and supplies.
  • Adhered to regulatory standards regarding safe and sanitary food prep.
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Checked quality of ingredients before use in order to ensure freshness.
  • Monitored stock levels of food items and ordered more when necessary.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Planned menus based on customer preferences, nutritional value and budget constraints.
  • Prepared meals according to Childcare dietary requirement, adjusted ingredients and cooking times accordingly.
  • Performed basic administrative duties such as inventory management, ordering supplies.

Insurance Claims Consultant Fleet and Commercial Claims Lines

CGU Insurance
07.2007 - 03.2009
  • Claims officer fleet claims for portfolio of insurance brokers (approx 15 brokers)
  • Negotiated settlements with claimants or their representatives on behalf of the insurance company.
  • Reviewed documents such as police reports, bills, invoices, photographs. related to claim processing.
  • Maintained accurate records of all claim activities in a centralized database system.
  • Provided guidance to customers regarding their coverage options and procedures for filing a claim.
  • Identified potential fraudulent activity in order to protect the interests of the insurer.
  • Collaborated with internal departments such as underwriting and risk management teams to develop best practices for handling claims efficiently.
  • Resolved customer inquiries promptly while ensuring compliance with applicable laws and regulations governing the insurance industry.
  • Participated in training sessions designed to enhance knowledge of relevant state laws pertaining to insurance policies.
  • Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
  • Resolved claims by approving or denying documentation, calculating benefits due and determining compensation settlement.
  • Assessed and conducted negotiations within authority limits to settle claims.
  • Used skills to establish productive working relationships with car dealers, loan processors and community business partners.
  • Input claim information and payments into company database.

Business Insurance Broker

Action Insurance Brokers
07.2003 - 11.2006
  • Developed insurance policies and programs to meet customer needs.
  • Conducted market research to identify competitive rates for clients.
  • Assessed client risk profiles and recommended appropriate coverage plans.
  • Negotiated with underwriters to secure favorable terms on behalf of clients.
  • Provided advice to customers on insurance-related matters.
  • Built relationships with external parties, such as carriers, vendors, and regulators.
  • Resolved customer inquiries regarding policy changes or coverage issues.
  • Utilized industry software tools such as rating engines and quoting systems.
  • Monitored the performance of existing accounts, including renewals and cancellations.
  • Reviewed policy documents for accuracy prior to issuing them to clients.
  • Maintained up-to-date knowledge of industry trends and regulations.
  • Ensured compliance with all applicable laws and regulations.
  • Attended networking events to build new contacts in the industry.
  • Performed administrative tasks such as preparing invoices, updating records.
  • Served as a point of contact for customers throughout the life cycle of their policies.
  • Participated in training sessions aimed at improving product knowledge.
  • Identified opportunities for cross-selling additional products or services.
  • Managed multiple accounts simultaneously while meeting deadlines efficiently.
  • Evaluated and pursued sales leads obtained through direct referrals, networking, marketing, cold-calling and lead databases.
  • Presented and clearly explained insurance policy options based on clients' needs and goals.
  • Researched coverage and premium options and supplied clients with best coverage available for individual needs.
  • Promoted client retention through high-quality service and follow through.
  • Made appointments with potential clients to discuss products.
  • Provided information and answered questions via personal meetings, telephone calls and email.
  • Called or emailed lapsed clients to inquire about continuing needs.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Developed appropriate quotes based on risk information.
  • Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.
  • Achieved repeat business and referrals through personalized services.
  • Contacted underwriters and submitted forms to obtain binder coverage.

Underwriter - Commercial Insurance Division

Zurich Financial Services
10.2001 - 07.2003
  • Reviewed and evaluated commercial insurance applications to determine acceptability for coverage.
  • Analyzed customer needs, exposures, and financial information to develop suitable risk management solutions.
  • Conducted research to assess potential risks associated with client profiles.
  • Developed underwriting guidelines for the evaluation of new business opportunities.
  • Assessed client claims history and made recommendations on policy limits and coverage terms.
  • Negotiated terms with clients in order to achieve favorable results for both parties.
  • Monitored daily operations of assigned accounts, ensuring compliance with industry regulations.
  • Investigated discrepancies between application information and actual risk profiles.
  • Managed renewal process by reviewing policies, evaluating changes in exposure levels, and recommending appropriate pricing strategies.
  • Recommended corrective action when necessary to ensure proper underwriting standards were met.
  • Provided technical support to other members of the underwriting team.
  • Maintained knowledge of current trends in the insurance industry through continuing education courses.
  • Participated in meetings with brokers and agents to discuss new business opportunities.
  • Audited existing policies for accuracy and completeness according to company standards.
  • Resolved customer complaints regarding coverage issues or policy disputes quickly and efficiently.
  • Ensured that all documentation was completed accurately prior to issuing a policy.
  • Entered and maintained risk information in various information systems.
  • Solicited and evaluated insurance applications to approve or decline risks based on company guidelines.
  • Negotiated coverage, policy pricing and service delivery during meetings with customers, agents or brokers.

Insurance Consultant Underwriter for NSW for Retention and Underwriting

Zurich Financial Services
10.1999 - 10.2001
  • Provide Service for existing customers and new business inquiries in the industries of Trade Packs, Farm Packs and General Commercial Business packs for small to medium sized business
  • Rerating and underwriting approximately 50 exisiting polices per week
  • Retaining of 82% retention rate based on monthly retention portfolio
  • Assisting and Upselling of packages based on clients current business and requirements
  • Maintaining a 24 hour callback
  • Liaising with risk assessors, arranging surveys and also attending surveys with Senior underwriters based on businesses acceptance requirements
  • Green slip Insurance polices
  • Home Warranty Insurance.

Personal Lines Insurance Representative

Royal and Sun Alliance insurance
02.1998 - 10.1999
  • Provide days to day support and back up to team leader and management
  • Tutor new stafff in understanding of Products, Underwriting Requirements and claims Procedures
  • Knowledge if 13 different general insurance Products
  • Liaise with over 15 corporate partners and their respective clients
  • Use of 8 different computer software systems
  • Working hours varied from 24 hours 7 days a week basis
  • Underwriting and signing off of insurance policies
  • Nominated as 'Employee if the Quarter' for the companies 'Vision and Values Employee Awards
  • Customer Service award for October for Additional project work taken on by myself anf selected to work on by management.

Customer Service Officer/Advanced Insurance Processor

Zurich Financial Services
11.1995 - 01.1998
  • Insurance processor for personal lines
  • Office administration
  • Assistant to sales inbound and outbound retention sales managers
  • General office duties
  • Processing of over 70 Endorsements of policies per day
  • Outbounding Service and Sales Calls
  • Training Staff from AEA International (Zirch's after hours services for travel, and general insurance)
  • Responsible for the monitoring and applying RDO's and updating this information to their team leaders for the rosters.

Education

Traineeship in IV Bookkeeping and Accounting -

ACCM
01.2021

Certificate II in Food Preparation and Service -

Certificate in Food Preparation and Nutrition
01.2009

Tier 1 in financial services -

Institute of Financial Services
01.2001

Higher School Certificate -

HSC
01.1993

Skills

  • Zstream product
  • Assisted in training of Brokerages for Brokerlink and Zstream products
  • Customer Service
  • Data Entry
  • Proofreading
  • Clerical Support
  • Business Administration
  • Call handling
  • Payroll Processing
  • Invoice Processing
  • Office Administration
  • Administrative Support
  • Verbal Communication
  • Self-starter
  • Filing and data archiving
  • Prioritizing Work
  • Scheduling appointments
  • Valid Driver's License
  • Time Management
  • Scheduling Meetings
  • Meticulous attention to detail
  • Multi-line phone proficiency
  • Front Office Management
  • Advanced MS Office Suite knowledge
  • Resource Coordination
  • Office Supplies Management
  • Professional and mature
  • Dedicated Team Player
  • Resourceful
  • Strong Problem Solver
  • Relationship Building
  • Organizing and Categorizing
  • Strong interpersonal skills
  • Proofreading documents

Languages

English

Languages

English
Professional

Affiliations

  • Cooking
  • MotoGP enthusiast
  • Rugby League
  • Ruby Union
  • Reading
  • Art
  • Surfing

References

References available upon request.

Timeline

Home and Contents Insurance Claims Consultant

Allianz Insurance
03.2022 - 12.2022

Portfolio Claims Consultant

Gallagher Bassett
02.2022 - Current

Life Insurance Claims Assessor

TAL
12.2021 - 03.2022

Home Insurance Claims Consultant

Allianz
05.2021 - 12.2021

Motor Claims Consultant

Suncorp
06.2020 - 05.2021

Office Administrator | Traineeship Role Certificat

GPR Scanning Australia Pty Ltd
10.2019 - 04.2020

Accounts Officer | Payroll Assistant

Giggles Early Learning Centre
01.2013 - 10.2019

Childcare Centre Cook

Giggles Early Learning Centre
09.2009 - 01.2013

Insurance Claims Consultant Fleet and Commercial Claims Lines

CGU Insurance
07.2007 - 03.2009

Business Insurance Broker

Action Insurance Brokers
07.2003 - 11.2006

Underwriter - Commercial Insurance Division

Zurich Financial Services
10.2001 - 07.2003

Insurance Consultant Underwriter for NSW for Retention and Underwriting

Zurich Financial Services
10.1999 - 10.2001

Personal Lines Insurance Representative

Royal and Sun Alliance insurance
02.1998 - 10.1999

Customer Service Officer/Advanced Insurance Processor

Zurich Financial Services
11.1995 - 01.1998

Traineeship in IV Bookkeeping and Accounting -

ACCM

Certificate II in Food Preparation and Service -

Certificate in Food Preparation and Nutrition

Tier 1 in financial services -

Institute of Financial Services

Higher School Certificate -

HSC

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