CHANTELLE AMOS
Locations Estate Agents
Coominya,QLD
37
years of professional experience
To secure a career opportunity to fully utilize my training and skills, while making a significant contribution to the success of your company.
Work History
Travel Assistant
2 Years 4 Months- Customer service, greeting clients in store, addressing inquiries and resolving issues efficiently.
- Assisted clients with obtaining information about tours and destinations.
- Established trust with clientele by maintaining confidential information securely throughout the planning process.
- Reviewed, documented and approved travel expenses for team members.
- Assisted travelers in selecting suitable insurance policies based on individual needs and trip specifics.
- Fielded inquiries via email, telephone and web chat about travel services.
- Kept customers informed about trip requirements and changing travel advisories.
- Delivered exceptional service with prompt issue resolution, ensuring positive customer experiences.
- Coordinated travel itineraries, both for individual clients and group tours.
- Coordinated travel itineraries, both for individual clients and group tours.
Senior Property Manager
4 Years 7 Months- Inspections and Reports – including Scheduling of entry, exit and routine inspections
- Finalized reports for property manager, ensuring timely and accurate information for decision-making.
- Processed applications from start to finish, coordinating tenancy setup and approval communications with applicants.
- Managed new maintenance requests, coordinating with tradespersons and tenants to ensure prompt resolution.
- Arranging relevant tradespersons for each job
- Scheduling suitable times with tenants
- Following up through to completion of maintenance
- Approving Invoices for payment of accounts.
- Managed administrative operations to support the team.
- Trained staff on company policies and procedures.
- Experienced in using Property Me, Console, Inspect Real Estate, 1Form, 2Apply, RP Data and Realworks
Administration Manager / Assistant Property Manager/ Receptionist
7 Years 6 Months- Acted as first point of contact for clients, ensuring a welcoming atmosphere.
- Customer Service and General administration duties
- Client communication – liaising between landlords, tenants and contractors
- Responded to enquiries via phone and email, providing timely information to clients and stakeholders
- Assisted property manager in daily operations, including tenant communication and scheduling.
- Inspections and Reports – including Scheduling of entry, exit and routine inspections
- Compiled and finalized reports for property manager to ensure accurate property oversight
- Processing of applications from start to finish including tenancy set up and approval emails.
- Maintenance Management -Handling new maintenance requests
- Scheduled tradespersons for job assignments
- Scheduling suitable times with tenants
- Following up through to completion of maintenance
- Approving Invoices for payment of accounts.
- Administration Manager
- Supported management by coordinating administration tasks to streamline operations
- Facilitated training sessions for staff, ensuring understanding of company policies and procedures.
- Experienced in using Property Me, Console, Inspect Real Estate, 1Form, 2Apply, RP Data and Realworks
Administration Officer
3 Months- Trust Accounting
- Receiving of rental payments and invoices
- Monthly invoicing of commercial and industrial properties
- Managed accounts in arrears by tracking overdue payments
- Conducted debt collection efforts for outstanding accounts
- Arranging relevant tradespersons for each job
- Scheduling suitable times with tenants
- Processed applications from start to finish, overseeing tenancy setup and communication of approval emails.
- Managed maintenance requests, coordinating with tradespersons and tenants for timely resolution.
- Entering invoices for payment
- Data entry of compliancy certificates
- Approved invoices for payment, ensuring accuracy and compliance with financial protocols.
- Sales Contracts
- Performed data entry tasks to maintain accurate records
- Liaising with Sales Staff, Buyers, Sellers and Solicitors
- Advertising
- Created advertisements to promote properties effectively
- Experienced in using- Rest, Compass, Ignite, RP Data, Realworks
- Experienced in using: Rest, Compass, Ignite, RP Data, Realworks
Owner/ Operator Licensed Commercial Agent
6 Years 1 Month- Executed service of legal orders including summonses, subpoenas, minor debt claims, bankruptcy, and family law documents.
- Handled incoming calls from clients to address inquiries
- Participated in enforcement hearings to facilitate legal processes
- Executed repossession tasks to reclaim property according to regulations
- Performed administrative duties to support small business operations associated with running a small business
Bailiff
6 Years 1 Month- Performed duties for magistrates court
- Executed court orders, including Warrants of Possession, Seizure and Sale of Property, and Enforcement Hearing Warrants.
- Delivered legal orders including summonses, subpoenas, minor debt claims, bankruptcy, and family law documents.
- Assisted with district court procedures
- Coordinated jury lists and summoned, swore in jury and witnesses.
- Managed court opening and closing procedures
- Enforced order during court proceedings
- Conducting Pre-Recorded Interviews of Witnesses
- Teleconference and Videocalls.
Property Management/ Administration
1 Year- Assisted workers relocating to Gladstone for Bechtel Construction by coordinating rental accommodation arrangements.
- Processing of applications from start to finish including tenancy set up and approval emails.
- Scheduled contractors for timely resolution of maintenance issues.
- Inspections and Reports – including Scheduling of entry, exit and routine inspections
- Scheduling contractors to attend to maintenance issues
- Conducted inspections and prepared detailed reports – including Scheduling of entry, exit and routine inspections
- Finalizing reports for the Property Manager
- Processed rental applications from submission to tenancy setup, ensuring smooth approval communication.
Property Manager
1 Year- Managed maintenance operations effectively -Managed new maintenance requests to ensure timely resolution and tenant satisfaction
- Coordinated tradespersons for each job to facilitate efficient maintenance operations
- Maintenance Management -Handling new maintenance requests
- Arranging relevant tradespersons for each job
- Scheduling suitable times with tenants
- Following up through to completion of maintenance
- Processed applications from start to finish, including tenancy setup and communication of approval to applicants
Administration Traineeship
4 Years- Administration Traineeship (Completed 1999). Received Gladstone Trainee of the Year from GAGAL.
- Managed debt collection efforts for assigned accounts
- Tracked assigned accounts to identify outstanding debts and ensure timely follow-up
- Located and contacted debtors to confirm payment status and facilitate collections
- Negotiating payment arrangements
- Processing payments received by Debtors
- Registration of Debts
- Updated account status and maintained database to support accurate financial reporting
- Performed various administrative tasks to support office operations
Receptionist/ Administration
1 Year- Receptionist/ Administration
- “Coordinated advertisement placements to enhance broadcast effectiveness.” (scheduling on air advertisements).
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing collaboration and information flow.
- Maintained confidentiality of sensitive information while handling inquiries and requests.
Bottle Shop Attendant
1 Year- Assisted customers with inquiries
- Processed cash transactions accurately
- Conducted inventory checks regularly
Family Business
4 Years- Completed retail traineeship, gaining comprehensive knowledge of retail operations.
- Managed diverse retail operations in a small country town, handling sales of fuel, fast food, groceries, and postal services.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
V.C.E. (Victorian Certificate of Education) - Year 12 Equivilent
Certificate in Vocational Studies - Retail Operations – Sales Traineeship
Certificates 2 & 3 in Business - Office Administration
Skills
Customer Service Oriented
Organizational skills
Xero and Microsoft Suite
Customer service orientation
Customer service
Strong time management and prioritization
Excellent communication
Ability to work with a range of clients
Time management
Ability to multitask
Ability to work autonomously and as part of a team
demonstrating initiative and proactive attitude in assisting the team to complete all tasks as and when required with a solutions-based
client-centric focus
Commitment to development
Super Organization Ability
Xero and Microsoft Suite
Team collaboration
Travel itinerary management
Accommodation coordination
Cultural awareness
Travel logistics coordination
Insurance policy guidance
Comprehensive travel planning
Airfare procurement
Cultural sensitivity
Teamwork
Interests
Travel – both internationally and nationally. I adore anything from Camping to 5 Star Luxury. I love to immerse myself in different cultures and ways of life.
Cooking – Not much of a baker
but love being in the kitchen creating new
healthy meals for my family and friends (nothing more relaxing that putting the headphones on
glass of wine in one hand and cooing up a storm).
AFL Football – Go the Mighty Western Bulldogs #Premiers2016 (nearly premiers 2021)
Community Events and Volunteering – Always up for anything to help worthy cause.
Animals – Mother to 3 fur babies – Diesel (Cat)
Ollie (Border Collie X Husky) and Nevaeh (fostered and adopted Staffy X)
Family – Married to Jason and Proud Mum to Jacob (18) and Step mum to Lachlan (23) and Keagan (25)
Timeline
Travel Assistant
Helloworld Travel
06.2024 - CurrentRead More
Senior Property Manager
First National Springfield
03.2022 - CurrentRead More
Administration Officer
Raine & Horne Gladstone
11.2021 - 02.2022Read More
Administration Manager / Assistant Property Manager/ Receptionist
Locations Estate Agents
04.2019 - CurrentRead More
Owner/ Operator Licensed Commercial Agent
Gladstone Bailiff Services
03.2013 - 04.2019Read More
Bailiff
Bailiff – Magistrates and District Courts Department of Justice (Gladstone)
03.2013 - 04.2019Read More
Property Management/ Administration
Bechtel Corporation
01.2002 - 01.2003Read More
Property Manager
Ray White Real Estate
01.2001 - 01.2002Read More
Administration Traineeship
Kamian Mercantile and Investigation Services
01.1998 - 01.2002Read More
Receptionist/ Administration
Radio 4CC/ Hot Hits FM
01.1997 - 01.1998Read More
Bottle Shop Attendant
Young Australian Hotel
01.1996 - 01.1997Read More
Family Business
Dingee General Store
01.1990 - 01.1994Read More
East Loddon P-12 College
V.C.E. (Victorian Certificate of Education) from Year 12 Equivilent
Read More
Bendigo Regional Institute of TAFE
Certificate in Vocational Studies from Retail Operations – Sales Traineeship
Read More
Gladstone Area Group Apprentices Limited
Certificates 2 & 3 in Business from Office Administration
Read More