Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

Chantelle Bissell

Summary

My name is Chantelle Bissell and I currently work for the Department for Child Protection, where I have been employed for 18 years. In this time I have held case management roles in Financial Counselling, Long-Term Guardianship and Assessment and Reunification. I am a motivated Caseworker who has the ability to manage multiple priorities with a positive attitude, a strong desire to help resolve challenges, and dedicated to forming trusting relationships and advocating for best interests of clients

I am a team-oriented individual offering extensive knowledge of services and issue resolution methods, with a willingness to take on added responsibilities to meet team goals and obtain best outcomes for clients.

Overview

25
25
years of professional experience

Work History

Caseworker

Department For Child Protection
05.2005 - Current

Financial Counsellor/Community Support Worker:

  • Provided high quality case management in accordance with statutory guidelines.
  • Maintained high level of client confidentiality, following strict guidelines, and recommendations.
  • Monitored case progress for timely completion and compliance with applicable regulations.
  • Advocated on behalf of clients for best outcomes in relation to debt repayment and financial support.
  • Supported young people transitioning from Guardianship care to independent living/leaving care, to access housing, develop and sustain a household budget and access necessary services for income support and options.
  • Support and advocate for families and individuals experiencing domestic violence.
  • Assessed needs of each client and recommended appropriate services and resources.
  • Recorded case notes and performed follow-up documentation.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Developed and maintained strong relationships with community resources for successful referrals.
  • Participated in professional development and training opportunities to enhance case management skills.

Child Protection Case Worker:

  • Provide high quality case management in accordance with statutory guidelines.
  • Maintain high level of client confidentiality, following strict guidelines, and recommendations.
  • Monitor case progress for timely completion and compliance with applicable regulations.
  • Record case notes and perform follow-up documentation.
  • Document parents/children/family progress and activities in accordance with agency policies and procedures.
  • Respond to notifications of child abuse.
  • Conduct investigations and assessments in a child focused manner, while being able to assess and evaluate the child's safety.
  • Support parents/families to effectively and safely care for their children.
  • Assist parents in developing and setting realistic goals to promote positive change.
  • Provide concise written and verbal reports, including Court reports for Care and Protection matters.
  • Identify and respond to factors of risk, children's needs, wellbeing and development.
  • Support children in out of home care, to restore and strengthen family relationships.
  • Work in a culturally appropriate and inclusive manner with children, families and services so all parties are respected and able to work towards the shared goal of best outcomes.
  • Complete regular visits and support parents to develop their parenting skills.
  • Develop and maintain strong relationships with community resources for successful referrals and best outcomes for parents/children/families.
  • Collaborate with other professionals to plan and coordinate care and case management for parents/children/families.
  • Participate in professional development and training opportunities to enhance skills.

Child Care Worker

Pebbles Child Care Centre
01.1999 - 05.2003
  • Communicated with parents regarding child's behaviour, daily activities, and concerns.
  • Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.
  • Taught children educational games to reinforce learning of alphabets and numbers.
  • Prepared and served nutritious and healthy meals and snacks.
  • Mandated Notifier
  • Developed healthy relationships with children to provide support and guidance in learning.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Developed age-appropriate activities and crafts to engage children.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Worked with children to develop good cognitive, physical and language skills.
  • Provided emotional support and guidance to children during difficult times.
  • Introduced children to educational games and activities to boost learning.
  • Led children in creative, athletic, and educational activities while maintaining safety.
  • Applied positive behaviour management techniques to enhance social interactions and emotional development.

Education

Certificate III in Government -

College For Learning And Development
Department For Families And Communities - Adelaide
09.2008

Certificate IV - Community Services Work - Financial Counselling

College For Learning And Development
Department For Families And Communities - Adelaide
03.2008

Diploma of Community Services - Children's Studies

TAFE SA
Adelaide, SA
05.2003

Skills

  • Experience and confidence in interviewing parents, children and families
  • Experience and confidence in providing highly effective communication with parents, children, families, team members and services that is respectful, sensitive, and culturally appropriate
  • Experience and confidence to provide appropriate emotional support for parents, children and team members
  • Experience and confidence to engage parents, children and families to build appropriate and culturally respectful relationships to support best outcomes in case management
  • Experience and confidence in leading child protection investigations Assess and identify risk and immediate safety concerns
  • Experience and confidence in attending site/home visits, while maintaining worker safety
  • Experience and confidence to make culturally appropriate child placement assessments
  • Experience and confidence in providing child advocacy
  • Experience and confidence in assessing viability of family reunification
  • Knowledge in Departmental guidelines
  • Knowledge of Youth Court Procedures
  • Experience in maintaining case information confidentiality, and adhering to agency information sharing guidelines
  • Experience and confidence in providing case management best practices and standards
  • Experience and confidence in case planning and management
  • Experience confidence in seeking consultation for support in case planning and management
  • Experience and confidence in progress notes updates and record management using computer systems
  • Experience and confidence in interpersonal and written communication with parents/families and professional services
  • Experience and confidence in preparing reports, including case history compilation
  • Experience and confidence in assessing and managing crisis situations
  • Experience and confidence in conflict resolution

Referees

Supervisor - Since April 2023- Rhianna Peacock 

                       PH: 8535 6200


Supervisor - Rikki Morland

                       PH:  8535 6200


Senior Practitioner - Rebekka Reeves

                                     PH: 0434 128 365


Timeline

Caseworker

Department For Child Protection
05.2005 - Current

Child Care Worker

Pebbles Child Care Centre
01.1999 - 05.2003

Certificate III in Government -

College For Learning And Development

Certificate IV - Community Services Work - Financial Counselling

College For Learning And Development

Diploma of Community Services - Children's Studies

TAFE SA
Chantelle Bissell