Chantelle Brown
Perth ,Australia
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Victory Pet Meats
Midvale, WA
05.2023 - 02.2025
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Recruited, trained, and managed a team of employees.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Handled cash register transactions accurately while providing excellent customer service.
- Resolved customer complaints in a professional manner.
- Organized new stock for floor placement.
- Increased store sales by cross-selling complementary items.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Supervised cash drawer balances and deposits of store receipts.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Retail Worker
BP
Sawyers Valley, WA
06.2021 - 03.2022
- Cash Handling.
- Eftpos
- Maintained cleanliness of the store by sweeping floors, dusting surfaces, emptying trash cans, and mopping spills.
- Cooking
- Stock Ordering.
- Maintained an organized store environment by restocking shelves, and organizing displays.
- Performed daily opening and closing procedures for the store.
- Provided excellent customer service
Education
High School Diploma -
Kiara College
Lockridge, WA09-2020
Skills
- Performance monitoring
- Promotional planning
- Staff recruitment
- Supplier communication
- Incident reporting
- Loss prevention
- Employee scheduling
- Reporting and documentation
- Friendly and outgoing
- Cost control
- Store maintenance
- Shift scheduling
- Accurate money handling
- Problem-solving
- Decision-making
- Promotions management
- Coaching and mentoring
- Able to work independently or in a team environment
- Commonsense and a logical approach to doing things
Affiliations
- Friendly and approachable
- Work well under pressure
- Honest and reliable
- Strong listening skills
- Self-motivated and hard working
- Confident
Certification
- Cert II in Automotive servicing technology
References
- Phillip Newman
0409068812
Schramm Australia, Welshpool
Timeline
Retail Store Manager
Victory Pet Meats
05.2023 - 02.2025
Retail Worker
BP
06.2021 - 03.2022
High School Diploma -
Kiara College
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