Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Chantelle Bugnet

Chantelle Bugnet

Eight Mile Plains,QLD

Summary

I’m a results-driven digital marketing professional with a strong background in account management, client success, and paid advertising. With over three years’ experience across agency and in-house roles, I specialise in developing and delivering strategic digital campaigns that achieve measurable outcomes. My key strengths include building long-term client relationships, translating data into actionable insights, and working collaboratively with cross-functional teams to meet marketing objectives. I’m passionate about using data-led strategies to create meaningful campaigns and thrive in fast-paced, collaborative environments where adaptability and continuous improvement are valued.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Digital Account Manager

First Page New Zealand
07.2024 - 02.2025
  • Managed a dedicated portfolio of clients, offering strategic guidance and fostering strong, long-term relationships. Achieved an average of 94% monthly client retention rate.
  • Held regular fortnightly meetings with clients to review campaign performance and align on marketing objectives
  • Delivered tailored, data-led marketing recommendations based on client goals, industry trends, and audience insights
  • Acted as the main liaison between clients and internal teams to ensure smooth execution of digital campaigns
  • Interpreted performance reports and translated insights into clear, actionable strategies
  • Led the onboarding of new clients and set clear expectations to ensure a strong start

Client Success Manager

LocaliQ Australia & New Zealand
02.2023 - 07.2024
  • Developed and managed paid media campaigns across Google, Bing, GDN, YouTube, and Meta platforms
  • Continuously monitored and optimised campaigns for performance improvements
  • Utilised internal tools to deliver insights and value to clients
  • Analysed performance metrics to identify optimisation opportunities
  • Generated regular reports and strategic recommendations
  • Identified up-sell opportunities and collaborated with the sales team
  • Onboarded new clients and provided proactive ongoing support

Paid Advertising Specialist

Explosive Social
03.2022 - 02.2023
  • Managed digital campaigns across Google Ads and social platforms
  • Conducted testing and budget optimisation to maximise performance
  • Delivered monthly reports with insights and recommendations
  • Analysed trends to improve ROAS and client outcomes
  • Crafted high-performing ad copy
  • Managed a range of client accounts and supported business development

CSR Business Services Representative

Automobile Association (AA)
10.2021 - 03.2022
  • Dispatched service providers to meet customer needs in line with agreed service terms.
  • Maintained regular communication with customers to update them on service progress.
  • Managed administrative tasks and case-handled service requests to ensure smooth resolution.

Supervisor

Lush Cosmetics
11.2019 - 10.2021
  • Oversaw daily shop-floor operations, ensuring a seamless customer experience through effective coordination and delegation.
  • Provided ongoing support to team members through regular feedback and clear communication.
  • Collaborated with the management team to drive sales and improve key performance indicators (KPIs).
  • Contributed to the completion of monthly administrative requirements, including reports, stocktakes, and paperwork.

Social Media & Content Creation Freelancer

Hive Media
03.2021 - 06.2021
  • Researched competitive brands, market trends, and digital content strategies.
  • Created engaging, on-brand content for social media platforms to maintain relevance and audience engagement.
  • Edited and optimised posts with relevant keywords to improve search engine visibility.
  • Wrote, edited, and proofread social media content to ensure clarity, accuracy, and tone alignment.

Office & Document Administrator

Southern Crossings Luxury Travel
01.2019 - 10.2019
  • Prepared detailed travel itineraries for both direct clients and agents.
  • Coordinated the distribution of marketing materials as requested by partner agents.
  • Provided secretarial support to Directors, including calendar management and correspondence.
  • Managed front desk reception duties, including handling telephone and email enquiries.
  • Proofread marketing copy and internal documentation to ensure accuracy before publication.

Education

Digital Marketing Diploma (Level 7) -

New Zealand Institute of Education (NZIE)
Auckland
11-2022

Bachelor of Communication - Public Relations

Unitec Institute of Technology
Auckland
09-2016

Skills

  • Digital marketing strategy
  • Campaign performance analysis
  • Content creation and copywriting
  • Client relationship management
  • Time management and organisation
  • Teamwork and collaboration
  • Reliability
  • Excellent communication
  • Adaptability in fast-paced environments
  • Verbal and written communication
  • Relationship building

Certification

Google Ads Search

Languages

English (Fluent)
Afrikaans (Fluent)

Timeline

Digital Account Manager

First Page New Zealand
07.2024 - 02.2025

Client Success Manager

LocaliQ Australia & New Zealand
02.2023 - 07.2024

Paid Advertising Specialist

Explosive Social
03.2022 - 02.2023

CSR Business Services Representative

Automobile Association (AA)
10.2021 - 03.2022

Social Media & Content Creation Freelancer

Hive Media
03.2021 - 06.2021

Supervisor

Lush Cosmetics
11.2019 - 10.2021

Office & Document Administrator

Southern Crossings Luxury Travel
01.2019 - 10.2019

Digital Marketing Diploma (Level 7) -

New Zealand Institute of Education (NZIE)

Bachelor of Communication - Public Relations

Unitec Institute of Technology

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Chantelle Bugnet