Chantelle Cameron
Marsden Park,NSW
Summary
Proven leader in enhancing service delivery and client satisfaction at NSW Police Force, leveraging skills in Data Analytics and Incident Investigation. Spearheaded initiatives resulting in significant operational improvements and cost savings, while fostering strong client relationships. Excelled in developing high-performing teams and driving business growth through innovative solutions and strategic business analysis. Experienced with managing service delivery operations, ensuring seamless service integration. Utilizes strategic planning and stakeholder management to enhance service efficiency and client satisfaction. Track record of implementing process improvements and leading high-performing teams.
Overview
20
20
years of professional experience
Work History
Business & Service Delivery Manager
NSW Police Force
Moorebank, NSW
02.2013 - Current
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Improved service quality, addressing client concerns promptly and professionally.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
- Enhanced service delivery by developing and implementing efficient processes.
- Fostered strong relationships with clients to maintain long-term partnerships and drive business growth.
Operations Leader
Capital Finance, Fleetlease
Bella Vista
01.2009 - 12.2012
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Championed cost-saving initiatives that resulted in significant savings without compromising service delivery standards or employee satisfaction rates through careful analysis of operating expenses, renegotiating contracts with suppliers where necessary f
- Supervised staff recruitment, development, and retention initiatives for a high-performing team environment.
- Developed innovative solutions to complex logistical challenges, enhancing overall efficiency in the workplace.
Business Development Manager
Fleet Partners Pty Ltd
East Sydney
01.2005 - 01.2009
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
Education
Advanced Certificate - Hospitality
Peninsula Institute of TAFE
Frankston, VIC12.1996
Skills
- Data Analytics
- Incident Investigation
- Customer Satisfaction
- Case Documentation
- Business Analysis
- Performance Improvement
- Service Level Agreement Management
- Risk Mitigation
Timeline
Business & Service Delivery Manager
NSW Police Force
02.2013 - Current
Operations Leader
Capital Finance, Fleetlease
01.2009 - 12.2012
Business Development Manager
Fleet Partners Pty Ltd
01.2005 - 01.2009
Advanced Certificate - Hospitality
Peninsula Institute of TAFE