Chantelle Collins
Glenmore Park,NSW
Summary
Highly skilled and enthusiastic Executive/Practice Manager with more than 20 years of experience in handling high levels of administration and patient relations for a four-surgeon practice. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Proven problem-solver and an excellent communicator.
Overview
23
23
years of professional experience
Work History
Practice Manager
Pure Aesthetics
11.2021 - Current
- Improved practice revenue through effective financial management and strategic cost reductions.
- Enhanced staff productivity by providing regular performance evaluations.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Coordinate with surgeons to optimise appointment schedules and maximise daily patient flow.
- Manage office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Ensure compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices with AHPRA.
- Oversee the hiring process for new employees, selecting candidates who align with the practice's mission and values.
- Reduce employee turnover by implementing team dinners and creating a supportive work atmosphere.
- Address patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Collaborates regularly with the marketing team to develop promotional material that effectively highlights the practice's unique offerings.
- Manage daily practice operations to optimise appointment scheduling, patient records management and billing functions.
- Provide outstanding support to entire staff which helped improve process flow and boost efficiency.
- Oversee accounting, budgeting, and financial reporting.
- Consult with Managing Directors on business decisions.
- Develop policies and procedures for effective practice management.
- Develop close working relationships with front office and back office staff.
- Supervise a team of 8 office staff including nursing.
Executive Assistant to the Managing Director
Dr Jake Lim
04.2005 - 11.2021
- Streamlined communication flow by managing correspondence and scheduling for the Managing Director.
- Enhanced office efficiency through meticulous organisation and prioritisation of tasks.
- Safeguarded sensitive information by implementing strict confidentiality protocols and secure filing systems.
- Provided exceptional administrative support to the Managing Director (surgeon) contributing to increased productivity levels.
- Optimised time management for the Managing Director by handling day to day tasks such as calendar management, phone calls, and email correspondence.
- Organised special events and conferences, coordinating logistics from venue selection to attendee registration with great attention to detail.
- Maintained an organised digital filing system that allowed easy access to critical documents while adhering to document retention policies.
- Created a welcoming environment for patients by managing reception duties professionally while maintaining appropriate decorum.
- Enhanced team collaboration by scheduling and preparing for staff meetings, ensuring all necessary resources were available.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimise time.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and initiated actions to respond to or direct messages for managers.
- Answered a high volume of phone calls and email enquiries.
- Took notes and dictation at meetings.
Medical Receptionist
Castlereagh Imaging
01.2001 - 04.2005
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to AHPRA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Improved front office organisation by implementing new filing systems and maintaining cleanliness in waiting areas.
- Coordinated specialist referrals for patients requiring additional care, facilitating the efficient transfer of medical records as needed.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and billing payments.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept the waiting room neat and organized by stacking magazines, removing rubbish, and cleaning glass.
- Processed medical insurance claims and payments.
Education
Higher School Certificate -
Sunshine State Beach High School
Noosa, QLD10.2000
Skills
- Budget Oversight
- Practice Management
- Strategic Planning
- Human resources
- Time management
- Organisational skills
- Leadership abilities
- Marketing
Timeline
Practice Manager
Pure Aesthetics
11.2021 - Current
Executive Assistant to the Managing Director
Dr Jake Lim
04.2005 - 11.2021
Medical Receptionist
Castlereagh Imaging
01.2001 - 04.2005
Higher School Certificate -
Sunshine State Beach High School
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