Chantelle Cross
Slacks Creek
Summary
Dynamic and results-oriented professional with extensive experience in administrative support and office management, notably at St John's Anglican College. Excelled in customer relations and database management, enhancing customer satisfaction and streamlining operations. Skilled in MS Office and team collaboration, I have a proven track record of building strong relationships and maintaining high levels of data confidentiality.
Overview
14
14
years of professional experience
Work History
Administration Officer
St John's Anglican College
2023.07 - Current
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
Administration Officer - Outpatients
Mater Hospital
2022.09 - 2023.07
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
Administration Assistant - Student Services
Moreton Bay Boys' College
2018.10 - 2022.09
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
Finance Administration Clerk
Harvey Norman
2017.03 - 2019.02
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Assistant Venue Manager
ALH Group
2010.09 - 2017.03
- Resolved any operational challenges that arose during events by implementing effective problem-solving techniques quickly and efficiently.
- Enhanced customer satisfaction by providing top-notch service and addressing concerns promptly.
- Cultivated strong relationships with clients, leading to repeat business and referrals.
- Oversaw facility maintenance tasks to ensure a clean, safe, and aesthetically pleasing environment for guests at all times.
Education
High School Diploma -
Brisbane State High School
South Brisbane, QLD2003
Skills
Administrative Support
Office Management
Customer Relations
Payroll and budgeting
Database Administration
Database Management
Relationship Building
Customer Service
Attention to Detail
MS Office
Team Collaboration
Data Confidentiality
Events Coordination
Timeline
Administration Officer
St John's Anglican College
2023.07 - Current
Administration Officer - Outpatients
Mater Hospital
2022.09 - 2023.07
Administration Assistant - Student Services
Moreton Bay Boys' College
2018.10 - 2022.09
Finance Administration Clerk
Harvey Norman
2017.03 - 2019.02
Assistant Venue Manager
ALH Group
2010.09 - 2017.03
High School Diploma -
Brisbane State High School
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