Summary
Overview
Work History
Education
Skills
Timeline
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Chantelle Daniels

Chantelle Daniels

Delaney's Creek

Summary

Tech-savvy, customer-centric professional with 10+ years of experience across customer service, systems administration, and business process improvement. Proven success in building strong stakeholder relationships, leading cross-regional training and onboarding initiatives, and driving platform adoption across teams. Adept at optimising complex workflows, introducing automation, and aligning digital tools to improve user experience and operational efficiency. Excels in SaaS-aligned environments including SharePoint, Power BI, SAP Ariba, and Epicor integrations. Passionate about improving customer outcomes through data, systems, and strategic engagement.

Overview

14
14
years of professional experience

Work History

Contract Administration Support Coordinator

FLSmidth Pty Ltd
06.2024 - Current
  • Manage the central SharePoint-based Contract Register, overseeing version control, access governance, and metadata tagging for all formal and informal customer agreements.
  • Coordinate and govern Forward Pricing Agreements (FPAs), ensuring consistent formatting, timely renewals, and audit readiness across business units.
  • Build and maintain Power Automate flows for contract task creation and review scheduling, improving visibility of upcoming renewals and accountability tracking.
  • Design and develop custom Power BI reports from raw contract and order data, using DAX queries, calculated columns, and relationship modelling to deliver actionable dashboards.
  • Serve as the admin contact point between Legal, Sales, and Contract Managers, streamlining multi-party approvals and document handling.
  • Lead monthly contract insights reporting using Power BI and Excel macro-enabled tools to flag expirations, non-compliant pricing, and workload distribution.
  • Participate in business line expansion projects to bring site service, rebuild, and price list agreements under a unified governance structure.

Systems & Warranty Specialist - APAC

FLSmidth Pty Ltd
01.2022 - 06.2024
  • Managed full administration of Issuetrak ticketing system for APAC CS teams, including workflow development, SLA alignment, reporting dashboards, and escalation protocols.
  • Aligned Issuetrak configurations across regions to standardise case handling processes and improve response time consistency.
  • Trained 20+ internal users in the use of Issuetrak and newly implemented workflows.
  • Designed and maintained the Regional Order Desk (ROD) workbench, improving visibility into order tracking, escalations, and task accountability across departments.
  • Delivered training and onboarding to CS teams in Australia and Jakarta, developing comprehensive handbooks, SOPs, and digital resources to support system transitions.
  • Conducted platform comparison trial between Salesforce and existing tools, designing a fully mapped mock Salesforce site with custom data fields, simulated user flows, and integration planning.
  • Provided technical and administrative support to the SAP Ariba to Epicor B2B integration project, assisting in backend field mapping, test cycles, and cross-system validation.

Senior Order Desk Representative

FLSmidth Pty Ltd
01.2020 - 01.2022
  • Provided timely and professional responses to customer queries and orders
  • Undertook customer service activities, including verifying purchase orders, entering quotes, and sales orders
  • Expedited orders by collaborating with internal and external stakeholders
  • Managed delegated Key Customers in conjunction with the external sales team
  • Processed invoices, RMAs, warranties, and credit applications, working with relevant departments to ensure timely solutions
  • Liaised with Logistics and Warehouse regarding customer freight needs.

Customer Service Representative

FLSmidth Krebs Pty Ltd
03.2013 - 02.2017
  • Provided same-day turnaround for orders, from quoting prices to printing dispatch documents
  • Raised purchase orders on suppliers for stock maintenance and specialty orders
  • Provided professional advice in the showroom to customers during their selection process
  • Maintained a high level of order health by liaising with internal departments and suppliers.

Reception / Customer Service

Rojan Advanced Ceramics (FLSmidth Pty Ltd)
03.2011 - 02.2013
  • Served as the first point of contact for clients, both over the phone and in-person
  • Maintained the switchboard and company filing system accurately
  • Handled petty cash, social club, and expense claims
  • Provided backup support for invoicing and credits when required.
  • Utilized computer systems such as Microsoft Office Suite for data entry purposes.
  • Resolved customer complaints in a timely manner by addressing root causes of the issue.

Education

Medical Receptionist Short Course -

Medi-Train
01.2014

Certificate III in Business Administration -

Southern Queensland TAFE
01.2010

Skills

  • Customer Success & Retention
  • SaaS Onboarding & Adoption
  • Process Optimisation & Governance
  • SharePoint Site Design & Workflow Automation
  • Power BI & Data Insights for Stakeholders
  • Issuetrak Workflow Design & System Admin
  • Technical Training & Documentation
  • Contract Lifecycle Management
  • KPI & SLA Management
  • Cross-Functional Collaboration (Legal, Sales, Ops)
  • Salesforce, SAP Ariba, Epicor
  • Inbound Phone Call Handling

Timeline

Contract Administration Support Coordinator

FLSmidth Pty Ltd
06.2024 - Current

Systems & Warranty Specialist - APAC

FLSmidth Pty Ltd
01.2022 - 06.2024

Senior Order Desk Representative

FLSmidth Pty Ltd
01.2020 - 01.2022

Customer Service Representative

FLSmidth Krebs Pty Ltd
03.2013 - 02.2017

Reception / Customer Service

Rojan Advanced Ceramics (FLSmidth Pty Ltd)
03.2011 - 02.2013

Certificate III in Business Administration -

Southern Queensland TAFE

Medical Receptionist Short Course -

Medi-Train

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