Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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Chantelle Duarte

Melbourne,VIC

Summary

As a recent graduate of Human Resource Management I am ready to build on my career in Human resources. Ever since completing my placement at The continental Hotel in Sorrento (Pre-launch) as HR assistant, I have a drive to continue. Amicable, easygoing and professional are the best ways to describe my work ethic. I have extensive people skills amongst many job titles in a workplace from CEO's to managers.

Overview

6
6
years of professional experience

Work History

Office Manager

BreadCo
Springvale, Victoria
03.2020 - Current
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Managed office inventory and placed new supply orders.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
  • Conducted staff performance evaluations to monitor progress and recommend professional development plan.
  • Directed team of 12 administrative professionals to meet team needs in fast-paced environment.

Front Office Receptionist

RACV Cape Schanck Resort
Cape Schanck, Vic
02.2023 - 03.2024
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed large volume of guests and improved overall customer service.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.

Human Resources Assistant

The Continental Hotel
Sorrento, Vic
02.2022 - 08.2022
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
  • Developed and maintained training materials and benefits packets for new hires.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
  • Created and maintained internal job descriptions and postings to accurately reflect roles.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Processed onboarding paperwork for new hires and rehires.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Greeted visitors and verified reasons for visit and appointment information.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Welcomed large volume of guests and improved overall customer service.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.

Food Packer

Fergys
Dandenong South, Vic
06.2019 - 02.2020
  • Used pallet jacks to move items to and from warehouse locations.
  • Mentored new employees on warehouse procedures and tasks resulting in quick job acclimation.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Assembled cartons, crates and containers to prepare for shipping.
  • Measured product sizes to determine packaging equipment needs, packing options and product specifications.

Server

Muffin Break
Endeavour Hills, Vic
06.2018 - 11.2018
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Provided exceptional service to high volume of daily customers.

Education

Bachelor of Human Resource Management (Psychology) - Business And Psychology

Deakin University
Burwood Vic
06.2023

Year 12 Complete -

Gleneagles Secondary College
Endeavour Hills Vic
11.2019

Skills

  • Invoicing and billing
  • Training and coaching
  • Accounts payable and receivable
  • Customer relations
  • Cost reduction and containment
  • Systems implementation
  • Performance reporting
  • Workforce training
  • Staff training and development
  • Client relationships
  • Staff development
  • Performance management
  • Administrative Skills
  • Multi-Line Telephone Skills
  • Visitor and Customer Relations
  • Customer Service

Accomplishments

Human resource volunteer at Noble Park Commuity Centre.

Assisting the manager in duties such as constructing a induction booklet, updating policies, ensuring policies are current and facilitating a one stop shop for onboarding of new volunteers and student placements.

Languages

English
Full Professional
Spanish
Limited
Portuguese
Limited

References

References available upon request.

Timeline

Front Office Receptionist

RACV Cape Schanck Resort
02.2023 - 03.2024

Human Resources Assistant

The Continental Hotel
02.2022 - 08.2022

Office Manager

BreadCo
03.2020 - Current

Food Packer

Fergys
06.2019 - 02.2020

Server

Muffin Break
06.2018 - 11.2018

Bachelor of Human Resource Management (Psychology) - Business And Psychology

Deakin University

Year 12 Complete -

Gleneagles Secondary College

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Chantelle Duarte